The initial service was pleasant although we had to wait quite a period to be check in as there was only one team member and he was busy with other hotel guests.
The 'full buffet breakfast' was ok, the food wasn't too warm and there was not lot of it, guests had to wait or miss out because it was...
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Dear Accor Traveller
Many thanks for taking time to provide valuable feedback on your recent stay at the hotel.
Located in the heart of the central business district of Melbourne, close to Etihad Stadium, shopping and the Convention centre, views from the hotel rooms are limited by the surrounding buildings.
We will certainly investigate and action your comments regarding breakfast...
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Walking distance from Skybus stop (great for airport transfer), however, the room/property just 'feels' very cramped. Having stayed in a few Melbourne CBD hotels this is a standard issue, but something feels a little better about others I have stayed for a similar price.
I always look forward to a property that has a gym listed in its facilities. However...
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I stayed here recently as it was booked for me by a company whose office is located nearby. What can i say? NEVER again. I have actually complained to the company who booked me in there to ensure they are aware not to book any other staff to stay at this hotel. The air-conditioner didn't work, it was almost impossible...
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Dear Lamian
It was so disappointing to read your review! We pride ourselves on the cleanliness of our hotel and our staff who do such a great job. Bed bugs are unacceptable and we will have to investigate your claim as we’ve had no other complaints from guests that would even suggest the likelihood of bed bugs.
Our friendly team...
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Hi,
Just stay in this property recently and wish to return. We have enjoyed the stay very much.
Check on room rate for 07th Feb A$119 and 08th Feb A$169. (2 nights)
We can accept 07th A$119 but cannot accept 08th A$169, especially, we have to leave very early next morning 09th at 3.30am to catch our flight.
We wish...
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Thank you for your feedback.
The accorhotels website is the best place to get rates and availability for room types.
We are unable to discuss via this forum booking needs.
Please feel free to call the hotel directly 03 03 9672 0000 to discuss what room types are available over the period you are requiring accommodation.
This way we will...
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Impressed for the price paid. In the CBD, though not too central, it was right near the Southern Cross station and therefore easy to get places with a few extra connections. A little quiet to walk around at night though. Great clean rooms. Adequate space. Would stay there again.
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I was recommended this hotel by a friend that lives in Melbourne and we were not dissapointed at all. The short walk from the bus station was perfect and the staff at the front desk were so polite and friendly it would have to be one of the best receptions that I have ever expeirenced. The room itself was ideal...
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Many thanks for your time in providing valuable feedback, great to hear that you enjoyed you time at the hotel. An more so thanks to your friends for recommending us we appreciate that sort of word of mouth.
Internet pricing has been a challenge for us over the journey. The public kiosk which you mentioned is the only option whereby...
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