Clean and convenient with helpful staff- one of our party asked for a hot water bottle and it was instantly produced. It was only a short walk to the town. There was a craft market one evening during our stay. The guest laundry was very useful. More

We stayed one night in Novotel Rotorua whilst travelling the North Island. The hotel was very clean, centrally situated and had a good view across the lake. Free Internet access was a bonus as was the gymnasium although the multigym could do with a bit of maintenance as it creaks and squeaks like mad. The rooms were well equipped and... More

We had a great time at this hotel by the lake in Rotorua. The service was so friendly that we felt as though we were staying with friends rather than in a hotel. As good as any that we have experienced anywhere in the world! They must have great staff training, everyone greeted us as we passed by, from the... More

We stayed two nights from February 6 2012 in a suite, room 301. The room was nice, clean and everything worked. There is a guest laundry on level 1, $2.00 per load including detergent, the drier was $2.00 also. We had a good view of the lake and there was no outside noise. We used the private thermal pools which... More