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BEST WESTERN Roker Hotel

3.0 of 5
Roker Terrace, Sunderland SR6 0PH, England
Hotel amenities
BEST WESTERN Roker Hotel
Ranked #5 of 9 hotels in Sunderland
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228 reviews from our community

    Trip type
Traveller rating
    87
    55
    32
    23
    31
Date Rating
Newcastle upon Tyne, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 17 May 2013 NEW

My girlfriend and I stayed for one night (Sun) on special deal the hotel often have at quiet times. Can't fault the location...right on the sea front with views out to Roker pier. The front of the hotel could have done with a lick of paint but once inside it looks more than presentable. The room was ok I guess,... More

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Lincoln, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 10 May 2013

As another reviewer (Phil B) remarks, the hot water pipes pipes run along the inside of the room, and although the heating was off, the room was stifling as it was the hottest day of the year (First May Bank Holiday Monday) We were in 112, and the room was more than adequate, and the bathroom twice the size it... More

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Reading, United Kingdom
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed 9 May 2013

Two night stay, room was nice with a sea view and nice to have a bath in the room too. Bed was comfy and not too noisy outside at night. Breakfast was enjoyable and cooked to order. Service was excellent and could not fault my stay in any way. The Italian restaurant is well worth a visit as well. I... More

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KEITH D, Director at BEST WESTERN Roker Hotel, responded to this review
17 May 2013

Dear Reviewer, Thank you for your review. I am delighted to read that you had such an enjoyable stay at our hotel. I will pass all of your kind comments to all of staff involved. Once again a huge thank you for your custom and review and we look forward to seeing you when you visit the area again. Kindest... More

Keighley
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 7 May 2013

Stayed one night at best western staff very friendly, hotel clean and welcoming, will certainly be visiting again, bar and restaurant very good value for money. Lovely location, breakfast was excellent, everything you could possibly want from a full English to continental, thoroughly enjoyed our stay

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KEITH D, Director at BEST WESTERN Roker Hotel, responded to this review
9 May 2013

Dear Reviewer, Thank you for taking the time to review your recent stay at our hotel. I am delighted to read that you had such an enjoyable experience and found our hotel to be clean, our staff very friendly, our food to be good value and our breakfast plentiful and good quality. I will pass your comments to the all... More

Whitchurch, United Kingdom
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 May 2013

The Roker Hotel; great views, if you like looking out onto featureless sea. Fantastic staff, dealt very well with an incorrectly made booking & sorted it out well. Room 30 though was hell, literally. There appear to be heating pipes running around the skirting of the room & even though everything was switched off, the room was boiling. Thre wasn't... More

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KEITH D, Director at BEST WESTERN Roker Hotel, responded to this review
9 May 2013

Dear Reviewer, Thank you for your review of our hotel. I am sorry to learn that you found the room to be too hot. I have highlighted all of your concerns with the management team to ensure we limit the the temperature where possible. I will pass your comments to the Italian staff who will be pleased to learn that... More

Hereford, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 29 April 2013

love everything about this hotel and this was our second stay ............... the staff are amazing and went to great lengths to ensure everything was just right for us, starting with Ian on the reception desk who changed our room for us, to the one we had stayed in before, sea view with an amazing bed and bath ( for... More

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KEITH D, Director at BEST WESTERN Roker Hotel, responded to this review
9 May 2013

Dear Reviewer, Thank you for taking the time to review your recent stay at our hotel. I am delighted to read that you had such an enjoyable second stay with us. I will pass your kind comments to all staff involved who ensured you had such an enjoyable visit throughout all aspects of our hotel from reception, rooms, bars and... More

brit traveller
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 15 April 2013

Stayed here on a special B&B Evening meal deal, Very good value for money, The Roker hotel is very well decorated and has a friendly feel to the place, staff were very friendly and professional. The breakfast was very good is buffet style although tea and coffee was brought to the table in a pot, the food was hot and... More

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KEITH D, Director at BEST WESTERN Roker Hotel, responded to this review
17 April 2013

Dear Reviewer, Thank you for such a positive review. I am delighted to read that you had such an enjoyable stay with us and also enjoyed your dining experience in our Tavistock Retro Italia Restaurant. I will pass all of your kind words to those involved. Once again a huge thank you for your review and your loyal custom. Kindest... More

Sunderland, United Kingdom
1 review
4 of 5 stars Reviewed 13 April 2013

We went to the Tavistock Roker - the Italian Restaurant part - which was welcoming, warm and cosy with great staff and reasonably priced. The service was great as was the food. We had the £9.95 three course menu deal which was beautifully presented and everything was lovely. We will definitely have a return visit.

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KEITH D, Director at BEST WESTERN Roker Hotel, responded to this review
15 April 2013

Dear Reviewer, Thank you for taking the time to write about your experience at our hotel and restaurant. I am delighted to read that you had such an enjoyable visit for Eileen's birthday. I will pass all of your comments to those concerned, once again thank you for your review and your custom. Kindest regards, Mr Keith Donkin Director Tavistock... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 8 April 2013 via mobile

Stayed here 1 night just to try the food drinks before we get married here in few months time. Drinks reasonably priced. Eat in the Italian restaurant which we enjoyed . Great service. In the room the bed was huge and comfy. Overall a good stay only slight complaint I had was the parking. We went for a drive after... More

Was this review helpful? Yes 1
KEITH D, Director at BEST WESTERN Roker Hotel, responded to this review
11 April 2013

Dear Reviewer, Thank you for your review, I am delighted that you had such an enjoyable stay with us whilst trying our hotel before your wedding day. I am pleased that we met with your expectations, with regard to our food, beverage and accommodation. I note your comment regarding the parking, in addition to the 45 spaces to the front... More

South Shields, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 27 March 2013

We recently attended one of the £10 tribute nights at the Roker hotel which includes a three course dinner and disco. We really had a brilliant night the meal was really lovely, homemade vegetable soup, chicken in a cream sauce with vegetables and a chocolate mousse, couldn't complain it was very good quality. The waiting staff manage fantastically well, serving... More

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KEITH D, Director at BEST WESTERN Roker Hotel, responded to this review
30 March 2013

Dear Reviewer, Thank you for you review. I am delighted that you enjoyed your visit to our hotel for one of tribute nights. I will certainly pass your comments to the Food and Beverage team who looked after you on the evening. Once again many thanks for your review and your custom. Kindest regards, Mr Keith Donkin Director Tavistock Leisure... More

 
 
BEST WESTERN Roker Hotel
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Additional Information about BEST WESTERN Roker Hotel

Also Known As:
Best Western Sunderland
Roker Hotel Sunderland
Roker Hotel
Address: Roker Terrace, Sunderland SR6 0PH, England
Region: United Kingdom > England > Tyne and Wear > Sunderland
Amenities:
Bar/Lounge Beach Free High-Speed Internet Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 9 hotels in Sunderland
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Best Western Roker Hotel is situated overlooking the North Sea & Roker Pier. Boasting 43 boutique style bedrooms, two restaurants; Tavistock Thai China serving contemporary fusion Asian cuisine and Tavistock Retro Italia, serving modern Italian food in a retro chic envirinment. We also have a large bar which serves traditional local ales along with a large locally sourced bar menu. Our function facility can cater for upto 350 guests, suitable for weddings, corporate dinners, charity events, christenings and much more! ... more   less 
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BEST WESTERN Roker Hotel
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