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Grand Hyatt Melbourne

5.0 of 5
123 Collins St., Melbourne, Victoria 3000, Australia (Melbourne CBD)
Hotel amenities
Grand Hyatt Melbourne
Ranked #21 of 195 hotels in Melbourne
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529 reviews from our community

Traveller rating
    271
    173
    60
    14
    11
See reviews for
Families
72
 
Couples
173
 
Solo
14
 
Business
158
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Mascot, Australia
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 21 May 2013 NEW

Staying at the Grand Hyatt Melbourne in February 2013 made my 22 wedding anniversary so special! The service was 5 star PLUS, from the time we got out of the car til the time we checked out we were treated like 5 star guests. The location is perfect, close to everything! Hotel Restaurant was excellent, fabulous food and service. I... More

Brisbane, Australia
1 review
4 of 5 stars Reviewed 20 May 2013 NEW

Have stayed GH Melbourne before and can say that we enjoyed our second visit. The buffet breakfast with unlimited tea & coffee is incomparable & the service staff are friendly & courteous. My only gripe was that we had an adjoining room & could hear the neighbours in the next room talking into the wee small hours & when we... More

Melbourne, Australia
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 20 May 2013 NEW

I stayed here for the two night eat stay play package on 10 & 11 May 2013.We had a King room on the 15th floor, with a King size bed, L shaped sofa, a dining table, a luxurious bathroom, and a glorious view to the north of Melbourne. Check in was fast and courteous, and we were instantly offered a... More

See 5 more reviews by Joandy8 for Melbourne
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 20 May 2013 NEW

Have stayed here many times and negative experiences are virtually non existent..... The rooms are very comfortable and the higher end rooms are spectacular.... The Grand Club if you have a chance, is the best we have experienced anywhere...... The service is excellent and the produce is fresh and plentiful..... The staff are friendly and professional which makes for a... More

GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review
22 May 2013

Dear Eddie P So glad to hear you and your family enjoyed your stay with us. Please do let us know via facebook if you plan to visit again so we can personally thank you for your comments. More

london
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

The Grand Hyatt has not let me down yet! After spending a week in Adelaide, i was here on business again and it was a welcoming and refreshing experience. Check in was very quick and easy. Room was slightly smaller than the usual standard GH size, but large enough. Large pull out TV and in HD, an L-Shaped sofa, complimentry... More

GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review
22 May 2013

Dear Sid_Kadri Thank you for your wonderful comments. We are thrilled to hear you have had a positive experience on your multiple stays with us. Our location is fantastic and really does allow you to have everything at your fingertips. We look forward to your next visit with us. Regards, Hyatt Team More

Melbourne, Victoria
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 19 May 2013 NEW

I stayed at the grand Hyatt Melbourne for two nights for my 18th birthday which was also mothers day weekend. The location is perfect in terms of shops close by, it is an easy and nice walk to south bank where we were had dinner both nights. The room and foyer is elegant which instantly relaxes you and makes you... More

GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review
22 May 2013

Dear DCB95 First of all happy 18th birthday, and thank you for choosing to celebrate your special day with us. We are thrilled you had an enjoyable stay with us and all of our facilities where to your liking. Everyone needs to be spoiled every now and again. We hope you visit again to celebrate your next big milestone. Hopefully... More

Shanghai
Top Contributor
90 reviews 90 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 18 May 2013 NEW

I have the fortune to travel all over Asia Pacific for work and pleasure. I have stayed at other Grand Hyatts as well as Intercontinentals, Shangri-Las, Le Meridiens, and Sofitels. Unfortunately, this one doesn't even come close. Here's why -- POSITIVES: The staff was super friendly and accommodating. The breakfast buffet, too, was excellent with the right balance of fresh... More

See 3 more reviews by DHWShanghai for Melbourne
Melbourne, Australia
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 18 May 2013 NEW

We had a standard room on the 28th floor which had the most marvelous view. The room was very clean and very well appointed even having a small couch which so many standard rooms don't have. The only draw back to our room was the plumbing from adjoining rooms could be herd draining away through the wall/ceiling, loud enough to... More

See 5 more reviews by newtr for Melbourne
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review
22 May 2013

Dear ewtr Thank you for your feedback and we agree that our high floors do have fabulous views. Ru-co bar is one of Melbourne’s finest kept secrets and we are glad you had the chance to discover it during your stay with us. We hope you enjoyed our romance package and you and your partner had a relaxing night away... More

Kingscliff, Australia
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 18 May 2013 NEW

I've stayed in this hotel on a couple of occasions over the years and it doesn't disappoint. Everything is up there according to the brand it represents. Rooms are great, location in the city great, bathrooms great, products great, breakfast to die for (from over-eating) etc. etc. This time we had a child in an extra bed and even with... More

GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review
22 May 2013

Dear bArch Thanks you for taking the time to comment on your recent hotel stay. We are really proud of our hotel, hospitality and are lucky to be in such a great location. However on reading your feedback, we are terribly sorry for the series of errors that occurred after your stay – marring your overall experience. We take full... More

Cairns, Australia
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW

We spent a couple of nights at the Grand Hyatt over a weekend and enjoyed it thoroughly. Comfortable bed and rooms (though the room was a little on the small side), very clean, with good service and friendly staff. The breakfasts are great, too!

See 8 more reviews by DarrenRu for Melbourne
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review
22 May 2013

Dear Jason V, Thank you for taking the time to comment on your recent experience, and whilst the hotel and breakfast lived up to expectations we’re disappointed to hear that your check-out experience was less than satisfactory. We have flagged this with our Rooms Director and hope this is resolved immediately. We will also look into how we can ensure... More

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Additional Information about Grand Hyatt Melbourne

Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Grand Hyatt Melbourne Hotel
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt
Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotels in Melbourne
#18 Luxury Hotels in Melbourne
#19 Family Hotels in Melbourne
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Come and discover a Melbourne icon. Stunning new guest rooms at Grand Hyatt Melbourne complete a journey of total transformation into the city’s centre of luxury. Grand Hyatt Melbourne hotel is located at the top end of prestigious Collins Street in the centre of CBD, the business, shopping, theatre and restaurant district. The hotel is also within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 548 rooms and suites and extensive meeting and event facilities. The recent transformation of the hotel has seen it completely revitalized with spectacular new upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as the addition of an exclusive retail environment and innovative events venue, the residence. Guest rooms feature a brand new design concept that enhances the hotel’s uninterrupted Melbourne city views. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe complimentary breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first class facilities, outstanding services and a range of flexible packages. For weddings our hotel offers a range of romantic rooms for your special day.Grand Hyatt Melbourne also offers all guests’ access to City Club Health & Fitness and exclusive spa treatments and massages at our Sanctuary Day Spa. ... more   less 
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Grand Hyatt Melbourne
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