This place is not falling apart, but standards are slipping. Our room had a broken toilet seat, a faulty lamp and an ironing board that no longer functioned. To paraphrase Oscar Wilde, to find one fault is a misfortune, to find two looks like carelessness, to find three (in an allegedly upmarket hotel) looks like rank bad management of housekeeping.
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For us it was really well placed for events (we were attending a concert), shopping and the city restraunts. Although slightly further afield we had no issues also walking to the markets, and up and down Lygon St for great food. With all this at our fnger tips we didn't really use the restraunt within the hotel but did utilise...
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When we arrived in Melbourne we had considered using the hotels’ own transfer service from the airport but this was priced at $85 to collect us and $95 to take us back. We had been told that a taxi fare would be about $55 and the journey would take approximately 30 minutes. There was also a Hotel Shuttle service and...
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Dear Tedmo
Location, location, location! You have offered some really great observations about the fantastic location of Stamford Plaza Melbourne and the ease of access to the city’s attractions and amenities. I’m glad you had a great stay in Melbourne!
If you are ever back in Melbourne we would be delighted to accommodate you again.
All the best
Karl Unterfrauner...
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Stayed a weekend in an exec suite. Very well appointed suite with spa and multiple flatscreens, room was very well appointed and very clean. High quality linen used and the service within the hotel was excellengt. The hotel was very quiet with virtually no outside noise. Good location walking distance to execellent shopping and dining quarters. Highly recommended.
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Dear Peter H
You are very complimentary of our hotel. The location is great isn’t it?! We are extremely proud of the service we provide our guests so it means a lot that you have taken the time to reflect on your experience and offer your feedback.
We hope to see you back at Stamford Plaza Melbourne very soon!
Kind...
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we stayed at the stamford plaza a few years ago and it was excellent then. We have just stayed this weekend to go to a concert. Service was excellent and the room was very clean. The beds are very comfortable and there is plenty of room in your room to spread out. The wine bar downstairs was lovely and staff...
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Dear gina b
It’s always positive to hear that our guest’s experience doesn’t change from one visit to the next. We are delighted that you enjoyed all aspects of your stay with us, from our facilities to our service.
We look forward to welcoming you back again in the future.
Kind Regards
Karl Unterfrauner
General Manager
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Stayed after Christmas 2011 & during New Year 2012 with teenage daughter & her school friend.
We booked a Twin Bed + roll-away bed room for 3 @ this Hotel through Wotif.com during the New Year period of 2011 for a total of 6 nights. The price was exceptionally good and that is another reason I chose this Hotel.
Surprisingly...
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Dear Pifkie
I’ve alerted your kind comments to Prue and the front office staff. They really do a wonderful job don’t they?! We always aim to provide our guests with the sort of service that will make them feel special and well cared for when away from home…especially when they are unwell, poor you! Although, it’s obvious that you still...
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We stayed a week over Christmas at this hotel. The first room we stayed in the first couple nights faced the other hotel tower making it very dark and late at night the smokers at the hotel bar would congregate between to two towers waking us up as the noise level rose. Finally Christmas night I called and asked to...
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Dear ShirleyD49
Christmas is a festive time so there were probably are larger than normal volume of people in the outdoor café we have linking our suite towers. I’m really happy that you felt you could ask to be moved and that you got such a positive reaction from the front desk staff in accommodating your request. Pity about your...
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Hello. Just returned Melbourne and had a 4 night stay at the Stamford Plaza via a mystery hotel booking of a 5 star property on the www.wotif.co.nz site. Stay was from February 2nd 2012 to the 6th Feb.
Compared to other hotels We have stayed at around the world this is not a 5 star property as other guests have...
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Dear NZ2
We are officially rated as a 5 star hotel and that is what we are, but I recognize that some of our common area features are a little tired and outdated, hence the proposed common area refurbishments that we are in the final stages of planning for…including a brand new (and much larger) guest gymnasium. I hope you...
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I booked a mystery hotel on Wotif.com but because of the room types being all 'one-bedroom suites' I already knew before completing the booking that the hotel was the Stamford Plaza Melbourne. So I scored a rate of $160 per night on the weekend. I recommend booking this way as you'll save a good $50-$70 per night from the higher...
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Dear dionmarketing
It’s great to get such thorough feedback! Your compliments are of course very welcome and your points to note are duly noted. Unfortunately, the windows not opening is not something we will be able to change, but as you know there are such wonderful things to see and do around Melbourne so spending time exploring the city and...
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We stayed for 5 nights with our baby in a studio room. Unfortunately the microwave was too small to fit my steriliser. The kitchen also did not have a cook-top. However the staff were wonderful and just took it down to their kitchen and microwaved it for us. Every time they saw me out with the pram, someone came to...
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Dear SKSydney
We get lots of comments like yours regarding the great location of the hotel, and of course we totally agree! The access to Melbourne’s CBD and all it offers is second to none. Great food, great shopping and great attractions. I hope you enjoyed it all! Yes our microwaves are compact and I can see you would have...
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