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All 102 Rotorua hotels

Distinction Rotorua Hotel & Conference Centre

4.0 of 5
390 Fenton Street | PO Box 983, Rotorua 3201, New Zealand
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Distinction Rotorua Hotel & Conference Centre
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Ranked #40 of 102 hotels in Rotorua
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116 reviews from our community

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Traveller rating
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Date Rating
Auckland Region, New Zealand
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 17 June 2013 NEW

We visited the hotel again with friends on a Grabone deal which included dinner and breakfast. All areas are still tired and in need of some care. We had different types of room than our previous stay.The covers in two of our rooms again had some stains on them. The food wasn't bad, but nothing to rave about. For us... More

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See 3 more reviews by mala1972 for Rotorua
Auckland
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 14 June 2013 NEW via mobile

I recently attended the Distiction hotel for a conference of approximate 40 people, we were pretty much the only people in the hotel and staff were sparse. Check in was good, bag in room by the end of first day of conference which was great. The room was clean and tidy but the radiator in the room was stuck on... More

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Calgary
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 June 2013

We stayed here in May of this year and had an amazing stay! The staff at this hotel are some of the hardest working I've ever seen! They are real multi-taskers and were all wonderful. We felt they really went above what was necessary to help people and I would stay here again without hesitation. We also felt the price... More

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DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review
6 June 2013

Jodenator, thank you so much for your wonderful comments regarding the team at Distinction Rotorua. We are pleased you’ve enjoyed your stay with us, the Pavilion does have an great garden view to relax and enjoy your dining experience. Maybe on your next visit you could try one of the other restaurants on site like Mr Yakitori Sake Bar, which... More

Feilding, New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 29 May 2013

We have had the pleasure of staying at the Distinction before and both times it's been amazing. The motel is a little dated but boasts 5 floors of large rooms. We were pleased to work with Elle from the front desk and because we were meeting up with relatives; she was able to ensure our rooms were side by side... More

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DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review
5 June 2013

Neil S from Fielding, glad you came back to visit us again this May. Yes Elle is extremely helpful and will go out of her way to make guests have an enjoyable stay. The hotel has been undergoing a refurbishment over the last 4 years, we have completed all our Superior & deluxe rooms, all restaurants & bars and right... More

Hamilton, Waikato, New Zealand
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 28 May 2013

My stay was great with one exception. The reception was an unnecessary mess. I got three room keys before I got the right room key. I was not impressed with this. The room was very clean and well presented. The TV reception was cloudy but not really an issue. Perhaps a couple more channels would be appropriate. Plastic water glasses... More

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DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review
5 June 2013

Max L, I trust you enjoyed your conference and it was informative for your needs. I will look into the key issuing at reception. In regards to the plastic glasses, these are used for our water coolers and when conference numbers are large as we make up several water stations for all to be able to reach. I hope you... More

Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 28 May 2013

I stayed here with a group for an overnight conference and it was terrific. didn't use any of the amenties (other than the bar;) but ate at Mr Yakitori which was terrific. Comfortable bed and nice decor in room. Lovely service from staff, and I thought a very good price. have since been back for a one day conference and... More

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DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review
5 June 2013

Greetings Susan T, we have a large range of facilities for the business traveller and an array of conference rooms for all company requirements, something to suit all needs. We’re pleased you have been to visit a couple of times. Mr Yakitori is great isn’t it, Now if we could just get you here for a third visit we might... More

new delhi india
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 20 May 2013

I recently spent 3 days and 4 nights with my family at the Distinction Hotel Rotorua in Rotorua in NZ for a vacation which was long in the offing. The low cost package deal was arranged by Newzealandtourister.com division based in India. It was my wife’s birthday and as a gift to her we travelled to the resort along with... More

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DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review
22 May 2013

Hi mbhardwaij420, your comments are very nice, but based on the information given you are actually taking about a different hotel. For example there is no fishing village beside Distinction Rotorua. I believe I know which property you are meaning & have requested Trip Adviser to re direct, still waiting on them to process that. Glad you enjoyed your time... More

Paris, France
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 12 May 2013

Stayed here last month for 2 nights...Really bad Customer service...Blonde at reception was too arrogant when we asked her to help us with luggage because we were having 2 kids along and ladies in Restaurant were Nice... Manager( Alen) Filipino Guy was too rude with some Employee literally rude... Guys you need to improve standards of communication with guest and... More

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DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review
14 May 2013

Kia Ora Richard T, I apologise that your stay was not up to standard with our customer service. Your comments do come as a surprise to me, I am aware of the two staff members you have pointed out and have never in the two years of managing this hotel had any customer service issues from these employees. In fact... More

Auckland Central, New Zealand
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 8 May 2013

We've stayed in many hotels in Rotorua and this is one of the nicest. The grotto area is awesome: stylised "cave" rooms with mineral baths (including jacuzzi jets)... it's just too bad the waterfalls over them aren't working. You can tell that in it's day this hotel would have been 'the place', it's a little worn around the edges now,... More

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See 6 more reviews by Nicole S for Rotorua
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review
12 May 2013

Nicole S, it’s so great you could come for the short trip down and enjoy some time out with us. Thank you for your comments. Yes the Grotto spa’s are a little different, and most seem to enjoy them. I will get the waterfalls worked on immediately. I hope you can come and visit again, next time try Mr Yakitori,... More

Farnham, United Kingdom
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 6 May 2013

A very impressive hotel. Our room was clean ,comfortable and had plenty of space.The general areas of the hotel were very pleasing too and the staff friendly and helpful.You definitely need a car here as everything you want to see in the area is pretty well spaced apart. The hotel itself is positioned quite close to the main tourist attraction... More

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DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review
7 May 2013

Kia Ora pensioner62, thank you for your recent comments on Trip Advisor. I trust your time in New Zealand was relaxing & enjoyable. We appreciate your kind comments on our hotel. Perhaps next time your over this way we could convince you to try our Mr Yakitori Sake Bar or Pavilion Café & Restaurant for dinner. We hope you come... More

 
 
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Additional Information about Distinction Rotorua Hotel & Conference Centre

Also Known As:
Distinction Rotorua Hotel And Conference Centre
Distinction Rotorua Hotel
Distinction Hotel Rotorua
Address: 390 Fenton Street | PO Box 983, Rotorua 3201, New Zealand
Region: New Zealand > North Island > Rotorua District > Rotorua
Amenities:
Business Centre Fitness Centre Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotels in Rotorua
#24 Luxury Hotels in Rotorua
Price Range: $
Hotel Class:4 star (4*)
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