due to flight cancellation, virgin put me up at this place, free accom, free taxi voucher and was meant to have a meal voucher. (due to it not being there on arrival,was told rudely "its not here, so you pay for meal") no," i will look into it for you,". well the meal turned out to be the best thing...
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Dear denice a
Thank you for providing valued feedback on your recent stay with us. I apologise that your experience was not favourable and will certainly be looking into the behaviours and actions of our staff as you have described.
We consider all feedback is important and it is concerning that our service, an area of vital importance and one...
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Had booked in at Adelaide Country Comfort which we've stayed in numerous times before. Upon arriving at reception told we'd be upgraded to the Grand Chifley. Room had two double beds, very clean but felt very 'closed in' mainly due to huge wall outside window, so would have preferred unit style room we had originally booked. Reception staff were very...
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Dear Barbjt59
Thankyou for choosing to stay with us and providing a review.
Generally we offer upgrades when a particular room has been placed Out Of Order due to a problem in the room which cannot be readily fixed and have no other rooms of that standard or within the complex available at the time of check-in. Upgrades are done...
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After a day out in the intense summer sun it was so nice to walk into the cool foyer with crisp and attentive service....they even ask you if there is anything more you would like to know about the hotel and surrounds (after they have given you a quick overview). and crisp foyer of this hotel.
This remains an old...
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Dear Jmkel
Thankyou for providing a review of your recent stay and I am pleased it was enoyable.
Your comments are most appreciated and have been shared with our valued team along with a general "well done" to all.
I am also pleased to report that a further upgrade of the premises is currently underway and encompasses all standard rooms...
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dues to flight issues we were fortunate to be put up courtesy of the airline in the grand chifley, the foyer is large and spacious, the checkin process was very simple, they serve meals in your room or at their restaurant, and can store your luggage for you. very friendly staff
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Dear KayKev08
Thankyou for providing a review of your recent stay which I am pleased you enjoyed.
Guest reviews are important to us and future guests and are regularly reviewed as we seek to continuously improve our services.
We look forward to welcoming you back when next you stay.
Kind Regards
Damian Gillings
Executive Assistant Manager
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Stayed here 3 nights. The room had recently been refurbished and it showed. It was extremely comfortable with an efficient air conditioner, essential in the heat wave in Jan 2012 - up to 42C on some days! The housekeeping was faultless, the rooms cleaned beautifully every morning. It was just South of city centre but a few minutes walk to...
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Dear AB095
Thankyou for choosing to stay at Grand Chifley Adelaide and writing a review. I am pleased you enjoyed your stay.
Your comments have been shared with our staff and they have also been commended for their assistance in regard to the airconditioning remote battery issue.
We look forward to welcoming you back when next you stay.
Kind Regards...
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We were very happy with our stayhere but were very surprised that there was no pool. We booked this holiday as a mystery hotel via lastminute.com.au . If we knew it did not have a pool we would not have booked here when we knew how hot it gets at this time of year. Other than that the level of...
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Dear Allenbrady
Thankyou for choosing to stay at Grand Chifley Adelaide and providing a review.
I am sorry to hear that our staff do not appear to have informed you of the options in relation to the pools in our property portfolio on South Terrace. There are two pools available for guests at any of our three adjoining properties -...
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Stayed here for just one night on the way to a flight. Was happy with our stay. Was cheap in comparison to other accommodation so was happy with what we got. Ordered room service which was tasty. Free parking which is always a plus. Would stay here again as a stop-over.
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Dear Sparklysuz
Thankyou for choosing to stay at Grand Chifley Adelaide and providing a review. I am pleased your stay was enjoyable.
We look forward to welcoming you back when next you stay.
Kind Regards
Damian Gillings
Executive Assistant Manager
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Average hotel with nothing exciting to say. Car parking is terrible and got double parked in and not enough spaces. Stayed in an executive room but wasn't worth the extra money.
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Dear Spyr0
Thankyou for staying at Grand Chifley Adelaide and providing a review.
We apologise that you were double parked in whilst staying with us as a result of the Gilles Street Primary School monthly market day. I have spoken with the organisers of this previously and again within the last week and advised that we are unhappy with their...
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We stayed at this hotel for two nights before flying to Cairns. Honestly, we were very unimpressed by the hotel. This hotel is advertised like a Porsche but turns out to be a very cheap Hyundai in reality. Why? Our room contained very old furniture and a terrible, dirty balcony. The balcony door was very loose and due to the...
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Dear Omundi
Thankyou for your review on your recent stay. I am sorry you did not enjoy the comfort of our hotel.
I have passed on your comments regarding cleanliness to our housekeeping team and will undertake further spot checks to ensure our standards are maintained.
Likewise the comments regarding television and balcony door have also been forwarded to our...
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Overall I would say that, for the price , this is not bad. It is now an old hotel but clearly attempts have been made to renovate and renew. It is certainly clean, with an outstanding shower and comfortable bed. Restaurant food was very good and staff service and attention was excellent. Also reasonably priced.
A few minor issues though...
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Dear Walleroobie
Your review and comments are greatly appreciated and I am pleased you enjoyed your stay.
I am sorry you had several unresolved issues whilst you stayed with us and have asked the relevant departments to ensure prompt and satisfactory resolution when issues such as these are bought to our attention.
A $10 million dollar refurbishment was completed in...
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