I stay in a lot of hotels, and I've got to say the woman at reception today 21st May 2013, at 1.10pm was probably the rudest "service" person I have come across in a very long time. A simple request relating to the Rydges restaurant being open for lunch was met with a rude and cold response, and heavens forbid... More

Rooms mouldy,damp and very smelly. The bed felt damp.The bathroom is old and covered in mould. There was spilt food in one of the lifts when we returned from Dinner about 10pm and when checking out the next morning the food was still in the lift. We advised reception and we were told " We'll get around to it" (not... More

During a recent stay, I discovered the greatest advantage that Rydges Plaza has over the many other hotels in Cairns- Its central location. You can walk to virtually everything that matters in the Cairns CBD, including the Esplanade. We stayed in a 10th floor room- recently rennovated. Its was very comfortable and well appointed, with a contemporary decor. The bed... More

We were staying here for a little over a week for a relaxing 10 year anniversary celebrations with our 2 year old daughter. First thoughts of the building online and from walking into the reception were great. It was a ideal location and good service for the price but from the moment you walk into the elevator there was a... More

Arrived late evening and just needed somewhere to stay that was close to the railway station as we were catching the Sunlander train in the morning. Check in was easy with good service but the room (and the hotel in general) smelt very mouldy and damp - almost overpowering. Room was very tatty with missing tiles in the bathroom, filthy... More

Yes the hotel is showing its age but for the price is a convienent location, close to shops and the boulevard. Was in town for business and while there was a nightclub across the road it wasn't too loud. Tried to arrange car parking but there was pay parking directly outside hotel and we were able to park outside of... More

I arrived a couple of hours early and met Daniel at the front desk, he had a look and it was ok for me to check in, he pointed everything out on the maps and answered any questions I had with interest and pointed things out that may be of interest to me.The room faced sideways so I had a... More

Dirty ceiling, tired broken plastic fittings in the bathroom. The bed seemed clean. I was over the pool and a night club. Both were noisy. They do have an updated TV/internet/power supply on the desk which was great for charging devices though.

I'm sitting in my room right now, contemplating how a hotel could let itself go this much? The bathroom is covered in mouldy tile grout, and honestly makes me scared the roof is going to cave in due to the condition of the bathroom. Going to call reception and ask to be moved.... I wonder if all the rooms are... More