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All 80 Cairns hotels »

Park Regis City Quays

4.0 of 5
6 Lake Street, Cairns, Queensland 4870, Australia
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Ranked #55 of 80 hotels in Cairns
3.5 of 5 stars 39 Reviews
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39 reviews from our community

    Trip type
Traveller rating
    6
    15
    9
    4
    5
Date Rating
PrintDevil
Seattle, WA
Senior Reviewer
9 reviews
2 helpful votes
3 of 5 stars Reviewed 11 October 2011

There's nothing fundamentally wrong with the Park Regis. The rooms are clean and comfortable, and the price isn't horrible. But, the front desk is at best passive and at worst actively unhelpful, all the while making the visit feel like an imposition on them. Coupled with an incredibly annoying habit of charging for EVERYTHING extra (another towel? $1.00. Water? $4.00),... More

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SWHG_Operations, General Manager at Park Regis City Quays, responded to this review
6 November 2011

Dear PrintDevil Thank you for your recent stay at the Park Regis City Quays and your feed back dated 11th October 2011. I would also like to assure you that we greatly value your feedback. I am disappointed to hear that you found the staff unhelpful. We pride ourselves on excellent service at Park Regis City Quays. I have briefed... More

Lv2Trvl2012
Chicago, Illinois
Reviewer
4 reviews
4 of 5 stars Reviewed 10 October 2011

Originally checking into an awful pre-booked hotel in Cairns - we were lucky enough to find the Park Regis. It was a GREAT value, the room was clean, updated and comfortable. My one complaint - our last evening we had to wake up at 3 AM and the room below us was VERY loud all night and reception closes in... More

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Andrew W
Townsville
1 review
4 of 5 stars Reviewed 9 October 2011

Recently stayed here and could not fault the property. From booking to check out everything was handled in a friendly and efficient manner. The details for an after hours arrival were clear and precise. The street noise did carry at night, but when it came time to go to bed, the bedrooms were quiet and no street noise disturbed a... More

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Bindi1974
Brisbane
Senior Contributor
28 reviews
7 helpful votes
4 of 5 stars Reviewed 27 September 2011
1
person found this review helpful

After reading the reviews on here I was really concerned about staying at this property however we had already booked the property at a good price and so decided to continue with our stay. We stayed in a two bedroom superior apartment which consisted of a one bedroom and a studio room with a common entrance foyer. We initially stayed... More

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trevar
Canberra, Australia
Senior Contributor
41 reviews
20 helpful votes
4 of 5 stars Reviewed 28 June 2011

I stayed at the Park Regis while attending a conference at the nearby Convention Centre. The location could hardly have been better for this purpose. The rooms themselves were very comfortable, with excellent beds. I shared a two bedroom apartment with a colleague, and the privacy was excellent, with the second bedroom set up very much like a hotel room... More

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GBBWesternAustralia
western australia
Senior Reviewer
7 reviews
2 helpful votes
3 of 5 stars Reviewed 13 June 2011

I was disappointed with the hotel and I would not stay again. The room was in need of a good overhall, re-paint and the lounge suite and carpets had seen better days. I had to request the room be vacumed and the kitchen cleaned when i arrived as it had not been attended to. Also the toilet seat was up... More

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Dobo01
Noosa, Australia
Reviewer
4 reviews
3 of 5 stars Reviewed 12 March 2011

Customer Service - not big at The Park Regis. It's just the basics, like not having enough keys for the "promoted free security garage". I booked this hotel because of the roof pool. No one mentioned that it was closed. So I change into my swimmers up to the top only to find out, that the pool area gets new... More

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SWHG_Operations, Manager at Park Regis City Quays, responded to this review
17 May 2011

Dear Ms Dobo01 Thank you for taking the time to pass on your comments after your recent stay back in February with the Park Regis City Quays Cairns. I appreciate your feedback and sincerely apologise for any disappointment or inconvenience caused during your stay. Your comments have been well received and I have addressed these with my team. Please accept... More

Peachie000
Melbourne, Australia
Reviewer
4 reviews
1 helpful vote
2 of 5 stars Reviewed 20 October 2010
1
person found this review helpful

Rooms clean and comfy and ideal central location convenient for Cairns sightseeing. Also free carparking which is a great advantage with a hire car. Disappointing then to experience lacklustre customer service. Booked through airline promotion but on arrival staff didnt appear to have any record of booking and not much clue as to how it would be resolved except 'we... More

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SWHG_Operations, General Manager at Park Regis City Quays, responded to this review
7 January 2011

Dear Peachie000 Thank you for taking the time to pass on your comments after your recent stay with the Park Regis Hotel Cairns. I appreciate your feedback and sincerely apologise for any disappointment or inconvenience caused during your stay. Your comments have been received and I have addressed these with my team. Thank you for bringing this matter to my... More

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3 of 5 stars Reviewed 12 October 2010

We needed just 1 day accommodation because we had a late Tiger flight at 12.15. It was perfect because it was only $115 on wotif. The room was basic but if you are booked on full day trips it would be sufficient. It was recently renovated. Although the room need to be cleaned better...mainly the bathroom, which is a bit... More

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KH_3_10
Singapore, Singapore
Reviewer
4 reviews
2 helpful votes
2 of 5 stars Reviewed 15 August 2010
1
person found this review helpful

I stayed at Park Regis during a conference, this hotel was recommended on the conference website. The rooms are spacious and decently kept. There were a few bugs around, but being at the tropics I think that may be normal. However after 4/5 days I started seeing bugs on my bed, so I asked the reception if they could have... More

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Park Regis City Quays Also Known As

  • Park Regis City Quays Cairns
Address: 6 Lake Street, Cairns, Queensland 4870, Australia

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