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Hotel Urban Brisbane

4.0 of 5
345 Wickham Terrace, Brisbane, Queensland 4000, Australia
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Hotel Urban Brisbane
Ranked #37 of 159 hotels in Brisbane
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236 reviews from our community

Traveller rating
    57
    102
    46
    16
    15
See reviews for
Families
43
 
Couples
77
 
Solo
26
 
Business
54
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Melbourne, Australia
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 19 May 2013 NEW

There are good points and bad about Urban Brisbane. We were stayed for 4 nights as well as had an engagement party in the Panorama Room. Rooms: There were 3 of us in the room. At first I thought it would be a bit tight, but we were all comfortable. The beds are good, but the pillows are too plump.... More

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See 2 more reviews by traci_rae for Brisbane
Bundaberg, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 18 May 2013 NEW

The review online looked absolutely fantastic and when we arrived the ambience reflected the same but let us tell you first that you do not expect to park easily. The fact that the car park is tight is an understatement. If you have anything bigger then a Mini forget it. You do not receive any direction from reception as to... More

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Brisbane, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 17 May 2013 NEW

Stayed for two nights at the Hotel Urban in Brisbane. We had a king balcony room which was tastefully renovated. The rooms were large with everything you could want. The breakfast was good and the staff friendly. The outlook over the city and parklands was pleasant and within walking distance into the CBD.

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Port Macquarie, New South Wales, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 12 May 2013

I love this hotel. I love their staff. I love the quirky extras. The hotel is spotless, modern, fresh, unique and beautiful - you cannot find a better place to stay in the Brisbane district. Amazing panorama views. A cute and boutique style swimming pool and the atmosphere of a hotel, 5 times the price of this. The staff were... More

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Hotel U, General Manager at Hotel Urban Brisbane, responded to this review
13 May 2013

Hi Michael W, Thanks what a wonderful review, it sounds like you are a big fan of ours, so thanks so much! We really love to hear that our efforts in customer service, extra little touches such as complimentary fruit, Evo hair care products and our unique designer style are appreciated by our guests. Thanks again Michael W for taking... More

Queensland
Top Contributor
84 reviews 84 reviews
37 hotel reviews
Reviews in 24 cities Reviews in 24 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 6 May 2013

I have stayed here before and loved it, still do. Staff are amazingly friendly and attentive and the rooms spacious and spotless. It's a very easy walk to the CBD (10 mins at most) without having to stay in the CBD itself. I find the location perfect as it's on the doorstep of the CBD but not right in the... More

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See 3 more reviews by andyoz for Brisbane
Hotel U, General Manager at Hotel Urban Brisbane, responded to this review
8 May 2013

Hi andyoz, What a great review, thank-you, and it's so nice to hear that you enjoy our hotel so much that you choose to stay with us on more than one occasion. Our friendly staff love making our guests feel at home and giving a helping hand, so it's always nice to hear that it's appreciated. Thanks for your feedback... More

Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 29 April 2013

No problems with Reception desk both for check- in and check-out. The room was adequate with a comfortable king size bed. There was a balcony, but the Roma Street Parklands could not be seen - I suppose all rooms cannot have good views. Only one bath robe in the closet, though another was promptly delivered on request. Bathroom was clean... More

Was this review helpful? Yes 1
See 2 more reviews by Kidman1 for Brisbane
Hotel U, General Manager at Hotel Urban Brisbane, responded to this review
30 April 2013

Thanks for your review Kidman 1, We're glad to hear that you found your room to be clean and comfortable and that our super friendly and helpful staff ensured that your check-in was smooth and easy. We really do try to think of ways to surprise our guests and make their stay more than the usual hotel experience so I... More

Surfers Paradise, Australia
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 23 April 2013

Hotel urban is trying to convey a modern & designer style however it fails to hit the mark on a number of levels. *Uninformative front office staff *Inattentive bartenders *Poorly renovated bathroom *Terrible car park *Noisy.

