The room was nothing special. I thought the bathroom could have been cleaner but the staff were very helpful. The bedding was clean and very presentable.Location of the accommodation was very central for our visit and parking was convenient and we especially liked the fact we could park until 6 p m.
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Didn't receive room booked and paid for. Large stain on carpet. Expresso machine to dirty to use. Room lighting dreadful. Ceilings very low, I could put all of my hand on ceiling in bathroom (I'm 5'7"). Decor Dated. Needs Upgrade. Keycards work occasionally, worst I've used. Staff indifferent to patronising.
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Dear guest from Adelaide,
Thanks for your review. At Mercure Sydney we strive to provide exceptional customer service and facilities to all guests so I am very disappointed your stay did not meet your expectations. If convenient, I would like to speak with you further about your stay. Please contact the hotel directly (our phone number is on our website)...
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My wife and I stayed in the hotel for 8 days just recently. The rooms were neat and tidy and quite adequate.
Housekeeping did a good job of cleaning them while we were out during the day. However the lighting in the rooms was poor and we had to open the drapes all the way in order to see properly....
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Dear guest from Winnipeg,
Thanks for taking the time to provide feedback on your stay. I was pleased to read that you had an enjoyable overall stay with us.
Our concierge team pride themselves on their knowledge of Sydney and the local area so I am disappointed you did not receive accurate directions. This feedback will be shared with the...
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the room was comfortable however the toilet kept flushing, some lightbulbs were dead making the room dark and the wrong size sheets had been fitted to the bed, apart from that it was good, rooms were quiet and cean and the staff were friendly and helpful.
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Dear guest from Melbourne,
Thanks for providing a review. I was pleased to read that you had an enjoyable overall stay and found our rooms clean and staff helpful. I appreciate your comments regarding the toilet, light bulbs and sheet size. This is certainly not the facilities we aim to provide our guests and these issues will be investigated fully....
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It is a beautiful hotel it has a breakfast restaurant behind it that is really yummy it does not belong to the hotel and in front of the hotel are other restaurants such as MacDonald,KFC,Subway and one of my favourite that was there was a Mexican restaurant called mad mex.I really enjoyed the stay in the hotel room alot it...
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Dear guest from Singapore,
Thanks for providing a review and sharing your experience at Mercure Sydney. I was delighted to read that you enjoyed our hotel so much and found the local area convenient for dining.
We look forward to welcoming you back again in the future.
Kind regards
Greg Brady
General Manager
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706 Reviews
548 Reviews
291 Reviews
