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InterContinental Melbourne The Rialto

5.0 of 5
495 Collins St, Melbourne, Victoria 3000, Australia
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InterContinental Melbourne The Rialto
Ranked #9 of 195 hotels in Melbourne
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691 reviews from our community

Traveller rating
    423
    157
    76
    28
    7
See reviews for
Families
84
 
Couples
290
 
Solo
50
 
Business
183
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Hope Island, Australia
Top Contributor
82 reviews 82 reviews
61 hotel reviews
Reviews in 64 cities Reviews in 64 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 16 May 2013 NEW

This is a great hotel in a very good location. It is a comfortable walk to Victoria Markets, City Centre, Docklands, South Bank & MCG, Melbourne Tennis Centre. There are a good variety of eating places handy as well as what the hotel has to offer. Staff were excellent & rooms very spacious.

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InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this review
16 May 2013

Dear ozmuzziemoo, Thank you for sharing your kind review, I am so glad to hear you enjoyed your stay. I will be sure to pass your feedback onto the team and hope I have the opportunity to welcome you back again in the future. Kind regards, Sebastian Germershausen More

Sydney
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 15 May 2013 NEW

I recently stayed the intercontinental hotel melbourne for an overnight work trip, I usually stay at the Sofitel or Westin as they are in the more "happening' part of town but as they were booked i stay at the intercom and very happy i did. firstly, the work desk was the best i have used, facing into the room not... More

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See 3 more reviews by MattyG69 for Melbourne
InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this review
15 May 2013

Dear MattyG69, Thank you for taking the time to share your review, I am so pleased to hear you enjoyed your stay. I will be sure to share your feedback with the team, particularly regarding service in the bar and may I apologise for the wait you experienced. I hope I have the opportunity to welcome you back again in... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 13 May 2013 NEW

From the moment I came down the service was 5 star ! from the concierge to the butler ,the rooms are in spotless conditions , and the breakfast is to die for .loved the old building great renovations since last time I came ! I've been to many Melbourne hotel but this hotel seriously did not hesitate to please us... More

Was this review helpful? Yes
InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this review
14 May 2013

Dear foofoo78, Thank you for sharing your kind review, I am glad to hear you enjoyed your stay and look forward to welcoming you back again in the future. Kind regards, Sebastian Germershausen More

Victoria
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 13 May 2013 NEW

Stayed here for the first time on a recent business trip. Was really surprised by the sheer size of the rooms they are huge (probably the biggest room that wasn't a suite I've seen) and the very high ceilings. Has been renovated recently I'd guess as the rooms were well fitted out and furnished in a contemporary style. Service is... More

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InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this review
13 May 2013

Dear DrPopper, Thank you for sharing your review, I am so glad to hear you enjoyed your stay. I will look into your feedback regarding service as this is of the highest importance to us and in the mean time I hope I have the opportunity to welcome you back again. Kind regards, Sebastian Germershausen More

Brisbane, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 12 May 2013 NEW

I have stayed with the Intercon Rialto enough times to become a Platinum Ambassador member (which probably tells a lot) - the service I have received from this Hotel has been truly excellent and I feel it is one of the few places I go where they try and give me a lot of additional vlaue for being loyal to... More

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InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this review
13 May 2013

Dear Snowoakley, Thank you for your kind review, I am so glad you enjoyed your stay. Thank you for your continued loyalty to the hotel and I look forward to welcoming you back when next you stay. Kind regards, Sebastian Germershausen More

Adelaide
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 12 May 2013

Have stayed a couple of times now for business trips, very nice hotel, service is good and it is nice and quiet. Great breakfast. The rooms are very big and have all the amenities you need. The staff are very attentive and service in the restaurant and in the bars is very good. The airconditioning was a little warm and... More

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See 7 more reviews by AdelaideSC021 for Melbourne
InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this review
13 May 2013

Dear AdelaideSC021, Thank you for taking the time to share your review, I am so glad to hear you enjoyed your stay. I will be sure to pass your feedback onto the team and hope I have the opportunity to welcome you back again in the future. Kind regards, Sebastian Germershausen More

Surfers Paradise, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 11 May 2013

My husband had a business meeting and I tagged along for an overnight stay. We were made to feel very welcome by the reception staff. The hotel is in a great location for everything. We had a little issue with the A/C overnight, however it was well handled by the night staff and the morning staff followed up. The staff... More

Was this review helpful? Yes
InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this review
13 May 2013

Dear Jilli Bean O, Thank you for sharing your review, I am glad to hear you enjoyed your stay. I hope I have the opportunity to welcome you and your husband back again in the future. Kind regards, Sebastian Germershausen More

Geelong, Australia
Top Contributor
109 reviews 109 reviews
18 hotel reviews
Reviews in 29 cities Reviews in 29 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 10 May 2013

Spent a night here. Great location, close to shops, transport and restaurants. Staff were great, rooms nice and quiet. I was just a little disappointed that I did have a bath in the room. For the price you pay, I think it should be a given. That said lovely rooms and would stay again.

