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Pullman Reef Hotel Casino

5.0 of 5
35-41 Wharf St, Cairns, Queensland 4870, Australia
Hotel amenities
Pullman Reef Hotel Casino
Ranked #4 of 72 hotels in Cairns
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778 reviews from our community

Traveller rating
    493
    214
    49
    14
    8
See reviews for
Families
109
 
Couples
444
 
Solo
60
 
Business
80
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Sydney, Australia
1 review
4 of 5 stars Reviewed 16 May 2013 NEW

Great location, overlooking water. Staff polite and friendly. Rooms clean and have a real colonial feel to them, despite being slightly dated. The buffet breakfast was good value for money. Enjoyed my stay!

Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review
16 May 2013

Dear drunwin, Thank you for choosing to stay with us and for taking the time to post your feedback. It is wonderful to see you enjoyed your stay and our team was able to look after you. Kind regards Wayne Reynolds More

Bath, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 13 May 2013

We stayed for one night before flying out of Cairns airport at the end of our holiday. We wanted somewhere central and lively but also somewhere where we could relax and get a reasonably quiet night’s sleep. The staff are very helpful and friendly, the room was really very new and very nice. It was convenient to use the lift... More

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review
16 May 2013

Dear D N, Great to see that we were able to provide just what you were looking for on your last night in Cairns. Hopefully you can stay longer next time you travel to Cairns. Warm regards Wayne Reynolds More

Brisbane, Australia
Senior Contributor
47 reviews 47 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 13 May 2013

It's been a few years since my previous stays at this hotel and it has actually become even better! The friendly attitude and attentiveness of the staff are second to none, other Queensland hotel operators should book into this establishment to see how it's done! The rooms are very well maintained and probably the largest available in Cairns. There is... More

Was this review helpful? Yes 3
See 2 more reviews by Shanearn for Cairns
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review
16 May 2013

Dear Shanearn, Wow! Thank you for your very kind words, it is wonderful to read that we were able to exceed your expectations. We are very proud to have recently retained our AAA 5 star rating and our team work tirelessly to try and deliver a great experience to our guests. Kind regards Wayne Reynolds More

Cairns
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 10 May 2013

Stayed for one night on a local rate. Room was good offering good views over the Cairns harbour. Rate included parking and a good buffet breakfast. Location is very good with an easy walk to the harbourfront restaurant district.

Was this review helpful? Yes
See 3 more reviews by Jocy_12 for Cairns
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review
16 May 2013

Dear Jocy_12, Thank you for taking the time to post your feedback. We do appreciate you choosing to stay with us and look forward to welcoming you back soon. Kind regards Wayne Reynolds More

Port Douglas, Australia
Top Contributor
52 reviews 52 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 10 May 2013

Great overnight stay at the casino. Room was very spacious, we even had a roller way and it was easy to move around the room without having to step over the extra bed. Beds are super comfy, shower has lots of pressure overal it was a great stay and we will be back.

Was this review helpful? Yes
See 7 more reviews by fnqfamily for Cairns
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review
16 May 2013

Dear fnqfamily, Fantastic to see that you and your family enjoyed stay and that there was sufficient room to accommodate everyone in our super comfy beds. Kind regards Wayne Reynolds More

Cairns, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 7 May 2013 via mobile

We stayed at the casino in a Junior Suite for 2 nights as the grand finish to our honeymoon. As locals, we have stayed at the casino quite a few times over the years so we knew what we were getting, and know what room is best value. The Junior Suite is the ONLY room worth getting for your romantic... More

Was this review helpful? Yes 1
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review
16 May 2013

Dear KitanaMichelle, Congratulations on your wedding! Thank you for finsihing such a special occassion with us, the team are overjoyed that we could give you a memorable experience. We look forward to welcoming you back soon. Kind regards Wayne Reynolds More

Melbourne, Australia
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 May 2013

We last visited Cairns eight years ago and the hotel scene seems to be a much greater choice today. The Reef Casino hotel was a Sofitel back then and seems to have dropped one rung in Accor's Hotel offering. The hotel is much the same, the rooms are a little bit tired and the restaurant offerings are less, but it... More

Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review
16 May 2013

Dear Rogerbelvedere, Thank you for taking the time to post your comments. The Pullman brand is now the largest 5 star brand in Australia. I am sorry that the food offerings were not to your liking, our sister property does do fantastic buffets, we would not wish to compete with the same brand and have decided to go with a... More

Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 5 May 2013

staff were great, hotel was imaculate. I got a room upgrade that was even better. Only down side was that i didnt get to spend too much time at the hotel as i was at a conference. One of the best hotels i have ever stayed in.

Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review
16 May 2013

Dear marty260, Thank you for taking the time to post your comments and for your very kind words. We look forward to welcoming you back for some R&R in the future. Kind regards Wayne Reynolds More

Mumbai (Bombay), India
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 5 May 2013

The experience was really good and we found the hotel comfortable from every aspect. Conveniently located near the main street and the rooms were very classy and clean. Also spacious and convenient. Entire family enjoyed the trip here

Was this review helpful? Yes
See 2 more reviews by NitinRao for Cairns
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review
16 May 2013

Dear NitinRao, Fantastic to read that your entire family had a great time at the hotel and in Cairns. We do thank you for taking the time to post your feedback and hope one day to welcome you back. Kind regards Wayne Reynolds More

Cairns, Australia
1 review
5 of 5 stars Reviewed 3 May 2013

Fantastic hotel with incredible views, beautiful people, comfortable beds, luxurious spa. What more could you want!! All in the best location in Australia. The rooms are spacious and very modern 5 star. The bathroom is also larger than most with lovely toiletries and soft white bath robes.

Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review
16 May 2013

Dear JaneCairns, Thank you so much for your kind words the team thrive on getting feedback. We do appreciate you choosing to stay with us and look forward to welcoming you back soon. Kind Regards Wayne Reynolds More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Tamarind restaurant(23)
  • Room service(19)
  • Great location(10)
  • Pool area(9)
  • Very comfortable(7)
  • Junior suite(5)
  • Friendly and helpful(4)
  • Good size(3)
  • Separate toilet(3)
  • Very good(3)

Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotels in Cairns
#1 Business Hotels in Cairns
#4 Family Hotels in Cairns
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Located in the heart of Cairns city, Pullman Reef Casino overlooks Trinity Bay and the departure point for the Great Barrier Reef. The hotel features 128 rooms and suites, all with spa baths and private garden balconies. Enjoy innovative and award-winning Thai fusion cuisine in the exquisite setting of Tamarind, or any of our eight other restaurants and bars. Other facilities include a well-equipped gymnasium, spa and rooftop swimming pool. ... more   less 
Reservation Options:
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Also Known As:
Pullman Reef Hotel Cairns
Pullman Reef Hotel
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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Pullman Reef Hotel Casino
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