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Mercure Tunbridge Wells

4.0 of 5
8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
Hotel amenities
Mercure Tunbridge Wells
Ranked #2 of 2 hotels in Pembury
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185 reviews from our community

Traveller rating
    46
    65
    49
    18
    7
See reviews for
Families
31
 
Couples
74
 
Solo
7
 
Business
26
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Swindon, United Kingdom
1 review
5 of 5 stars Reviewed 13 May 2013

Very pleasant stay- have stayed before and would stay again.. The service was very good and courteous. The food was good quality and everywhere was very clean. I would recommend the hotel to others without hesitation

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Review collected in partnership with Accorhotels.com

Denise V, General Manager at Mercure Tunbridge Wells, responded to this review
15 May 2013

Swin55Traveller - Thank you for your kind words. I'm pleased you enjoyed your stay and found the hotel, staff and service exceptional. Thank you for taking the time to post your thoughtful comments. I'm delighted you returned to the hotel and found our product and service consistent. We appreciate you taking time out of your day to feedback on a... More

Dartford, United Kingdom
1 review
5 of 5 stars Reviewed 12 May 2013

We got married at the Mercure, Pembury, Royal Tonbridge wells. everything was perfect, the planning before, the day, and the day after. The hotel is in a beautiful setting, the rooms are great spacious and clean, All the staff where so nice, polite and very helpful to us and all our guests. Our wedding breakfast was delicious, as was all... More

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Denise V, General Manager at Mercure Tunbridge Wells, responded to this review
15 May 2013

Sarah D - Thank you for your positive feedback. Congratulation! I'm so happy we assisted in make your day all the more special. Thank you for taking the time to post your kind comments on a public forum and we wish you well for the future. We look forward to welcoming you back to the hotel soon. Best Regards Denise More

London, United Kingdom
1 review
5 of 5 stars Reviewed 10 May 2013

We just wanted a weekend break away, being a Bank Holiday, we thought it would be packed. It was busy, but by no means packed. The Hotel is geared for the wedding and conference market, so beware if your visit clashes with one of these, lucky our stay didn't. That said the service was good, staff were polite and helpful,... More

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Review collected in partnership with Accorhotels.com

Denise V, General Manager at Mercure Tunbridge Wells, responded to this review
15 May 2013

BadgerZZR - Thank you for your kind words. I apologies if the steam room and sauna were out of action, please rest assure these have now been repaired and are back in working order. We deeply appreciate your kind comments and thank you for endorsing what we do well. We look forward to welcoming you back to the hotel soon.... More

A TripAdvisor Member
3 of 5 stars Reviewed 8 May 2013

My husband and I stayed one night as we were attending an event in Lamberhurst so the location of this hotel was ideal for us. It is situated about a 10-15 min drive into Royal Tunbridge Wells proper. The reception staff were lovely, the room (safari decorations including miniature hippo statues and leopard print flocked wall paper and murals) entertaining,... More

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Review collected in partnership with Accorhotels.com

Denise V, General Manager at Mercure Tunbridge Wells, responded to this review
15 May 2013

Tripadvisor member - Thank you for your comments. I'm delighted you enjoyed the hotel facilities and thank you for your feedback concerning the feature bedroom you stayed in. I'm sorry the bed was not to your personal taste, please rest assure this is a brand new bed and mattress, thus it will most likely be a little on the firm... More

torquay
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 8 May 2013

We stayed at the Mercure - 14 - 18 April - as the base for a five day tour of NT properties in Kent and Sussex. The property is modern and the bedrooms are spacious and well equipped with the usual amenities. Food and service in the dining room was excellent - full buffet breakfast with the option on request... More

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Denise V, General Manager at Mercure Tunbridge Wells, responded to this review
15 May 2013

stokenham – Thank you for such positive feedback. We are very pleased you had such a wonderful stay and thank you for posting your feedback on a public forum. I’m delighted you found consistency in our product and service during your long stay with us. We look forward to welcoming you back to the hotel in the near future. Best... More

Worcester, United Kingdom
1 review
4 of 5 stars Reviewed 6 May 2013

hotel location ideal for visiting Kent area, used primarily to visit local attractions. service good with excellent food in restaurant rooms cleaned on daily basis with fresh towels. pool area was clean with Jacuzzi as a pleasant extra feature only disappointment was that steam room and sauna out of order.

