The entrance /lobby is stunning...the decor is very contemporary, open and spacious. The lobby is done in shades of grey, black and white with accents of red,....has large comfy seating areas with a massive modern sculpture. It's warm and inviting. Reception staff/ Reservation: The line to check in was a bit long but the staff worked fast and it moved... More

Paid for 3 Studio corner suites to ensure fabulous Melb CBD views. Asked at the time of booking for rooms with guaranteed views as was 'a special occasion' Booked well in advance and got the rooms at discount...was this a good move?? Two were on floors 11 and 12 with good broad views BUT the third on 5th floor =... More

Stayed here over 5 times and its the same thing over... Nice rooms and arrogant staff... Room service and house keeping staff are fab... food is pretty good... All the receptionists always act like they own the Hotel... So arrogant and unhelpful... More

This is a great hotel. I stay here every year in June for the Challenge Diamonds Ball which is held at Crown. Check in is always fast, efficient and friendly. Four girlfriends stay in a room with two double beds. Rooms are always clean and very comfortable. Beds are really comfortable but after our night out not sure it would... More

Stayed here for three nights in January 2012. On arrival we were asked if we wished to upgrade to a corner room. WOW it was fabulous, amazing views over the Yarra river and Southbank. Very luxurious room and ensuite, staff in reception very helpful and friendly and the indoor pool was great with outside space for a spot of sunbathing.... More

Stayed one night in the king bed suite. Rooms are very spacious including double shower. Great views from the rooms (20th floor) and even from the pool. Very quiet at night even though it is in the middle of the crown area. Easy access to the casino and short stroll to southgate. I loved the pool, nicely heated, includes a... More

This was my second visit to Crown Promenade, the rooms are a delight, the King size beds with luxury linen and feather pillows made bedtime attractive. The views were amazing from my room, TV had free Foxtel. The Crown Casino was my favourite place for meals, such a choice of Restaurants, easy and safe access via a well lit enclosed... More

Stayed one night in Crown Promenade Hotel during the Tennis Open - Xmas gift paid by our son. We were not impressed with a front desk staff/manager. He was up-selling an upgrade to a corner room by over charging us $60. Because when we checked out on Sunday, we overheard that the cost was $40 only. Both my husband &... More

My wife and I stayed for 8 nights at the Crown Promenade during the Australian Open tennis. We left early each day for the tennis and arrived back to find our rooms always immaculately made up. Our first day we were welcomed at the door and our cases taken up to tour rooms. When the room was ready they said... More