I stayed here during the New Years Eve weekend for my family Reunion. Hired out one of the function rooms for our New Years Eve ball and it was amazing!! Food was top class, tasty and plentiful. Service was attentive and provided all you needed within a reasonable timeframe (eg. drinks, food etc) so I'd recommend holding your work functions...
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Hi Enelenz,
We are so glad to hear that you and your family enjoyed your New Year's Eve family reunion event that took place here at our hotel! We certainly enjoyed your family bringing more life to our hotel with your celebrations adding to the fantastic atmosphere here over New Year's Eve as well.
We are very pleased that you...
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Hotel in good location, nice helpful staff however room and particularly bathrooms very tired and dated - in need of urgent refurbishment.
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Hi quicksteptodance,
Thank you for your valued feedback.
You will be pleased to note that we are currently in the process of scheduling more refurbishments to our hotel.
We are very happy that you enjoyed our hotel's location and that our staff were able to enhance your stay with their excellent customer service.
We look forward to welcoming you back...
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Close location to ferry terminal but room was dated and really quite expensive for what it was. Breakfast was ok and no issues with valet parking. Staff were pleasant enough but I felt we were just a number. Would stay at an airport hotel next time at a third of the price. Sudima hotel was good value. No tourist information...
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Hi Brisbane15,
Thank you for taking the time to give us your feedback on your most recent stay with us.
We're very glad that you enjoyed our hotel's convenient location in Auckland central and that you were able to get around town with ease with the help of our Concierge.
We appreciate your comments regarding staff knowledge of current Auckland...
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This is clearly a 5 star hotel in a great location, close to the wharf in Auckland Center. The front desk staff was outstandingly helpful. The room was great and had one of my favorites, a button to push for "Do Not disturb" rather than a hang tag. There is complimentary internet in the business center and if you are...
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Hi Philpoo,
We are very happy that you and your family enjoyed your stay at our hotel so much!
We're glad that you were able to make full use of our room facilities, especially the "Do Not Disturb" button that many of our guests also find so convenient, and we are thrilled that our team were able to help enhance...
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We had the pleasure of staying at the Stamford Plaza for two nights and were upgraded to as suite for minial extra cost. All the staff very friendly and courteous. Room was just perfect and the bar service, breakfast restaurant and in room dining were all faultess. The location is just perfect for going anywhere. Well receommended.
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Hi jan_evans,
Thank you for your fantastic review of your most recent stay with us.
It certainly is helpful advice for you to mention that we are more than willing to offer accommodation upgrades at the time of arrival if we have the rooms available to sell on the stay dates that you require - we hope that many more...
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My wife and I stayed here for two days to decompress before setting off for our whirlwind tour of New Zealand. We booked the hotel sight unseen, and were very pleasantly surprised by how nice of an experience it turned out to be (especially for the price).
First, the hotel is conveniently located smack in the center of downtown Auckland...
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Hi cheekymonkeyNYC,
We are very glad that you and your wife had such a pleasant experience at our hotel to start off your fantastic journey in our country.
It is very encouraging to hear that you both had such a comfortable stay with us and that our team were able to provide you with all the information that you required...
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We stayed in the hotel over the weekend recently, Friday and Saturday nights. It was OK, but overall not great.
In our first room on the Friday night the shower didn't work (it was either extremely hot or cold). When an engineer came up to check, he said there was nothing he could do. We tried to ring down to...
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Hi Caleamon,
Thank you for taking the time to give us such detailed feedback on your recent stay with us.
We are disappointed that your experience with us was not more positive. However, your comments have helped us to address the issues that you experienced and we are happy to inform you that we are taking a closer look at...
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I have stayed at this hotel around 40 times in the last 5 years. Pros its well located, its good value and it has a great breakfast buffet
The cons: the rooms are very tired and the hotel deparately needs updating if they are to maintain a 4 star rating
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Hi Noelthemole,
Thank you for your continued loyalty to our hotel for the last five years. We truly appreciate your support and honest feedback.
We are very happy that you continue to enjoy our hotel's location and buffet breakfast at Knights on Albert.
You will be happy to know that we are currently rolling out soft refurbishments in all of...
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We flew into Auckland on the 2nd of January for the first leg of our honeymoon. After reading some of the experiences below about people being offered upgrades etc for 'events' I must say I'm a little disappointed that we weren't - indeed I would have been willing to pay a little extra but it wasn't offered at all on...
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Hi Blue_532,
Thank you very much for taking the time and effort to give us such detailed feedback on your recent stay with us.
First of all, please let me offer my sincere apologies on behalf of the staff member who did not treat you and your new wife with the respect and welcoming, friendly manner that we at the...
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Stayed here over the Christmas holidays. Booked via wotif nz at a cost of $139.
Came back two day later and was given the exact same room!
Anyway, room lovely and clean - toiletries plentiful with slippers and dressing gown provided. Beds very comfortable.
Happy hour from 5 til 7, with an excellent steak bar nearby called Tonys which served...
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Hi wiars,
We're so pleased to hear that you enjoyed every aspect of your two most recent stays with us!
It is lovely to hear that you particularly enjoyed the room that you were lucky enough to have both times and were able to make use of our range of toiletries, bathrobes and slippers and had a comfortable relaxing sleep...
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