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The York by Swiss-Belhotel

4.5 of 5
5 York Street, Sydney, New South Wales 2000, Australia
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Amenities
Special offer
Free parking
Ranked #59 of 220 hotels in Sydney
4.0 of 5 stars 179 Reviews
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179 reviews from our community

What travellers say about this hotel
  • Circular quay(17)
  • Opera house(6)
  • Great location(6)
  • Wynyard station(5)
  • Short walk(5)
  • Road noise(4)
  • Bedroom apartment(3)
  • Swimming pool(3)
  • Would definitely stay(3)
Traveller rating
    65
    75
    20
    14
    5
Only show reviews for Family (47) | Couples (64) | Business (25)
Date Rating
Blackcard2273
Sydney, Australia
2 reviews
5 of 5 stars Reviewed 14 February 2012 NEW

We stayed in this property for the 3rd time, the location is great its 10 mins to anywhere you wish to see in the CBD. Im not sure what the other review experienced however we had nothing but freindly and professional service. We had several requests and each time we were responded to efficiently. The rooms are the biggest you... More

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Melanie B
Phoenix, Arizona
2 reviews
1 helpful vote
2 of 5 stars Reviewed 12 February 2012 NEW
1
person found this review helpful

This hotel's location is the only thing it has going for it. The interior hallways and rooms desperately need updated, but the decor was phenomenal compared to the customer service. We stayed here for several months while in Sydney on business, and (with the exception of a few) the front desk staff generally acted annoyed by the presence of customers.... More

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TYSB, Manager at The York by Swiss-Belhotel, responded to this review
13 February 2012

Dear Melanie B, Thank you for bringing these issues to our attention, we welcome all constructive criticism, as it helps us rectify these problems. Please contact the hotel on 02 9210 5000 and ask for Abbie Williams as we would like to resolve this issue. More

Ami H
Melbourne, Australia
Reviewer
3 reviews
5 of 5 stars Reviewed 11 February 2012 NEW

Stayed for two nights with my husband. Our room was luxurious, comfortable bed, great location, and the service was excellent. The staff were extremely accomodating and gave us great recommendations on where to eat. The building is a two-minute walk from Wynyard Station, and about a five-minute walk from The Rocks and Circular Quay. We will definitely be staying there... More

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TYSB, Manager at The York by Swiss-Belhotel, responded to this review
12 February 2012

Thank you for taking the time to review your stay. It is through feedback such as yours that we can improve our guests experience. More

katemno4
Melbourne, Australia
Senior Reviewer
8 reviews
3 of 5 stars Reviewed 11 February 2012 NEW

This hotel is in an excellent location. I did so much walking in the two days I was in Sydney - didn't need to catch transport anywhere. The refurbished one bedroom apartment wasn't as new as I'd hoped for but it was clean and comfortable, albeit a little worn. Also, Sydney had had quite a lot of rain a few... More

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TYSB, Manager at The York by Swiss-Belhotel, responded to this review
12 February 2012

Thank you for taking the time to review your stay. It is through feedback such as yours that we can improve our guests experience. More

Laura M
Superior, Wisconsin
1 review
1 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

I traveled half way around the world only to be accomodated in an old, filthy smelling excuse for a room. I will never recommend such a place especially for the exorbitant price and nothing to go along with it, even had to call for soap and towels each day. Had a balcony with an air conditioning unit running continuosly so... More

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TYSB, Manager at The York by Swiss-Belhotel, responded to this review
9 February 2012

Thank you for bringing these issues to our attention, we welcome all constructive criticism, as it helps us rectify these problems. More

Andy H
Melbourne, Australia
2 reviews
5 of 5 stars Reviewed 8 February 2012

This was my first stay at the York and now can't believe I haven't tried it before. The service friendliness, standard of large apartments and location make it a perfect place for business or pleasure. I can't fault anything and was even more pleasantly surprised to have a selection of decent Japanese restaurants on the door step! Stay here :) More

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TYSB, Manager at The York by Swiss-Belhotel, responded to this review
12 February 2012

Thank you for taking the time to review your stay. It is through feedback such as yours that we can improve our guests experience. More

PennyBerkhamsted
Hertfordshire
Contributor
15 reviews
2 helpful votes
4 of 5 stars Reviewed 7 February 2012

We stayed for over two weeks at The York and were very pleased with the space offered. Our room on the 20th floor was not a refurbished one but was clean, had a balcony, large sitting room / diner, kitchen, separate bedroom and bathroom with washing machine and tumble dryer. The staff were friendly and the position of these apartments... More

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hsaunders782
Hong Kong, China
1 review
1 helpful vote
1 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

The front desk staff at the York sure know how to make their guests feel unwelcome. There was an issue with my room and my early check-in wasn't available. Bit of a disaster after a long haul flight and I needed to get to the office asap. Rather than apologize and help find solutions they treated me like I was... More

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coffee01
uk
Contributor
13 reviews
23 helpful votes
2 of 5 stars Reviewed 5 February 2012

We just spent the weekend in Sydney at The York, and having booked under the 'Summer in the city' promotion we were expecting the advertised upgrade to a deluxe apartment. However, when we arrived we were allocated a dirty, shabby room with stained, worn carpets and fixtures and fittings that had definitely seen better days. When we spoke to reception... More

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Kathleen203
Perth, Australia
1 review
1 of 5 stars Reviewed 2 February 2012

Just checked in and OMG is it horrible. From the moment I stepped into the elevator I knew I was in trouble. Worn stained carpet, the hallways are old and more horribly worn carpet. The room has the same old stained carpet, marked up walls. Cant even describe how disappointed i am. Will have to endure for to ight and... More

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TYSB, Manager at The York by Swiss-Belhotel, responded to this review
3 February 2012

Thank you for bringing these issues to our attention, we welcome all constructive criticism, as it helps us rectify these problems. More

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The York by Swiss-Belhotel Also Known As

  • York Apartment Hotel
  • York Apartment Sydney
  • Apartment Hotel New York
Address: 5 York Street, Sydney, New South Wales 2000, Australia

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