Enjoyed our room with a balcony overlooking the lake. The food was good and filling and the staff were very pleasent and helpful, we had a great time........pity they dont offer double beds! More

See "worst 4 star hotel I have ever stayed in". Poor food for a 4 star, Rooms in annex lacked poor quality. Bulbs in bathroom over the sink did not suit the sockets. Threads did not match. Replacements were taped to make them fit!! Very dangerous! Bed moved away from headboard when sitting up. No easy chairs. Windows opened out... More

Stayed a week here on half board(not our choice) with Newmarket holidays. Piad extra for lake view room which was very nice but was the only room (308) with a view which didin't have a balcony. Great central location. No help with luggage and had to drag our cases over cobbles from coach to hotel but there was agold buggy... More

We set off with some trepidation having seen some uncomplimentary reviews of the hotel. We were not the only ones on this holiday but like the others our fears were unfounded. The hotal is in a fabulous position, Everywhere is so clean and nice and the staff brilliant - nothing was too much trouble. We were half board, on a... More

We booked with Newmarket Holidays for a week on half board basis. The transfer coach dropped us about 250 yards from the hotel and we had to drag our luggage across the cobble stone square.No assistance was offered. Our Lake view room was in the annex and the views down the lake were beautiful. The problem was that to get... More

Wow what a location for a hotel. It was in the harbour and was so very handy if you wanted to shoot off on the ferry to all the resorts on the lake. Could not fault it. Great hotel, friendly staff and good food. What more do you need. More

Hotel is basic - small rooms beds not the most comfortable BUT it is on a wonderful position on the lake and it is clean not 4 star more like 2.5/3 probably better suited to a retired clientelle - No Bar but great places around the sqaure. Don't book half board you will get a basic menu INSIDE and see... More

Took the family (wife 2 daughters son in law and grandchildren here again this year.) Welcomed as always and had a great week. I suppose in many ways the place is an acquired taste and I have read previous comments about the food etc. No problems for us, clean rooms, reasonable service and stunning location. We even have a cat... More

We have just returned (25th August 2011) from a ten night stay on half-board basis at the hotel. The building is set in a beautiful location and the views from our room and restaurant were superb, directly onto the lake and square. The staff are polite and helpful and our room was a good size and the hotel is very... More