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Mercure Auckland

4.0 of 5
8 Customs Street, Auckland Central 1001, New Zealand
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Mercure Auckland
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1,117 reviews from our community

Traveller rating
    103
    446
    379
    122
    67
See reviews for
Families
178
 
Couples
475
 
Solo
161
 
Business
199
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Calgary, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 of 5 stars Reviewed 22 May 2013 NEW

There's not much to say. The room was a dump, it was dirty and the AC kept banging when it was running. The bathroom looked like something from the 50s. Skip it. The Bar at the top was cool. So maybe stay somewhere else and have a drink up there before it closes for the night.

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Auckland Region, New Zealand
1 review
4 of 5 stars Reviewed 22 May 2013 NEW

Like the Mercure Hotel it was very handy to downtown and britomart as we were travelling to Wellington the next day by train. I was disappointed with the room size. Didn't mark on service as we arrived late and left early in the morning to catch train.

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Review collected in partnership with Accorhotels.com

Christchurch, New Zealand
1 review
4 of 5 stars Reviewed 21 May 2013 NEW

Our stay at the Mercure was perfect. The location was great, right where we wanted to be by Queen St and the new development at Britomart. The room was large with 2 queen beds. There was a view and it was beautifully quiet. Everything was clean and comfortable. I really think it was the best value for money, would definitely... More

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Review collected in partnership with Accorhotels.com

Wellington, New Zealand
1 review
4 of 5 stars Reviewed 21 May 2013 NEW

The hotel location is excellent, being right beside Britomart train and bus station, the ferry terminal and cruise ship terminal. Heaps of restaurants and bars wihin 2-3 minutes walk. Hotel itself had comfortable rooms with comfy bed. Good heating and quiet.

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Review collected in partnership with Accorhotels.com

Wellingotn
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 21 May 2013 NEW

TV remote sensor is a pain and did not work as the sensor keep falling down.. Just plain cheap and nasty for your Standard of Hotel. Are real disappointment. And this review requiring at least 200 characters is also not a good idea.

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Review collected in partnership with Accorhotels.com

Christchurch, New Zealand
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 20 May 2013 NEW

Location is great. Walking distance to Viaduct. The only comment I would make is to have more than one spare pillow available. The staff are so friendly and always have a smile. This is the 2nd time we have stayed at Mercure Hotel and I bet it wont be our last. We didn't get a chance to eat in the... More

Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 20 May 2013 NEW via mobile

I have a three day booking at end of May. When wishing to cancel the last of those three days and make another 3 day booking 5 days after the then two days I was informed (nicely) I would lose the day I cancelled and have to pay for the new three days. A friend had mentioned he enjoyed the... More

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Auckland Region, New Zealand
1 review
4 of 5 stars Reviewed 20 May 2013 NEW

The service was good. Hotel location in city center is quite good. Room cleanliness up to the standard. Hotel staff also very friendly and helpful. Will come back to stay in future and recommend to friends or relatives.

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Review collected in partnership with Accorhotels.com

Wellington, New Zealand
1 review
2 of 5 stars Reviewed 20 May 2013 NEW

bathroom was filthy (tiles mouldy, bath not clean and ?? under toilet) Heating did not seem to work? When sky tv was stated thought it would have at least one movie channel great service from the desk

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Review collected in partnership with Accorhotels.com

Papamoa, New Zealand
1 review
2 of 5 stars Reviewed 19 May 2013 NEW

Hotel is in desperate need of upgrading. The lobby looks good so we think the rest must look good too, you think you stay in something nice but as soon you step out the lift you in for a shock. When you look on the website the rooms look nice , so this is false advertisement.

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Review collected in partnership with Accorhotels.com

Mercure Hotel Windsor Auckland
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Hotel Summarization (Beta)

What travellers say

  • Great location(62)
  • Top floor(53)
  • Very good(48)
  • Valet parking(29)
  • Queen street(27)
  • Friendly and helpful(21)
  • Ferry terminal(16)
  • Air conditioning(13)
  • Vector arena(13)
  • Excellent value(13)

Additional Information about Mercure Auckland

Address: 8 Customs Street, Auckland Central 1001, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland Central
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Suites Wheelchair access
Hotel Style:
#30 Luxury Hotels in Auckland Central
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Overlooking the picturesque Waitemata Harbour in the heart of Auckland city and located adjacent to Britomart transport centre, the hotel is an easy walk to the waterfront and the best shopping, restaurant and nightlife districts in Auckland. Mercure Hotel Auckland has conference facilities for up to 300 delegates, the Vertigo Restaurant and Bar located on the top floor offering magnificent views of the city and harbour as well as a gym and valet parking. All rooms come with broadband Internet access. ... more   less 
Reservation Options:
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Also Known As:
Mercure Auckland Hotel
Mercure Auckland Hotel Auckland Central
Accor Hotel Auckland
Mercure Auckland New Zealand

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Mercure Auckland
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