Was this review helpful? Yes
See 23 more reviews by Kazm76 for Melbourne
InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this review
13 May 2013

Dear Kazm76, Thank you for sharing your review. As you would have noticed during your stay the hotel is an old heritage building which unfortunately does not allow for bath tubs in every room. I hope you enjoyed the unique aspects of the property however and I look forward to welcoming you back again in the future. Kind regards, Sebastian... More

Miami Beach, Florida
Senior Contributor
43 reviews 43 reviews
36 hotel reviews
Reviews in 31 cities Reviews in 31 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 9 May 2013

Stayed 3 nights using Priority Club points. So, had a tiny but adequate, Japanese-style room. Was allowed to join the Club Lounge for a reasonable fee and was happy that we did so for complimentary breakfast and Happy Hour.. Had a decent size swimming pool for a city hotel and a so-so gym. Interesting adaptive reuse of two historic buildings... More

Was this review helpful? Yes
InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this review
13 May 2013

Dear TuanBesar69, Thank you for taking the time to share your review. I am glad to hear you enjoyed your stay and hope I have the opportunity to welcome you back again soon. Kind regards, Sebastian Germershausen More

Melbourne, Victoria
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 8 May 2013

This really isn't one of the top hotels in Melbourne. The porters, check-in (on this occasion) and some of the restaurant staff do a good job but overall there's an inconsistency in service and vibe about the place that made me feel less than comfortable. This time here (my third) I booked a twin room because last time (unreviewed) I... More

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See 9 more reviews by 12345678966 for Melbourne
InterContinenta... M, Director of Rooms at InterContinental Melbourne The Rialto, responded to this review
10 May 2013

Dear 12345678966, Thank you for taking the time to share your review. I am sorry to hear you were disappointed with your experience and would very much like the opportunity to speak to you about this further. I have sent you my personal contact details via private message and invite you to contact me to discuss your experience. Kind regards,... More

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Additional Information about InterContinental Melbourne The Rialto

Also Known As:
Intercontinental Melbourne The Rialto Hotel Melbourne
Intercontinental Melbourne The Rialto Hotel
Intercontinental Melbourne
Address: 495 Collins St, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotels in Melbourne
#9 Luxury Hotels in Melbourne
#11 Romantic Hotels in Melbourne
#13 Business Hotels in Melbourne
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Celebrated as one of the world’s hottest and best new hotels by both Conde Nast Traveler and Wallpaper* magazines, InterContinental Melbourne The Rialto is a fascinating example of the city’s fusion of old and new. InterContinental Melbourne The Rialto represents the resurrection of one of the city’s last remaining examples of 19th Century Victorian Gothic architecture into a timeless and inspiring luxury hotel. Its city centre location on Collins Street is at the heart of the laneways, attractions and experiences that give Melbourne its international appeal. Behind the Gothic façade is a sleek yet intimate hotel that is home to two very different bars – the Bluestone Wine Lounge and the Market Lane Bar – and a variety of dining establishments, including Alluvial Restaurant and Guy Grossi’s exciting new venture, Merchant. InterContinental Melbourne The Rialto has also teamed up with Shannon Bennett, providing valet parking for his new Vue de monde restaurant on the 55th floor of the adjacent Rialto building. InterContinental Melbourne The Rialto’s warmth and exceptional service belies its size, with more than 250 guest rooms across two soaring wings, including a stunning collection of suites as well as the exclusive Club InterContinental lounge and facilities for premium guests. The hotel’s rooftop is also a destination itself, home to the kitchen’s own market garden and beehives, the Scandinavian-inspired swimming pool and the glass-encased fitness centre overlooking the Melbourne cityscape. Also available is the luxurious candle-lit East Day Spa offering east-meets-west treatments and therapies. Before guests arrive, they can take advantage of the concierges’ passion and Insider knowledge of the city. Chief Concierge, James Ridenour and his team are the key to authentic experiences of the real Melbourne and everything the city has to offer. ... more   less 
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