I stayed here for two weeks while attending the Australian Open tennis tournament. In the past I've stayed at the business oriented chain hotels (Marriott, Park Hyatt) but didn't like having to eat out for every meal. After a recommendation from friends that had stayed at the Oaks-on-Lonsdale, I chose a 1 bedroom suite for this trip and was very...
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Many thanks for your review of Oaks on Lonsdale. We are very happy to hear you enjoyed your stay during the Australian Open and thank you for your positive comments.
Oaks Hotels & Resorts looks forward to welcoming you again soon!
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We stayed for business and the lack of a mini bar or milk was a bit annoying and there is no cafe etc on site. Luckily - this is Melbourne so there were plenty around.
The door in the second bedroom couldn't open more than halfway because there was a massive king bed in there. Think it would have been...
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Many thanks for your review of Oaks on Lonsdale. We are disappointed that on this occasion, our hotel did not suit your requirements. We do thank you for your recommendation to families however.
We do hope that you choose to stay at an Oaks Hotels & Resorts property again in the future.
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We were a party of 4 couples sharing 2x2 bedroom apartments for 4 nights. This was a Australian Open weekend where every joint in the city is fully booked. We arrived first so I asked at reception if we could possibly have the 2 rooms on the same floor. Thanks to the two ladies on the reception who spent 10...
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Many thanks for your detailed review of Oaks on Lonsdale. It’s wonderful to read of the friendly customer service you received, as it is an element of our hotels that we take pride in.
We are happy to read that you and your party enjoyed your stay during the Australian Open. We do apologise that you were disappointed with one...
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I booked for my husband and his friends (directly with Oaks) after ensuring 4 single beds were available in the 2 bedroom apartments at Lonsdale. The day before check in, the manager, Victor Kondarios emailed him to say they were moving them to Market St. He promptly rang back to ensure there were 4 single beds and was assured that...
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We are very disappointed to read of your recent experience with Oaks Hotels & Resorts. Please accept our sincere apologies.
We would like to discuss this further with you. Please contact our Customer Feedback Representative on customerservice@theoaksgroup.com.au at your convenience.
Oaks Hotels & Resorts hopes to have the chance to welcome you again.
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Having stayed in the Oak chain before, I've booked studio room, (which from previous experience was a spacious, airy bedroom/seating room/kitchen) only to find out that a studio at 'Oaks on Lonsdale' means a tiny, cramped room...(on 25th floor) we have asked to be upgraded (extra fee) to a one bedroom apartment (on 20rd floor), which was just wonderful!
The...
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Many thanks for your review of Oaks on Lonsdale. We are happy to have comfortably accommodated you and pleased to read that you enjoyed the one bedroom apartment.
Your comments have been passed onto the Hotel Manager. We look forwarded to welcoming you again soon.
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Stayed in a studio room on a high floor. Good points, Friendly staff, clean, king bed and quite room. Negatives, very small for service apartment and no chair, table or sofa to sit on. There was no full length mirror and minimal crockery/ utensils in the kitchenette ( no bottle opener).
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Thank you for taking the time to share feedback on your recent stay at Oaks on Lonsdale. We are disappointed to read that some elements of your stay did not meet your expectations, however, we hope that this did not affect your overall opinion of Oaks Hotels & Resorts.
We do hope to welcome you again in the future.
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My family recently stayed in a two bedroom apartment in Oaks on Lonsdale in Melbourne. It wasn't as central as we hoped and we had to walk several blocks to get to the heart of the city. We paid approx $445 per night and expected great things. Although the apartment was spacious and clean we were disappointed not to have...
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Thank you for your review of Oaks on Lonsdale. Please accept our apologies that your time with us did not meet your expectations. As a team we always endeavour to provide quality accommodation that exceeds guest expectations, and it is disappointing to read that we did not achieve this during your stay.
We do hope you will stay with Oaks...
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Pluses: We stayed 6 nights with a baby & apartment met all our needs. The car park was a must to lug the baby gear in & out for $20 a day Unlimited exits. The views are great, the kitchen had Everything we needed. The rooms were very sound proof which I loved. Minuses: The bath is very shallow &...
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We appreciate your review of Oaks on Lonsdale. We are happy to hear that you enjoyed your stay with us, and look forward to seeing you and your family again soon.
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We stayed in the Oaks on Felix in Brisbane. We loved it that much we stayed at the Oaks on Lonsdale in Melbourne. Really nice staff. 1 bedroom apartments are brilliant. Fully equipped kitchen, dining area, living room, bathroom and king size bedroom. Everything is separate which was great rather than everything being crammed into one room. Fantastic value for...
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Thank you very much for your positive feedback on Oaks on Lonsdale. We are very pleased to hear that you are a repeat customer and enjoyed your stay on both occasions.
Your kind comments have been passed on to the team, which will be very well received. We look forward to welcoming you back again soon!
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We booked through a wotif
deal for 3 nights. Had noted in the wotif form as well as rung in earlier saying that we would require an early check in. Upon arrival from the airport at 8am we were told that our room would be ready at 12noon. When we got back we were told without apology that it would...
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