Reception chaps were really good. Sorted a car park chit etc. Would hate to check in during the working day though as far as parking goes. The room wasn't perfectly clean and a bit shabby re odd cupboards with random cords etc. Couldn't find a Gideons bible but could have probably asked for one. I was busy in meetings and... More

Unless you intend going out all night clubbing, avoid this hotel. the noise from the drunks in the street outside didn't allow any sleeping until five in the morning. The rooms are small and very basic, which is probably to be expected given the low price. Neither of the two rooms we booked had a remote for the small TV... More

There is no way this hotel is a 3-star. The room had no ventilation as the small window latches were broken off and the door handle to access the small balcony was broken off and lying outside the door. Paint was peeling from the walls. The "wardrobe" was only accessible if you climbed on a small cube stool/seat. The bathroom... More

Anyone wanting a centrally located hotel handy for everything in Auckland, then book this one. Anyone wanting a quiet night's sleep in comfortable, quiet rooms, then don't book this one. We knew what we were booking, a good priced central hotel, but boy was it noisy. Also in the middle of major renovations, so wasn't the best experience ever!

Stayed in room for 1 night as we had a function in town to go to. Room was small and not the cleanest, there was a big mark down the cupboard door, bathroom ceiling looked moldy and pillows were hiding marks on walls. Bathroom was tiny and no shower curtain so water went everywhere. It was a cheap room so... More

We stayed here for 2 nights while in Auckland for a concert. Good location and easy enough to find. The reception area was basic but nice enough, and staff were friendly and no trouble. Our room was terrible, it was on the first floor so we went to take the stairs instead of the lift. Once you walked up to... More

We booked online for a room with 'cooking facilities'. We arrived straight from the airport, after a multistop flight from London, to find we didn't even have a kettle! No toaster. No microwave. 2 burner gas hob....not connected. Very noisy weekend nights, which you expect in a city centre, but not when all the windows and doors are shut! The... More

We arrived in Auckland and were driven to the hotel to check in. When we arrived there was a paper sign on the hoarding outside saying that the hotel was closed and that we should visit the Mercure hotel on the main street. This we did only to be told that we were to be accomodated at another Mercure hotel... More

We booked for a night before leaving to other parts of NZ. After checking in after 12 midnight we were told that since it's such a short stay we wouldn't be needing keys to our room, instead, the concierge will take us to the room. After trying for 5 minutes to persuade the hotel staff that as paying customers we... More