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Auckland City Oaks Hotel Reviews, New Zealand

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Auckland City Oaks

4.5 of 5
188 Hobson Street, Auckland Central 1010, New Zealand
Hotel amenities
Auckland City Oaks
122 traveller photos
Ranked #23 of 76 hotels in Auckland Central
4.0 of 5 stars 524 Reviews
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524 reviews from our community

Traveller rating
    138
    236
    100
    31
    19
See reviews for
Families
154
 
Couples
198
 
Solo
36
 
Business
43
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Adelaide, Australia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Excellent position but poor service hampered our stay”
3 of 5 stars Reviewed 14 May 2013

The hotel/serviced apartments are in a prime position in Auckland central, with a short walk to Eden Park/Harbour/Viaducts/Queen Street shopping. The rooms were small but comfortable, with a comfortable bed and the basics. But the service by the reception staff was very sub-par; simple requests would take long conversations to get through to the staff, they would leave us on... More

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UdaiSarin, Manager at Auckland City Oaks, responded to this review
15 May 2013

Dear adelaidetraveller86 Thanks for your review. Without constructive feedback we will not be able to improve as a property. We have undertaken a comprehensive training scheme with our staff in regards to customer service and the next time you are at our property there will be noticeable differences. We look forward to welcoming you back in the near future. More

Mumbai (Bombay), India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Average rooms with good location”
3 of 5 stars Reviewed 13 May 2013

I had stayed here for 2 nights during Feb during my HM trip. We stayed in Auckland to take rest and on the way to Rotorua. Otherwise Auckland does not have too many exclusive attractions if you are travelling to south island as well. Super shuttle knew about the place but was a bit confused. They had limited parking space.... More

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UdaiSarin, Manager at Auckland City Oaks, responded to this review
13 May 2013

Dear Rahulgupta1983 Thank you for your feedback. I appreciate your kind comments about our helpful and efficient staff. I am sorry that our room did not meet your expectations throughout your stay. I would love to have you come back and give us another chance to prove that this is not usual for our hotel. Do not hesitate to contact... More

sydney
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“very average”
2 of 5 stars Reviewed 12 May 2013

Stayed for two nights. I would consider this very basic accommodation with little to no service from bored reception staff. The carpet was filthy in our room with stains all over it and on the couch. Beds were good. The shower was very cheap and 'plasticy' and the bathroom floors didn't look like they had been cleaned for a while.... More

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UdaiSarin, Manager at Auckland City Oaks, responded to this review
13 May 2013

Dear nazly1979 I thank you for taking the time to share the experience during your last stay. We pride ourselves in offering a high level of service, as other guest mentioned. I am very disappointed that we were not able to meet your expectations during your stay. We would very much like the opportunity to discuss the points you have... More

Newcastle, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Great place to stay with kids in toe”
4 of 5 stars Reviewed 2 May 2013

Rooms were clean and as per description when we booked. Reception were very helpful and assisted with porta cot for bub. Was a bit of walk to foreshore but short walk to main shopping district. Bed was comfortable. Breakfast was a muffin in a noodle box, banana, yoghurt and fruit juice. Not our ideal breakfast, but you do have a... More

Was this review helpful? Yes 2
UdaiSarin, Manager at Auckland City Oaks, responded to this review
3 May 2013

Dear sincshel Thank you for your review of our property and your positive comments on our friendly and helpful staff. We appreciate your feedback about our complimentary breakfast , it will assist us in improving for future guests. Please stay in touch with us and we look forward to welcoming you again in the future. Warm regards, More

Melbourne, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Comfortable stay”
3 of 5 stars Reviewed 29 April 2013

My son & I stayed here for 3 nights in April 2013. We were allocated room 101 which was spacious and comfortable. When you initially enter the room there was a strange odour that throws you a bit but goes away in time. The shower requires a good clean. There was mold in the grout of the tiles. The skirting... More

Was this review helpful? Yes 1
UdaiSarin, Manager at Auckland City Oaks, responded to this review
29 April 2013

Dear Elizabeth B Thank you for your review of our property and your positive comments on our friendly and helpful staff. We appreciated your comments about the standard of housekeeping. This is of a major concern to me. You can see by our other reviews that we take great pride in our housekeeping standards – we invest a lot of... More

Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Not too far from city centre, clean & comfortable rooms.”
3 of 5 stars Reviewed 28 April 2013 via mobile

Rooms kept well. Had Internet included in rate. Breakfast pack ok- juice, muffin , banana and muesli bar. A fair walk to main restaurant area (walk home uphill) although cheap city bus up queen st helped for way home. Close to sky tower which was handy for a nice meal. Immediate area was a bit deserted. Room serviced very well.... More

