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All 23 Puerto Morelos hotels »

Ocean Coral & Turquesa

3.5 of 5
SM 12, Mza 15, Lote 1-02, 103 Predio Maria Irene | Municipio Benito Juárez, Puerto Morelos 77511 , Mexico
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Ranked #9 of 23 hotels in Puerto Morelos
4.0 of 5 stars 2518 Reviews
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2,518 reviews from our community

What travellers say about this hotel
  • Very good(121)
  • Pool bar(85)
  • Great time(57)
  • Japanese restaurant(55)
  • Musty smell(50)
  • Room service(49)
  • Privilege lounge(48)
  • Mike coffee(40)
  • Villa marina(22)
  • Entertainment staff(14)
Traveller rating
    1,008
    806
    372
    194
    138
Only show reviews for Family (767) | Couples (1143) | Business (16)
Date Rating
Jacker2012
1 review
4 of 5 stars Reviewed 18 February 2012 NEW

Stayed here feb 6-13, absolutely beautiful grounds meticulously kept. Rooms were very disappointing, musty smell and sewer smell constantly no privacy in rooms due to open bathroom!! I am a mom of 2 boys 16 & 12 and it was not a pleasant set up at all. Families of 4 sharing a room need a better set up!! Ok for... More

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Sara N
Orebro, Sweden
1 review
2 helpful votes
5 of 5 stars Reviewed 17 February 2012 NEW
2
people found this review helpful

We stayed at OC & T two weeks winter 2012 and we loved it! I went with my mum, dad and my sister. We all loved everything about this resort! It it clean, rooms are great and the service is outstanding! They even serve you with drinks on the beach! You gotta love it! :) I miss the staff already!... More

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Mexcal
Calgary, ab
Reviewer
5 reviews
2 helpful votes
4 of 5 stars Reviewed 17 February 2012 NEW
1
person found this review helpful

Wife and I stayed there a week Feb. 9, 2012, We usually look for Dreams or similar more established resorts. We took a chance on this H10 and were pleasantly surprised. We didn't go for Privileged and saved money as the only benefits we saw were bypassing not privileged at ala cartes, which we don't mind getting a beeper and... More

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Rebecca H
Minnesota, United States
1 review
4 of 5 stars Reviewed 17 February 2012 NEW

We were very impressed with this hotel. All the staff was very accomodating and professional. Our questions were answered in a timely fashion and we felt very at ease very quickly. Our room was always clean and the housekeeping staff very kind. The only negative thing in the room was the refrigerator not being very cold otherwise the room was... More

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Sebastien23
1 review
5 of 5 stars Reviewed 17 February 2012 NEW

I'll be staying at oct from march 14 to 21 and i'm a bit anxious regarding my staying. I just don't understand how it can goes from the best stay ever to the worst stay ever when you look at the review. Anyhow, i'll let you know what i think regarding this hotel. What we expect from this place is... More

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Susan C
Waterloo, Canada
1 review
3 helpful votes
5 of 5 stars Reviewed 16 February 2012 NEW
5
people found this review helpful

We travelled with 1, 4, and 7 yos. The rooms and grounds were very clean and attractive. The sofabed was very acceptable as far as sofabeds go. We were on the third floor by the children's pool. It was very quiet and had a great view. The beach sand was perfect for sandcastle building so bring buckets and shovels. We... More

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tcdesouza
Juneau, Alaska
1 review
5 helpful votes
3 of 5 stars Reviewed 15 February 2012 NEW
5
people found this review helpful

We were highly impressed with the cleanliness and decor of the hotel. The housekeeping staff were extremely kind. Unfortunately we cannot say the same for the service (food/beverage and entertainment) staff. They treated us poorly. We noticed that this was only the case when we had our 3 year old with us. For example, my husband and I are coffee... More

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Jose Alejandro Gonzalez, Manager at Ocean Coral & Turquesa, responded to this review
16 February 2012

We are truly thankful for taking the time to share your opinion about the resort. Is good to realize that you enjoy our facilities and the kindness of our housekeeping staff. We regret that your last visit was not totally satisfactory and that you have a bad experience with some members of our staff. Actions will be taken in order... More

RickMedHat
Medicine Hat, Canada
2 reviews
4 helpful votes
5 of 5 stars Reviewed 15 February 2012 NEW
4
people found this review helpful

Awesome Time once again. Our first stay was Jan 2011 and we loved it then, but now we stayed Jan 10 to 24 2012 and loved every moment. We have been here last year (Jan) and purchased Previlidge Package (highly recommended) but this time the staff has gone over and above our expectations. They took care of us like royality.... More

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Jose Alejandro Gonzalez, Manager at Ocean Coral & Turquesa, responded to this review
16 February 2012

It is really pleasant to learn that your second stay at our resort got over your expectations. We want to express our gratitude for your comments regarding the services of our restaurants, the friendliness of our staff and the enjoyable moments that made your last visit satisfactory. We will be pleased to welcome you one more time us on your... More

mena22
Eau Claire, Wisconsin
2 reviews
8 helpful votes
4 of 5 stars Reviewed 15 February 2012 NEW
4
people found this review helpful

Rooms: Rooms are nice. We asked for a room close to the quiet pool, King size bed, and the front desk staff was very helpful in fulfilling that request. Be careful if you are tipping the cleaning staff, the people restocking your refrigerator/coffee take the tip. I had to hide it under the pillow, and then left a small tip... More

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Jose Alejandro Gonzalez, Manager at Ocean Coral & Turquesa, responded to this review
16 February 2012

We want to restate our gratitude for choosing one more time our resort as your vacation destination. Is good to learn that you found satisfactory our staff service, food and facilities. Rest assure that your comment about the temperature of the food at the buffet will be analyzed in order to improve our services. Bests regards, More

W T
Flint, Michigan
1 review
1 helpful vote
1 of 5 stars Reviewed 15 February 2012 NEW
1
person found this review helpful

Starting from the check in process through the departure, this was by far the worse experience I have ever had on vacation. At check in, we argued with the incompetent front desk personnel on room types, there were three of us (long girl’s weekend) and we had two rooms reserved, one with 2 beds and a room with one bed.... More

Was this review helpful? Yes
Jose Alejandro Gonzalez, Manager at Ocean Coral & Turquesa, responded to this review
16 February 2012

We truly appreciate your comments about your last visit to our resort. It has been with a great regret to learn that your experience was not satisfactory. Our restaurants function on first come first serve basis in order to give everyone the opportunity of dinning where preferred. We must said that your remark related our buffet staff had surprised us... More

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Ocean Coral & Turquesa Also Known As

  • Ocean Coral Turquesa
  • Ocean Coral Turquesa Hotel
Address: SM 12, Mza 15, Lote 1-02, 103 Predio Maria Irene | Municipio Benito Juárez, Puerto Morelos 77511 , Mexico

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