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All 194 Melbourne hotels »

Crown Promenade Hotel

4.5 of 5
8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Hotel amenities
Ranked #22 of 194 hotels in Melbourne
4.0 of 5 stars 316 Reviews
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316 reviews from our community

What travellers say about this hotel
  • Room service(10)
  • Very comfortable(9)
  • Good size(5)
  • Great view(4)
  • Swimming pool(4)
  • Ceiling window(4)
  • First impressions(4)
  • Casino complex(3)
  • Quite expensive(3)
Traveller rating
    160
    114
    28
    4
    10
Only show reviews for Family (38) | Couples (120) | Business (91)
Date Rating
Simon H
Caloundra, Australia
Senior Reviewer
7 reviews
2 helpful votes
4 of 5 stars Reviewed 16 February 2012 NEW

Good hotel, what you would expect from a Crown run off. Location is perfect apart from the casino in your face 24/7. Everything you want from a short trip to Melbourne, easy walk to everything, shopping, sports centres, best restaurants in Oz without doubt, the options are plentiful everywhere you go. Service at hotel is excellent and rooms are comfortable... More

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Trekinalong
Ventnor City, New Jersey
Senior Contributor
24 reviews
13 helpful votes
5 of 5 stars Reviewed 16 February 2012 NEW

The entrance /lobby is stunning...the decor is very contemporary, open and spacious. The lobby is done in shades of grey, black and white with accents of red,....has large comfy seating areas with a massive modern sculpture. It's warm and inviting. Reception staff/ Reservation: The line to check in was a bit long but the staff worked fast and it moved... More

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silver_aquarian52
Coolangatta, Australia
Contributor
11 reviews
19 helpful votes
4 of 5 stars Reviewed 13 February 2012 NEW
1
person found this review helpful

Paid for 3 Studio corner suites to ensure fabulous Melb CBD views. Asked at the time of booking for rooms with guaranteed views as was 'a special occasion' Booked well in advance and got the rooms at discount...was this a good move?? Two were on floors 11 and 12 with good broad views BUT the third on 5th floor =... More

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Greg Moore, General Manager at Crown Promenade Hotel, responded to this review
15 February 2012

Thanks for taking the time to review your recent stay at the Promenade Hotel. Whilst we were happy to read you enjoyed your stay with us, we were disappointed we couldn't fulfil your room request in regards to allocating a high floor. We try to ensure all our guests requests are met however unfortunately due to availability this is not... More

princessivai
Melbourne, Australia
Senior Reviewer
8 reviews
1 helpful vote
3 of 5 stars Reviewed 11 February 2012 NEW

Stayed here over 5 times and its the same thing over... Nice rooms and arrogant staff... Room service and house keeping staff are fab... food is pretty good... All the receptionists always act like they own the Hotel... So arrogant and unhelpful... More

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Greg Moore, General Manager at Crown Promenade Hotel, responded to this review
15 February 2012

Thanks for taking the time to review our Hotel. We were pleased to read about your positive feedback in regards to the Housekeeping and Room Service staff which we will pass on. However we were disappointed to hear about your experience with our Front Desk staff as this is not the experience we wish to create for our guests, please... More

Lynda S
Melbourne, Australia
Senior Contributor
37 reviews
15 helpful votes
5 of 5 stars Reviewed 11 February 2012 NEW

This is a great hotel. I stay here every year in June for the Challenge Diamonds Ball which is held at Crown. Check in is always fast, efficient and friendly. Four girlfriends stay in a room with two double beds. Rooms are always clean and very comfortable. Beds are really comfortable but after our night out not sure it would... More

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polly66Hertfordshire
hertfordshire
Contributor
20 reviews
2 helpful votes
5 of 5 stars Reviewed 9 February 2012

Stayed here for three nights in January 2012. On arrival we were asked if we wished to upgrade to a corner room. WOW it was fabulous, amazing views over the Yarra river and Southbank. Very luxurious room and ensuite, staff in reception very helpful and friendly and the indoor pool was great with outside space for a spot of sunbathing.... More

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STEVE2007290
Geelong, Australia
Reviewer
3 reviews
1 helpful vote
4 of 5 stars Reviewed 8 February 2012

Stayed one night in the king bed suite. Rooms are very spacious including double shower. Great views from the rooms (20th floor) and even from the pool. Very quiet at night even though it is in the middle of the crown area. Easy access to the casino and short stroll to southgate. I loved the pool, nicely heated, includes a... More

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auntymarl
Yamba
Senior Reviewer
6 reviews
1 helpful vote
5 of 5 stars Reviewed 8 February 2012

This was my second visit to Crown Promenade, the rooms are a delight, the King size beds with luxury linen and feather pillows made bedtime attractive. The views were amazing from my room, TV had free Foxtel. The Crown Casino was my favourite place for meals, such a choice of Restaurants, easy and safe access via a well lit enclosed... More

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ow_randwick
Sydney, Australia
2 reviews
1 helpful vote
2 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

Stayed one night in Crown Promenade Hotel during the Tennis Open - Xmas gift paid by our son. We were not impressed with a front desk staff/manager. He was up-selling an upgrade to a corner room by over charging us $60. Because when we checked out on Sunday, we overheard that the cost was $40 only. Both my husband &... More

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Greg Moore, General Manager at Crown Promenade Hotel, responded to this review
6 February 2012

Thanks for taking the time to write about your recent stay at Crown Promenade Hotel. Please accept our apologies for the service shortfalls you encountered. We will be discussing the points you raised with our staff. Our tea and coffee facilities are complimentary and we endeavour to convey this to all our guests on arrival. Once again, thanks for your... More

weta90
Christchurch, New Zealand
2 reviews
1 helpful vote
5 of 5 stars Reviewed 31 January 2012

My wife and I stayed for 8 nights at the Crown Promenade during the Australian Open tennis. We left early each day for the tennis and arrived back to find our rooms always immaculately made up. Our first day we were welcomed at the door and our cases taken up to tour rooms. When the room was ready they said... More

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Crown Promenade Hotel Also Known As

  • Crown Promenade Melbourne
  • Hotel Crown Promenade
Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia

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Crown Promenade Hotel
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