Our room was ok and relatively clean, but we had to wait until 4pm until it was ready despite being told we could check in at 2pm. Not good when you have grumpy kids. The pool was pretty good and the kids loved it. Everything else was pretty shabby. We used the BBQ one night as our kitchen only cooked... more

We originally booked to stay at Gwendoline Court but on arrival we were informed that our room was no longer available and we had been put at Quality Resort Heritage. I was abit worried given that I had read not too glowing reviews about it. When we checked in I was pleasantly surprised - the staff had a friendly welcoming... more

We booked and paid for a room in this hotel using rates to go. We arrived at around 6pm and were told that they had no record of our booking and were fully booked for the night. Now, I have never had a problem with rates to go before. After shaking their head a lot, and calling a number of... more

Our room was clean (sounds like a miracle after some of the other reviews) and quite large. This wasn't our first choice, and we were glad we were only staying two nights. The furniture was cheap and the upholstered pieces were extremely worn and uncomfortable. The bed sagged and one of the 2 tv's didn't work properly. Front desk staff... more

I booked to stay at the Hotel, before even booking I had major problems with the ridiculous booking engine and website "silveroaks" and then once finally booking, unfortunatly my travel plans fell through. I emailed to make a cancellation - no reply, I then rung and a daft and rude boy answered not being able to help me stating he... more

This is by far the most dirty and old hotel I've ever stayed in. Seemed like it wasn't really cleaned. We booked a room witch had 1 kings and 2 singles via de AA travel website. However the room had 1 king and 2 sofa beds of which one wasn't working. When asked at the desk, we we're offered a... more

The rooms are filthy and unsafe. We had a room with major mould in the bathroom and in the one room where the kids stayed. We couldnt even sit on the sofa, as all the springs were gone in it, and the cushions sank into the middle. There were stains of something on the walls, the matresses had no springs... more

Booked through FLYBUYS and paid $45 to upgrade to a spa room. We were so excited about our spa room and the mini golf to pass the time in our flash four star hotel. We get there and we were highly disappointed. We were in the studio unit with spa and it was hot stuffy and we were highly DISAPPOINTED.... more

dreadful, the place was filthy and not what you would expect from four star accomodation, don't think it had been cleaned in weeks. Not a good advertisement for accomodation in Rotorua. more