My Husband & I stayed at this Hotel as my Daughter was getting married in the castle. Having read the reviews, i had some reservations, but i can honestly say that we had a great time, the location of the hotel is great, so central for everything. The bar staff and restaurant staff were both helpful, fun and very efficient.... More

We have just returned from this hotel after staying half board. The location was perfect, but the rooms were extremely basic. Breakfasts were ok but evening meals were very poor we ate out 5 out of 7 nights.

Just back from our holiday at this hotel 22/09/2012.a package holiday with Inghams. We would certainly go back there. Staff were very friendly and efficient, the food was enjoyable and varied, plenty of it as well.we were on half board ,so ate there every night. The room was small with a tiny bathroom, but quite acceptable, cleaned each day with... More

We booked this hotel for the first night of our road trip holiday. I was a bit nervous after reading recent reviews about bad service and low standards. I have to say we were very impressed. The staff were helpful and friendly, the rooms was eormous, and a little dated, but very clean. We had the top floor, corner room,... More

Booked as a package holiday on a Half Board basis as an 8 day break (through Newmarket Travel). Arrived at past mid night after a stop at motorway services to buy a sandwich- to be greeted by barman who had waited up to check us in. Had paid £112 extra for Lake view for this short break. Tired and annoyed... More

We have just returned from a week in this hotel. The hotel itself was reasonable - a fairly basic room saved by magnificent views over the lake which was thoroughly cleaned every day. Unfortunately the good experience ends there. It was like living an episode of Fawlty Towers! We were on a half board package and staff insisted that we... More

We didn't stay here but eat in the resturant a lot during our stay. Staff were very friendly and a good selection of food. Also grab a table but the lake and feed the ducks!

The staff were excellent on the whole, but the food was terrible! Despite plenty of warning ahead (3 times) for my gluten intolerance they were not prepared, and the sole concession for breakfast was a packet of rice cakes. Once opened, they were just left on my table, not sealed, and therefore went stale in a few days, but no... More