Travelled with Great Rail Journeys to this hotel and had read reviews on Trip Advisor so was prepared for some problems with rooms and food etc. The outside of the hotel is lovely and very grand. Interior wise the foyer and bar area is grand and comfortable. The outside grounds could be lovely but they need a good weeding and... More

The entrance and public spaces in this hotel are comfortable...faded elegance comes to mind. The rooms seem rather mixed...small, chipped paint, cistern held together with silver tape, tiny shower which spatters water throughout the bathroom...but tolerable,just. Breakfast dull and unexciting. Certainly no fresh fruit salad, croissant which seem rather sweet and overlooked very thin rashers of 'bacon'. Dinner is filling... More

This hotel could be the gem of Montecatini Terme but sadly, it is very tired, managed on a shoestring and lacks capital investment to bring it into the 21st Century. The location couldn't be better nor the grand statement the building itself makes at the top of the street...enter the front door and reality sets in. The rooms, despite being... More

My family and I visited Montecatini Terme in the Summer of 2012. We were charmed by the rustique Tuscan style the rooms adopted and enchanted by the grandeur of the general hotel. There is not a bad thing that can be said of this hotel, apart from the slight malfunction of the air-con in one of our rooms, which was... More

Having read the poor reviews from last year we travelled in hope that things would have been improved, but if anything they have slipped even further. Good things first Annuncia behind the bar is a star and should be an example of customer service to the management. The waiters were also polite, helpful and friendly. Allesandro behind the desk was... More

Although enjoying an enviable position at the end of a quiet street in the lovely,bustling town of Montecatini Terme , this hotel has seen better days and needs a serious update! Bedrooms were very poor with out of date and tired bathroom facilities. Breakfast was basic at best with tinned pears and peaches the only fruit offering. This hotel does... More

Read all the reviews before our recent Great Rail Journeys trip, and was therefore quite understandably apprehensive before our arrival. I always try to be objective in my reviews, but this will be my most critical of over 50 reviews in the last 5 years. Firstly the rooms, described by a fellow traveller as "in gentile decline" which I think... More

We were very concerned about awful reviews of the dreaded fourth floor and sought guarantees from Great Rail Journeys that we would not be accommodated there. As a result, we ended up on the first floor in a very acceptable and spacious room with a very large bathroom which was clean and comfortable even if the paint work needed updating.... More

This once grand hotel was more Fawlty Towers than Grand Hotel. Tired fixtures and fittings and tired staff. Breakfast served in a cold and mouldy marquee like structure was hard rolls and croissants and scrambled egg and hard dry salty bacon every day. Coffee sludgy brown and cold. Evening meal Ok but served at great speed with few choices. Shutters... More