Booked on line for a superior, one king bed, lake view. Arrived late (9pm) due to fog in Christchurch, staff had kept our room, and were very helpful with check in. Would have liked a slightly bigger room, but to be fair, I have stayed in smaller. Room was clean, décor was fine, and everything worked. Had room service for... More

The Hotel is ideally placed for both the Lake and also local restaurants which are accross the road. The service at reception was quick and efficient, the room comfortable and clean except the kettle was very dusty otherwise a very ggod experience.

Last minute booking so more expensive than an advance booking which was annoying. However, good location and parking and a cut above most Rotorua accomodation; friendly staff and good gym/spa/thermal pool complex. Quiet and a good night's sleep. Popular with tour groups.

Friendly and helpful staff and check-in/out was stress free. The room and bed extremely comfortable. Perfect location close to everything. Only downside is lack of parking. You can end up parking streets away. We will stay again.

Close to everything. Good service. Pool area a bit small. Rooms have good view and confortable. Restaurant and bar area good. Food pricing about average. Although it was nice to eat at the very good local restaurants and support them.

Great location and mineral pools to soak aching bones and muscles after and event which are held regularly in Rotorua. Love the new African buffet theme dinner on Friday and Saturday nights. Staff very helpful and willing to please your every need.

Good hotel in good location right by lake and restaurants with plenty of parking. Enjoyed the spa and swimming pool. The reason I scored the hotel average was that the breakfast was poor. We paid $30 each for a cooked breakfast. The chef did cook a poached egg for me which was good, but the bacon was tough and dry;... More

The staff at the front desk were all very welcoming and professional as were the staff in the restaurant. Great breakfast wasnt hundry all day and enjoyed the happy hour each evening. The view isnt half bad either, lots to see and do around Rotorua.

As we have family in Rotorua we fly in from Australia two or three times each year, We always stay at the Novotel for several nights each visit. We have been so many times that the management, desk staff, restaurant supevisors, waiters and chefs welcome us and take care of us. The hotel folk never disappoint us. the location is... More