Great Stay, close to everything,lifts need attention, great comfortable beds, can't comment on service as didn't have any issues and didn't really see anyone except the reception staff who were excellent.

This is a great hotel to stay at, and I have stayed there several times before. The service is always spot on, the staff are efficient, friendly and helpful. The rooms are very spacious, but maybe some fixtures are showing their age. There is lots to like about this hotel, including the size of the roooms; the comfortable beds; and... More

Hotel was presented very well and the staff were very friendly. I personally found the bed a little firm and the room aircinditioning too noisy to leave on whilst sleeping. Otherwise it really was the perfect venue - close tomrailwaynstation a plus. Breakfast was lovely.

Arrived late at night and check in was smooth and avoided unnecessary repetition. Breakfast was offered at lower price than on the web which was welcomed. The staff member said he would note our breakfast but this did not happen as when arriving at breakfast the following morning our room numbers were not on the list. Clean, neat, comfortable and... More

There’s no point in mincing words here. The old Citi Gate hotel was rapidly turning into a dump! That was before it was bought-over by its current owners, the Novotel chain. Everything now is just so much better. Right from the moment you arrive, you get the feeling that you are in the company of a group of people who... More

The staff were amazing, so genuinely helpful!!!!! I celebrated my birthday and they were very thoughtful. It is the old citigate so the rooms were a little tired but I think they are renovating. The breakfast was fantastic! The location was great as it suited us and our 2 children. Right next to central station and the free shuttle service... More

Close to Central Station which gives access to trains, ferries and light rail which is great if you don't have a car and purchase a daily transport pass. Friendly helpful staff. Lovely buffet breakfast. Quiet location with taxis at the front door. Perfect accommodation for a weekend escape in Sydney.

Hotel is a couple of minutes walk from Central Station which is a very convenient location. Rooms are spacious, quiet and layout is very comfortable. The food that was provided for our inhouse conference was outstanding. The meals were delicious and varied with the freshest of ingredients. Thanks to the staff for their welcoming service.

Issue on the first night with wet carpet- no available rooms..Said that they would relocate us the next day. Relocated us to a lower standard room. Actually moved rooms three times in two days. Hotel didn't offer any form of compensation for our disturbances.