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All 39 Townsville hotels

Rydges Southbank Townsville

4.0 of 5
23 Palmer Street, Townsville, Queensland 4810, Australia
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Rydges Southbank Townsville
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46%
Ranked #26 of 39 hotels in Townsville
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163 reviews from our community

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Date Rating
Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 15 June 2013 NEW

Greeted by a friendly reception. Although she did not recognise my RPG benefits. The corridor from the lift to the room looked like a tired hotel. Once in the room the refurb was ok. The bathroom is a real let down. Tip to hotel management - don't refurb a room and leave the bathroom - do the whole room. As... More

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Rydges T, Manager at Rydges Southbank Townsville, responded to this review
18 June 2013

Thank you for your recent stay and feedback, and my sincere apologies for the issues you had during your stay. Rest assured that relevant staff have been spoken with starting from in regards to your PGR Card to affagato. Reception & Restaurant staff are very efficient in their individual areas and am surprised that you still had to face the... More

Brisbane
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 23 May 2013

It seems since I last visited Rydges, things are on the improve. The rooms have been renovated, despite work still taking place on the lifts and foyer area (and the outside looks exactly the same). When we were there, there was only one lift operational, which was a little slow but not too bad. Rooms were comfortable and clean. Breakfast... More

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See 4 more reviews by JazzyJeffrey for Townsville
Rydges T, Manager at Rydges Southbank Townsville, responded to this review
26 May 2013

Thank you for your your recent stay and your feedback, that you enjoyed your stay and meals. We surely have done the refurbish of our hotel rooms and restaurant and are receiving some amazing feedback on both ends. Lift upgrade is a part of our refurbishment which is due to end by next week and my apologies if your found... More

Townsville, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 16 May 2013

A quality motel room at at reasonable price. The motel offers easy parking and upper rooms have a great view over Palmer Street and south Townsville. Full breakfast in the morning is a rewarding meal, although the small serving dishes around the buffet mean the staff must be on the ball and keep the hot food coming. But, on the... More

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Rydges T, General Manager at Rydges Southbank Townsville, responded to this review
21 May 2013

Thanks for a great review. The newly refurbished Southbank Grill has really been a hit with regular and new guests alike. Our new dinner menu launched this week (22/05) and the depth of great grill options really is a beef lovers delight. There's also some great game options and locally sourced seafood straight off the reef. I'm sure on your... More

White Rock, Australia
1 review
5 of 5 stars Reviewed 14 May 2013

The hotel was of a high and excellent standard. The room was great and the beds were very comfortable. The hotel is in a great location walking distance to the mall. The staff were friendly both in the front office and in the restaurant. We enjoyed the breakfast. Thank for making our stay great your up the with the best.

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Rydges T, General Manager at Rydges Southbank Townsville, responded to this review
21 May 2013

Thanks for your kind review Brian. Its very rewarding for the team when their efforts are made note of in forums such as this site. We're glad you enojoyed your stay. The location certainly is one of the many great features of the hotel. The proximity to the CBD and of course the many restaurants on Palmer st make it... More

Innisfail, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 8 May 2013

We met up with good friends for a weekend at Rydges 2 bedroom apartments in Townsville. The apartments are in the next street but walking distance to all of the restaurants in Palmer Street. The rooms were very spacious and the main bedroom had an ensuite with a spa bath. Kitchen with all appliances, laundry, spacious living area, quite a... More

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RMcGufficke, General Manager at Rydges Southbank Townsville, responded to this review
14 May 2013

Thanks for your feedback Lawrence. One key benefit of the apartments is that they are very generously sized. Given their location behind the hotel in McIlwraith street they are also pretty quiet. With full access to all of the hotel amenities, these apartments certainly are some of the best value in Townsville when it comes to self contained options. We... More

Brisbane, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 7 May 2013

Loved my stay and restaurant. Staff Excellent. Check in quick and so as check out. 24*7 Reception was helpful. Would surely return and hotel is close to all restaurants and joints. Beds are the most comfortable that I have slept in. Good Job.

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See 3 more reviews by Sampras S for Townsville
RMcGufficke, General Manager at Rydges Southbank Townsville, responded to this review
14 May 2013

Thanks again Sampras, we do enjoy having you stay with us will see you again soon. Cheers, Rob. More

Toowoomba
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 May 2013

We stayed 2 nights on a flying visit to NQ. I had stayed previously some years ago so knew the area. We arrived late and had to wait some time for someone to come to the desk, despite staff being in the restaurant and seeing us there. The rooms were reasonable for the price we paid, and as we'd read... More

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Rydges T, General Manager at Rydges Southbank Townsville, responded to this review
5 May 2013

Thanks for your feedback. Air conditioning is one thing you must have working in Far North Queensland and I do apologise that yours wasn't. I can assure you that we wouldn't check anyone into a room with a non-functioning air con, the last thing we want is to 'bake' our guests! We'll also follow up on the alarm clock, with... More

Sydney
Top Contributor
98 reviews 98 reviews
31 hotel reviews
Reviews in 42 cities Reviews in 42 cities
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed 3 May 2013

I stayed here whilst on a business trip to Townsville. Fortunately it was only a short stay, one would not want to stay here any longer than necessary. If this is supposed to be an up-market hotel in Townsville it does not say much for the area. Townsville itself is not as attractive as Cairns yet is a larger more... More

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Rydges T, General Manager at Rydges Southbank Townsville, responded to this review
5 May 2013

Thanks for your feedback Phil. Considerable and ongoing refurbishment is continuing in the hotel, including the elevator which you mentioned. It is not broken down, it is being upgraded. In-room works were completed last August and bathrooms are currently in the pipeline. Its a pity you didn't find breakfast to you liking, we've been getting some great feedback. Our espresso... More

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Mackay, Australia
Top Contributor
55 reviews 55 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 1 May 2013

Booked a two bedroom apartment for two night so the family could spread out. I was shocked that the apartments (in the street behind the hotel) had the Rydges brand. They have not had any TLC since they were built. The furniture was old and smelt, the lamp shades and air conditioner broken and mould grew in the bathrooms. We... More

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See 4 more reviews by yorkygirlCentralQld for Townsville
Rydges T, General Manager at Rydges Southbank Townsville, responded to this review
5 May 2013

Reviews on Trip advisor are a great way for our team to gauge how we are performing and more importantly how are guests are enjoying their experience with us. There have been many changes in the apartments since your stay with us last November. I am confident that the standard of cleaning is well above filthy. I was unable to... More

perth
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 25 April 2013

Stayed here overnight with my family who were visiting from perth..booked because on wotif it was "fully renovated" the rooms appear to have had a fresh coat of paint and new carpet laid but not much else, the bathroom is untouched and undeniably 70's....the mould growing in the corner of my shower was a bit repulsive.check in wasn't bad the... More

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RMcGufficke, General Manager at Rydges Southbank Townsville, responded to this review
5 May 2013

Thanks for your feedback. As you may have read in prior responses, bathrooms are currently in the pipeline and we hope to commence work towards the end of this year. Along with paint and carpets, built-in robes, mini-bar, bedheads, lighting and upholstery was included in the bedroom refurbishment. We're glad that you enjoyed the buffet breakfast we have been receiving... More

 
 
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Additional Information about Rydges Southbank Townsville

Also Known As:
Rydges Southbank Hotel Townsville
Townsville Rydges Southbank Hotel
Address: 23 Palmer Street, Townsville, Queensland 4810, Australia
Region: Australia > Queensland > Townsville
Amenities:
Business Centre Fitness Centre Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotels in Townsville
Price Range: $
Hotel Class:4 star (4*)
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