The family stayed for two nights and had a great stay for a reasonable price, the staff were friendly and helpful and went over and above the role we expected of them to ensure we had an enjoyable visit, would recommend More

Similar to other comments, this place was a mess and everyone recognised that to be the case. the staff were very obliging with our various requests for a working TV, towels, drinking glasses, etc. A great location and good feel about the place but the rooms and common areas need a major overhaul which had started but looks like they... More

We stayed here for two nights in Oct 2011. Quest took over from Somerset for our second night (which was a complete surprise to us). I certainly hope Quest do a much better job than Somerset did. To sum up; The mattress on the DOUBLE bed was one of the worst i've ever slept on. I could feel a sharp... More

Things got off to a good start when I received a free upgrade to a 1-bedroom apartment, but disapppointment quickly set in. The door to my room had patches of paint missing, hinting at what I would find inside: water damaged cornices, large cracks in the bedroom walls, peeling paint, broken and mismatched furniture. Wandered in a bit further and... More

I stayed in my first room and the noise of the fridge was so loud i had to unplug it. the coffee cup was cracked right through so when i made a coffee it ran all over the bench, the walls are paper thin and a number of noisy guests made relaxing impossible. I requested and was moved to anther... More

The room was very small and difficult to fit a ports or in, despite having checked with the hotel before we booked that there was enough room. There was no lift to the ground floor, which made it difficult to transport all the luggage and baby paraphernalia that we had to and from our room. There were some minor annoyances,... More

My tittle said it all. Dirty mouldy shower, broken shower door, tiny, tiny room. How they could advertise these rooms as deluxe amazes me. Don't stay there, $205 for one night in a dump. More

This is a heritage buiding and very beautiful, unfortunately though all the rooms face in on a courtyard so you are able to hear everyone coming back at all hours of the night. The customer service was exemplary - all very professional and courteous and helpful. The rooms however need a big refurbsih. the first room I was in badly... More

after selecting a mystery hotel off wotif.com and then getting the name and address looking it up and the bad reviews we started panicking of "what had we done?"but after arriving and checking in we have found that even though it is old (it is heritage listed) it was very cosy, clean, staff were excellent, a great big thank you... More