We have stayed here many times within a few years, and totally love the location. We see degradation of the property as the years pass, and it is recommended that the apartment go through a renovation to keep up with times. Service: The reception closes after 7pm on most days, but provides excellent service when they are in office. The... More

I really wish I had read Tripadvisor before I stayed here. The room was terrible! There were stains on the carpet, stains on the couch, thick mould behind the sink and shower, and a big build up of dust in the bathroom. Even the toilet was filthy! I passed my feedback on to guest relations, who assured me that their... More

We stayed in Melbourne for 4 nights (with 3 kids). First we stayed in Somerset on Elizabeth, but after 2 (false) fire alarms we transferred to Somerset on Gordon Heights. Location is great with Great asian restaurants around the corner and trams are at the doorstep. The place however looks old fashioned and furniture was dirty. The bad experience came... More

Have just returned from a short (4 night) stay in Melbourne with my husband and two kids. The location of Somerset Gordon Heights is fantastic - Chinatown on your doorstep, short walk for Christmas shopping at Myer and David Jones, tram stop just around the corner - but that's about the best thing it has going for it. We stayed... More

They say first impressions count, and mine are that this place is very tired, in need of a major refurbishment and is a poor reflection on the Somerset Group. I have stayed at difference Somerset properties aroud the world, including the UK, Australia and Vietnam and my experience with them has always been very good - so I had no... More

We booked a 1 bedroom apartment for 5 nights. It was spacious, clean and the bedroom was huge with space for a roll away bed too. There's a sofa bed in the lounge room too. Location is good and quiet. Staff at the nearby Somerset Gordon Place where you check in, were nice and friendly too. Will stay again in... More

I was very disappointed with the cleanliness of the bathroom after viewing all the pictures of the accomadation.There was thick black mould behind the bathroom sink,multiple marks on the bathroom walls and thick dust all around the bathroom.The whole place looks tired and old and dirty.Reception were helpful but it took someone coming to the room 2 days after i... More

So my husband booked this place before checking TA reviews. Good points - Frontline staff on desk are terrific, polite, friendly and helpful. Location is great. Bad points - Place is shabby, dirty and falling to bits. When we arrived we rejected 5 rooms till we were offered one which I negotiated to pay an extra $20 per night for.... More

Look, in essence, the (clichéd) maxim applies: you really do get what you pay for. For a (very) short term stay with a couple of friends in a handy location for a reasonable price (~$270 per night for a 2 bedroom apartment), this place fitted the bill. Not so pleasant was guessing the varieties of exotic mould in the grouting... More