Our room was OK, but the springs in the mattress were broken, making my husband's bad back much worse. We had to ask reception twice before they did anything about changing the mattress. A tile had also fallen out of the ceiling into the bath, which wasn't too promising! Otherwise, though, it was clean and had everything we needed. The... More

We arrived two weary travellers at an early hour at reception in this centrally located hotel and our first contact was with Helena at the front desk. Helena was one of the most helpfull hotel staff we had ever met in our many world travels.Whilst our room was not ready at this earlier hour she arranged to have our luggage... More

This was our first stop in NZ arriving New Year's Eve. Initially we were disappointed that a requested room with harbour view wasn't available (despite booking well in advance) but were pleased to have a room high up with view of Sky Tower. Check in smooth and staff helpful (they let us leave our bags as we arrived first thing... More

Stayed for 3 nights in January. Two nights on the 10th floor with excellent views of the harbour and the 3rd night on the 3rd floor facing the main road and very noisy & dated room. The Hotel is in a great location, central for the harbour and just next to Queen Street, the main street in the city. The... More

This hotel has a great location, but that's really it. I stayed here with a friend end of Aug'11. Firstly they checked us in to a room, with only one bed whilst we had booked two queen beds. The initial room wouldn't even have been big enough to swing a cat. The second room was below average, and in much... More