Was this review helpful? Yes 1
See 2 more reviews by Tara M for Brisbane
Hotel U, General Manager at Hotel Urban Brisbane, responded to this review
29 April 2013

Hi Tara M, Thanks for your comments. We're pleased to hear that you enjoyed our location. It's disappointing however to hear that our hotel failed to meet your expectations. We often get great reviews about our friendly and helpful staff and modern designer style, so we're really sorry to hear that you didn't experience the same. If you would like... More

Sydney
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 15 April 2013

Checked into the hotel via the "Austin Powers" inspired reception area & was greeted by very rude male clerk, efficient but rude. Rooms on first look were modern & comfortable, however in some respects this is not so. The rooms are very nosey, old windows even let traffic noise in on the 7th floor. Walls are thin & you can... More

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Hotel U, General Manager at Hotel Urban Brisbane, responded to this review
21 April 2013

Hi 1958flyer, Thanks for your review and feedback. We're pleased to hear that you enjoyed our great location and the delicious menu at Gazebo Bar and Restaurant. We really pride ourself on providing sparkling clean rooms for our guests, so we're very disappointed to hear that your room didn't meet your expectations of cleanliness and also that you didn't experience... More

Montreal, Canada
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 13 April 2013

Got a great "mystery deal" on wotif.au and really loved this hotel. Near the train station, a solid uphill walk from CBD/Queen St Mall but not bad at all if you enjoy walking. Also a nice walk to the river, South Bank, etc - overall just really enjoyed this location. Hotel is right beside the absolutely beautiful Roma Parkland, definitely... More

Was this review helpful? Yes 1
Hotel U, General Manager at Hotel Urban Brisbane, responded to this review
16 April 2013

Hi KatCanuck, Wow what a great review, thanks so much! We love our location too, perfect for a relaxing escape, yet close enough to the city's action too. Our famous Urban Snorer beds often get loads of rave reviews, so we are glad to hear that you thoroughly enjoyed your sleep – just what you need when you are so... More

Brisbane, Australia
1 review
4 of 5 stars Reviewed 4 April 2013

Stayed here for a night away. I brought my car and their car park is very tight, I would advise to not drive in unless your confident. Check in was quick which is what I like. The room was much smaller then I expected but comfortable. Extra bathroom products are a good touch and the balcony was nice a refreshing.

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Hotel U, General Manager at Hotel Urban Brisbane, responded to this review
8 April 2013

Thanks for your review Tedb068, We're glad to hear that your overnight stay was easy and comfortable. We love our delicious smelling Evo haircare products too. It's always lovely to have some fresh air and a nice view when travelling, so we're glad to hear that you enjoyed your room's balcony. Thanks again, and we hope to welcome you back... More

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Additional Information about Hotel Urban Brisbane

Also Known As:
Urban Hotel Brisbane
Brisbane Urban Hotel
Address: 345 Wickham Terrace, Brisbane, Queensland 4000, Australia
Phone Number:
Region: Australia > Queensland > Brisbane
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Suites Swimming Pool
Hotel Style:
#20 Family Hotels in Brisbane
#28 Luxury Hotels in Brisbane
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Architecturally designed, Hotel Urban Brisbane is a stunning blend of open spaces, designer style and modern comfort. Iconic in stature, it's surrounded by leafy parklands and Brisbane city skyline views – a place where the city meets nature and work greets play. Just a short stroll from Brisbane's city centre and Queen Street Mall, Hotel Urban Brisbane offers 179 rooms, a saltwater swimming pool, outdoor spa, Jim (gymnasium), 24-hour front desk, dry cleaning and undercover parking facilities, and Gazebo Bar & Restaurant. All rooms have a private balcony or terrace, 32-inch flat screen TV's with Foxtel, room service, Little Fridge (mini bar), evo® amenities straight from the salon, Tie Me Up Tightly bathrobes and Slow Down slippers, and internet facilities. Whatever your purpose, you'll discover more comfort, more choice, more indulgence and more inspiration. ... more   less 
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Hotel Urban Brisbane
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