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Review collected in partnership with Accorhotels.com

Denise V, General Manager at Mercure Tunbridge Wells, responded to this review
15 May 2013

Anthony45541 - Thank you for your feedback. We are very pleased you enjoyed your stay. Concerning the steam room and sauna it was most unfortunate both went down simultaneously. I am pleased to say all facilities are now up and running in the club, so should you plan to visit us in the future you can enjoy the full experience.... More

Manchester, United Kingdom
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 May 2013

I stayed at this hotel after a very long work day. The receptionist was pleasant on arrival and helped with the check-in. I was really impressed with the room. It was very clean and comfortable. The room was much larger and nicer than I expected and it made the stay very pleasant. Most importantly, the bed was comfortable. There was... More

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Denise V, General Manager at Mercure Tunbridge Wells, responded to this review
15 May 2013

andy139 - Thank you for your thoughtful comments. We are pleased you found the hotel accommodating. I would like to apologise for the mix up concerning the service times and will certainly bring this up with the departmental Manager responsible to ensure we do not see a reoccurrence. Thanks you for taking the time to comment and we hope to... More

brussels
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 May 2013

We stayed at this hotel with a group (45 people), and there was another group also visiting Kent, the castles and the gardens. Although our room was very peaceful and quite, of course the dining rooms get a little noisy when so many people eat and talk at the same time. And there was a wedding party on Saturday. But... More

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Denise V, General Manager at Mercure Tunbridge Wells, responded to this review
15 May 2013

zigBrussels - Thank you for your positive feedback. We are delighted you enjoyed your stay and found the facilities comfortable, despite the busyness of the hotel. We look forward to welcoming you back in the near future. Best Regards Denise More

Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 May 2013

This was my second stay at this hotel for business purposes and i must say this particular hotel goes over the top to please the guests. A big thank-you to Vickie on reception as she is such a nice person she would brighten anybody's day . I stayed in room 500 which was very nice indeed very comfortable clean quiet... More

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Denise V, General Manager at Mercure Tunbridge Wells, responded to this review
2 May 2013

"Gareth J" - Thank you for your thoughtful positive comments. We are very pleased you enjoyed your stay, equally from a leisure and conference perspective. Thank you for endorsing what we do well and we look forward to welcoming you back to the hotel in the near future. Best Regards Denise Vas General manager More

Royal Tunbridge Wells, United Kingdom
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 May 2013 via mobile

We had our civil partnership here in March. We would not hesitate to recommend this as a venue for a wedding or civil partnership. Staff excellent, food was excellent. Was a real perfect day. Hotel couldn't do enough for us. Staff on reception very friendly and helped with guests requests promptly. Bar staff were also very good.

Was this review helpful? Yes 1
Denise V, General Manager at Mercure Tunbridge Wells, responded to this review
2 May 2013

"mikey777icc" - Thank you for your comments. We are so pleased we helped make your special day all the more perfect! We look forward to welcoming you back to the hotel shortly. Best Regards Denise Vas General manager More

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Additional Information about Mercure Tunbridge Wells

Also Known As:
Mercure Tunbridge Wells Hotel
Mercure Tunbridge Wells Hotel Pembury
Ramada Hotel Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Mercure Tunbridge Wells Royal Tunbridge Wells/Pembury
Address: 8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
Region: United Kingdom > England > South East England > Kent > Royal Tunbridge Wells > Pembury
Amenities:
Bar/Lounge Business Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Pembury
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
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Mercure Tunbridge Wells
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