Mercure Lyon Charpennes

slavutich1

Paris, France

2 reviews

Reviews in 2 cities

Reviewed 19 May 2013 NEW

I use this hotel regularly on business and am never disappointed. The staff are friendly and the rooms are good and spacious. the hoels is also convenienly situated next to the Charpennes Metro Station so that getting to/from the railway stations and the town centre is easy.

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Dear customer, It is with the big pleasure that I read your laudatory comments on our establishment. I announced these to my employees who join me to thank you. I hope to have soon the opportunity to welcome you during your next stay. I remain at your disposal for any piece of information, Kind regards Stéphane Robillard General manager More

2509Jill

Sheffield, United Kingdom

Contributor

15 reviews

10 hotel reviews

Reviews in 10 cities

8 helpful votes

“Well placed hotel for city centre transport”

Reviewed 15 May 2013

This is a Mercure Hotel with Ibis standards (Ibis being good, but at the cheaper end of the Accor group). It is ideally placed very close to tram and metro stops, which allows easy access to the city centre and within walking distance of the Parc de Tete D'Or. However, in common with other Accor hotels, the system only allows... More

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Dear customers, We thank you for your comment on your stay in our hotel and we take note of your positive and less positive reflexions. We apologize for this cut of water, independent from our will, further to works made by the city of Lyon. The technicians cut the water inlet when they preferred it without that we know the... More

Joyce B

Lanark, United Kingdom

Senior Reviewer

9 reviews

5 hotel reviews

Reviews in 4 cities

15 helpful votes

“Excellent hotel for tourists or business”

Reviewed 8 March 2013

Stayed at this hotel while visiting our grandson who is studying at university in Lyon. It is very well positioned near Metro station. We flew from Edinburgh to Lyon and booked hotel through Easy jet It was excellent value for money. We booked the basic bedroom which was small but perfect for our 4 nights with a very nice modern... More

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Dear customers, Thank you for your very positive comments on our hotel left during your last stay which correspond perfectly to our professionalism and to the quality of service which we are of use to the everyday life to our customers. One thank you also to recommend our hotel to all other customers. In the pleasure to welcome you during... More

Lucky_13A

New York City, New York, USA

1 review

1 helpful vote

“Nice Place To Stay For the money great location”

Reviewed 13 February 2013

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DDS01

Toronto, Canada

Contributor

12 reviews

9 hotel reviews

Reviews in 9 cities

1 helpful vote

“If you want a nice walk to the convention centre,this is the place”

Reviewed 16 January 2013

Basic business hotel.Clean,quiet,by local standards room size is good.Very good location for either walking (30 min.most of it through a beautiful park) or public transit to the convention centre and also to the whole city.

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Dear customer, First of all we wish you all our best wishes for this year of 2013. We are delighted to see that your stay in Lyon and in our establishment very well took place. You are right, what of more pleasant than to walk by going of our hotel to the Congress center by way of the Park of... More

Franziska300

Zurich, Switzerland

Contributor

11 reviews

11 hotel reviews

Reviews in 11 cities

4 helpful votes

“nice hotel near metro”

Reviewed 2 January 2013

We stayed here for two nights over a weekend to get to know Lyon. It is a nice and clean hotel, very near the subway, trams and buses and thus offers a good starting point to explore the city. Service was very friendly, especially in the restaurant. The rooms were large and comfortable.

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Dear customers, We thank you for your elegant and rewarding comments that you left with us further to your stay in our establishment whether it is at the level of the accommodation and of the catering. You are right to insist that our hotel is situated on a strategic place of Lyon because you can with the public transportation visit... More

Dudley_H

Dudley, United Kingdom

Contributor

12 reviews

6 hotel reviews

Reviews in 9 cities

7 helpful votes

“Nice hotel, but could do better”

Reviewed 28 September 2012 via mobile

I stayed at the Mercure Lyon as an overnight stay on a coach tour in September 2012. The hotel is well located near the centre of Lyon. Buses and trams are directly outside the hotel with the train station nearby. The rooms are large, bright, very clean with large comfortable beds. A large flatscreen TV is provided and wifi is... More

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Dear customer, I thank you for your comments because the quality of service is a point very important for our establishment. I took well rating of your positive and negative points and I informed my managers in charge of this lack of quality of service which is not representative of our quality of service in the daily and not respectful... More

CaninTexas

Houston, Texas, USA

Senior Reviewer

7 reviews

2 helpful votes

“Charpennes Mercure - very friendly staff”

Reviewed 9 September 2012

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Challenge2013

Milan, Italy

1 review

“Very poor cleaning!!!”

Reviewed 3 September 2012

The hotel and the position would be great unless for the bathroom cleaning. I found long hair in the bathroom and in the shower. the rest of hte hotel is nice and kind. --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

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Dear customer, Thank you for your comment at once interesting on our establishment and at once saddening on the cleaning. I understand the error on the cleaning of your bathroom because this room did not owe you are allocated. Effectively we renewed a part of our all bathrooms this summer and after the works the company did not make us... More

NossDaChoss

London, United Kingdom

1 review

“Convenient location for us and good value”

Reviewed 23 August 2012

Location was convenient for us as we wanted to be in Villerbanne area. There is good access by metro, tram and bus. Rooms were clean and comfortable but rather small. Service at reception was generally good. Only issue was that we were misinformed as to time of breakfast on the second day and almost missed it. Overall, the hotel represents... More

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Dear customers, I thank you for your comment interesting on our establishment and I take rating of the point at once of the meal where there is an incomprehension with the guide of the group. In the pleasure to receive you again in our beautiful City of Lyon. Kind regards Stéphane Robillard General manager More

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Mercure Lyon Charpennes Hotel Reviews, Villeurbanne

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