This hotel in an excellent location. The first room was not too good had paid for a Kind bed superior room but the room had a queen bed and was very small. I spoke with reception and was given a free upgrade to a beautiful suite which made such a difference to us as we had booked for 3 nights.... More

We stayed here during the world cup. The hotel is in an old building totally unsuitable for a hotel. First stay was ok, second stay was appalling, in a room obviously a single into which they had pushed a double bed, a lift that doesn't reach all floors and doesn't work most of the time as the doors weren't shut.... More

We stayed one night and found it was very comfortable and enjoyable, the meals were nice, not a lot of choice for breakfast but adequate. Staff were friendly and very helpful. They stored the bags after check out when we went on the Taieri Gorge train for the day and when we picked up our car after when we returned... More

As my first review I am disappointed that it has to be negative in nature. I travel a great deal for both work and vacation across Canada, US, Australia, New Zealand & Europe. I am currently on a combination of work/holiday in New Zealand and absolutely love the country. While accommodations and prices have varied from Auckland to Queenstown to... More

Stayed for one night. Our bedroom had a fire escape ladder bolted into the wall of our bedroom. This led up 6 rungs to a window that could not open onto the fire escape. The person on the floor above and across from us had a great view down into our bedroom. Shower had nowhere to place toiletries, the quick... More

After touring the south island of New Zealand together with our parents, our travel agent booked us in for the last two nights at the Mercure Hotel Dunedin, before flying back to Melbourne. Although we were not expecting a 5-star standard, this was the worst hotel experience we have ever had in terms of service and facilities. We checked into... More