I stayed with my husband in early Feb. The location is great in the heart of Surfer Paradise. It's not the nearest hotel to the beach, but just one-min's walk. There is a shopping center next to the hotel and a lot of restaurants/shopping around.
We get a high floor and can see the city view, also some part of...
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Great place, great price, great location. Good value of money. We were going to try the new renovated rooms, but decided to back off in the last minute. Its good value place for money. The Spa and the swimming pool was awesome. The city view from the swimming pool was amazing. I will probably stay in this place again if...
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After reading the reviews it was with some trepidation that we arrived at this hotel, how wrong some of these comments are!! We were warmly welcomed by the receptionist and found even though we were an hour and a half early our room was ready for us. We found our "budget" room booked on wotif was on the 15th floor...
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Dear jandk_95,
Your review has really made my day! Thank you so much for deciding to stay with us even though you had read reviews that caused you some trepidation. I am so glad you have written because your review really does illustrate the more usual experience here at Hotel Grand Chancellor Surfers Paradise.
It was great to read that...
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After previous reviews we were confused about what to expect and were really pleasantly surprised. We were located on the 34th floor and despite other reviewers having issues, we were not disturbed by any street noise, there were no lift issues and the staff were nothing but helpful - special mention goes out to concierge. Our room was very clean,...
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Dear Gregg V,
Thank you so much for your review. I was delighted to read that you decided to stay at the hotel even after reading reviews that caused you some confusion. I am even more delighted that we were able to prove those reviews to be unfounded. All of our staff are highly motivated to provide our guests with...
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Big pompous name for an ageing property. Pay for internet service - some rooms have it, some don't. They'll put you in a room that's supposed to have it, but doesn't.
Location is quite all right, but front desk not particularly helpful, rooms are only okay. Some have two doors to get through because they're separate yet conjoined rooms.
What...
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Dear Worddict,
Thank you for your time in posting feedback on your stay with Hotel Grand Chancellor Surfers Paradise.
I was disheartened to read that you did not find our reception desk to be friendly and helpful. Our reception team is dedicated to providing the very best service so I am sure they will be as surprised as I am...
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I booked a family room here for 2 adults and 2 older teenagers during schoolies week. My teens were here for the schoolies part. We checked in and were told the pool was shut for renovations and we could swim across the road in the Islander hotel pool. It would have been nice to know this when i booked. The...
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Dear Allywho,
Greetings from Hotel Grand Chancellor Surfers Paradise.
Thank you for this review of your stay with us. I would like to apologise for any inconvenience caused by the short closure of our swimming pool for renovations. We were glad to have been able to offer an alternative, however I do understand if you felt it was not up...
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A group of 4 of us recently stayed at this hotel this late January 2012 and we were really not that impressed. Fair enough the location is pretty handy and central in surfers paradise, but a lot more could have been done about the cleanliness of the rooms and front desk service. we stayed just one night before moving to...
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Dear 4vidTrav3ller,
Thank you for taking the time to write this review. All our guests’ feedback is very important to us. It really shows us where we are doing well, and what can be improved.
I regards to your comments about the hotel’s décor I would like to mention that we are currently undergoing a renovation to our hotel rooms....
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The Grand Chancellor was an absolute prime area to stay in. Close to everything- just a short walk from the bustling metropolis. Concierge and reception staff were friendly and inviting. Elevator very fast to get to 30th floor! Stayed in a spa room. Recently renovated and very clean. Spectacular views!
Only problems we had was aircon felt as if it...
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Dear Courtneyccc,
I loved reading your review! Thank you for all your observations.
I am so glad that you enjoyed your stay, and that you found our concierge team to be friendly and helpful. We often get great feedback about the service they provide so I will be sure to commend them again on the brilliant job they do.
I...
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We only stayed overnight in July 2011 but would stay here again, as it made it so easy to get around by foot, park your car and relax. Food outlets including a super market on your doorstop. Great family entertainment, ten pin bowling, infinity, time zone etc all within an easy walk. The beach an easy walk and seen from...
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Dear keeys,
Thank you for taking the time to post this review for your stay back in July, we really appreciate you posting some feedback as it does assist us in providing the best possible experience. I was also glad to read that the room layout suited you so well.
I think your tips about family activities in the immediate...
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Stayed 7 nights at Deluxe Twin beds. Excellent renovation, loved the room. Very clean and tidy, house keeper (Lydia) did a great job. She is fast, meticulous and friendly. 5 star house keeping and service. Minor set back when she was off duty, my room was not cleaned after 4:30pm. I was a little disappointed as my son was really...
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Dear arema07,
Greetings from Hotel Grand Chancellor Surfers Paradise.
Thank you for taking the time to write a review of your stay. I really enjoyed reading that you like the renovated rooms. We have been receiving a lot of good feedback regarding the renovations. I am also pleased that you found Lydia as great a housekeeper as we do. She...
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