Was this review helpful? Yes 1
UdaiSarin, Manager at Auckland City Oaks, responded to this review
29 April 2013

Dear Sunlight21 Thank you for taking the time to share your experience. We are very glad to hear that you had a enjoyable stay and positive feedback about our location, room and complimentary breakfast and Wi-Fi. Take care and I hope to welcome you back in the near future. More

Melbourne
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Yes comfortable, but location v v ave.”
4 of 5 stars Reviewed 26 April 2013

We stayed here for a total of 3 nights in March '13. The rooms are well planned, clean and have all the equipment necessary for self contained. However, the area is very suss. It's not far from the homeless kitchen which attracts some undesirable element of Auckland. Sadly to walk into Auckland proper, you do have to pass this section.... More

Was this review helpful? Yes 1
UdaiSarin, Manager at Auckland City Oaks, responded to this review
26 April 2013

Dear Medici Thank you for taking the time to share your experience. As you have rightly mentioned, Auckland City Mission is a government organisation that is located 500 meters away from us close to Auckland Sky Tower - we have no control on where the City Mission is located and instead encourage the Mission that is in place by the... More

Sydney, Australia
Top Contributor
65 reviews 65 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
13 helpful votes 13 helpful votes
“Good place to visit the city”
4 of 5 stars Reviewed 26 April 2013

Location is convenient, close to the city centre and attractions but in a quiet and safe area (next door to the police building). We booked a one bedroom apartment or a studio I don't remember now, but anyway, we were upgraded to a two bedroom unit with lots of space and a nice full equipped kitchen with dinning room. The... More

Was this review helpful? Yes
See 2 more reviews by Morolian for Auckland Central
UdaiSarin, Manager at Auckland City Oaks, responded to this review
26 April 2013

Dear Morolian We are so glad to see that you embraced what we offer here at our property. Great location, Great price, Great staff. We are also glad to hear that you enjoyed the free upgrade apartment, complimentary breakfast and free Wi-Fi. Take care and I hope to welcome you back in the near future. Warm regards, More

Sydney, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Worth staying at”
4 of 5 stars Reviewed 24 April 2013

great location and close to everywhere we wanted to be in auckland. Rooms were of a good size and service with a smile. We found the hotel on wotif and would stay here again. Try to get a room on the upper level

Was this review helpful? Yes
UdaiSarin, Manager at Auckland City Oaks, responded to this review
25 April 2013

Dear Birboy52 Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward... More

Aldermaston, United Kingdom
Top Contributor
65 reviews 65 reviews
27 hotel reviews
Reviews in 40 cities Reviews in 40 cities
15 helpful votes 15 helpful votes
“Very handy for Auckland centre - but”
4 of 5 stars Reviewed 20 April 2013

If you don't have NZ Dollars be prepared to pay a 2% surcharge on your UK card, even your debit card they treat as a credit card. The apartment we had was a good size and comfortable with all facilities but the hard flooring wanted a good clean and the carpets were pretty stained. All in all a good central... More

Was this review helpful? Yes 1
UdaiSarin, Manager at Auckland City Oaks, responded to this review
23 April 2013

Dear Ian H Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive feedback about our Location, Facilities and friendly staff. The credit card surcharge is applicable to guest paying by credit / debit cards only, the surcharge is not carried forward towards guests paying by other means.... More

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Hotel Summarization (Beta)

What travellers say

  • “Sky Tower” (41)
  • “Continental breakfast” (37)
  • “Very good” (31)
  • “Bedroom apartment” (29)
  • “Queen street” (20)
  • “Free internet” (17)
  • “Great value” (16)
  • “Car park” (11)
  • “Short walk” (11)
  • “Police station” (9)

What travellers search

  • aukland city oaks
  • cities in auckland nz

Additional Information about Auckland City Oaks

Address: 188 Hobson Street, Auckland Central 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland Central
Amenities:
Free Breakfast Kitchenette Wheelchair access
Hotel Style:
#20 Family Hotels in Auckland Central
#21 Business Hotels in Auckland Central
#21 Luxury Hotels in Auckland Central
Price Range: $
Hotel Class:4.5 star (4.5*)
Reservation Options:
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Also Known As:
Auckland City Oaks Hotel Auckland Central
Auckland City Oaks Hotel
Oaks On Hobson
Auckland City Oaks New Zealand

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Auckland City Oaks
188 Hobson Street
Auckland Central 1010
New Zealand
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