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Mercure Resort Queenstown

3.5 of 5
Sainsbury Road 9197, Queenstown 50071, New Zealand
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Mercure Resort Queenstown
Ranked #34 of 58 hotels in Queenstown
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495 reviews from our community

Traveller rating
    133
    224
    89
    35
    14
See reviews for
Families
120
 
Couples
220
 
Solo
38
 
Business
41
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Rotorua, New Zealand
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed 17 May 2013 NEW

Friendly helpful staff, bedroom very large and comfortable although ours was a good distance from the lift. Evening meals were good and service was excellent. Breakfast in the morning was easy and as we generally like a small b'fast this was perfect to see you offered the $10 version, tea/coffee/toast and spreads. Buffet was available for those who wanted that... More

Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

Auckland Region, New Zealand
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 12 May 2013

My partner and I stayed here for 3 nights and found the hotel and its staff fantastic. The rooms were a touch dated, but clean, comfortable, very warm and WHAT A VIEW!!! I would stay here again for sure. It was a great stay.

Was this review helpful? Yes 1
See 6 more reviews by Phill S for Queenstown
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review
15 May 2013

Thank you for really outlining the wonderful benefits and great value of coming up the hill to the unique location of Mercure! We offer the genuine, picture postcard views people come from all over the world to see! Watch out for our great winter deals and see the Remarkables in all their snowy splendor. We do hope you visit again... More

Wanganui
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 5 May 2013

The Mercure Resort Queenstown had an excellent offer -- the room rate included breakfast (for two) for free. And an excellent breakfast it was with a great range of cereals and hot dishes to choose from. The dining room overlooking the lake was a great place to start the day. We also enjoyed dinner at the Mercure Resort Queenstown --... More

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MQR, Director of Sales at Mercure Resort Queenstown, responded to this review
15 May 2013

Thank you for your positive and honest assessment of our more "senior in age" hotel. Our new corridor carpet is being laid tomorrow - this is part of an ongoing refurbishment programme for the hotel. We are thrilled however that your dining experiences and hotel facilities were of great enjoyment for you and we hope to see you soon to... More

Dunedin, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 May 2013

Stayed here on Friday night. Check in and out seamless and easy. Original room had a musty smell but we were moved to a more suitable room without any quibbles and very quickly. Staff at the lobby bar and at breakfast were wonderful with the children. We found the staff to be very accommodating and friendly. I will definitely be... More

Was this review helpful? Yes
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review
15 May 2013

Thank you for your fantastic endorsement of your recent stay with us. Especially heartening were your comments on our great ability to accommodate and welcome families. We look forward to welcoming you back soon!, Kind regards, Michelle Dent Mercure Queenstown More

invercargill
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 May 2013

The Mercure is only a couple of minutes drive from the center of Queenstown it was slightly dated that is easily forgotten when you are greeted by such friendly staff not just the front desk but every staff member we came across always had a smile on their face and a friendly hello. The rooms were cleaned to a high... More

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MQR, Director of Sales at Mercure Resort Queenstown, responded to this review
15 May 2013

Many thanks for your very positive review - we are thrilled you enjoyed the friendly hotel staff, majestic views and our facilities. We do hope you return to us soon for more than one night on your next trip to Queenstown. Kind regards, Michelle Dent Mercure Queenstown More

A TripAdvisor Member
4 of 5 stars Reviewed 26 April 2013

The hotel is probably due for some redecoration but was a very pleasant plce to stay at. Great lake views from hotel rooms and the dining areas of the hotel. Friendly and helpful staff. Great spa pool and gym. Away fro the rush of the village and no parking problems. Good value for money.

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Review collected in partnership with Accorhotels.com

MQR, Director of Sales at Mercure Resort Queenstown, responded to this review
15 May 2013

We loved your description of your stay with us as we do offer the tranquil peaceful option for guests who value less busy crowds and a relaxing environment. We are undergoing an ongoing refurbishment programme and hope you will return to enjoy the interior design improvements to our hotel. Kind regards, Michelle Dent Mercure Queenstown More

Te Awamutu, New Zealand
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 26 April 2013

This is quite an old hotel but it was perfect for our short stay in Queenstown. We didn't mind the walk to the town centre but having the bus to the door was also a bonus. The staff were very friendly and helpful. We enjoyed our stay.

Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

MQR, Director of Sales at Mercure Resort Queenstown, responded to this review
15 May 2013

Many thanks for your positive review of your short stay with us - we are thrilled you enjoyed the short scenic walk to town along the Lake front. We hope to see you return soon. Kind regards, Michelle Dent Mercure Queenstown More

Invercargill
1 review
4 of 5 stars Reviewed 26 April 2013

Staff were very obliging when TV picture was poor on a selected channel. Staff were very friendly and helpful at all tmes. Meals were of a high standard and ther were magnificent views from both Dining Rooms. The breakfast was awesome..

Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

MQR, Director of Sales at Mercure Resort Queenstown, responded to this review
15 May 2013

Many thanks for your lovely review - we are thrilled you enjoyed the friendly hotel staff, majestic views and our facilities. We hope you may enjoy our hotel on another stay in the Southern Lakes. Kind regards, Michelle Dent Mercure Queenstown More

Auckland Region, New Zealand
1 review
5 of 5 stars Reviewed 21 April 2013

we stayed at this hotel to celebrate our 50th anniversary .{ wedding} my daughter selected this hotel and we were pleased with the choice. the standout thing for us was the total friendliness of the staff. this makes every thing so much more comfortable

Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

MQR, Director of Sales at Mercure Resort Queenstown, responded to this review
26 April 2013

Thank you for your lovely positive review. We are especially pleased you really enjoyed your very special anniversary with us. We are heartened that our staff as always showed you a true hospitality spirit second to none. We look forward to welcoming you back to Mercure Queenstown in the future, Warm regards, Michelle Dent, Sales and Marketing Manager More

Brisbane, Australia
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 18 April 2013

We stayed at the Mercure Resort for three nights. When booking the hotel we knew it wasn't right in the centre of Queenstown however we didn't quite realise how far it was. Too far to walk and a taxi was about NZD15.00 each way. If we had known that it wasn't walkable distance to town we wouldn't have booked. My... More

Was this review helpful? Yes 1
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review
26 April 2013

Thank you for your review. We are very proud of our location in that it offers visitors who are budget conscious wanting to experience the “picture postcard” Queenstown. We offer majestic views from every aspect of the hotel and in all its restaurants and bars and thus deliver on these promises for those who value these benefits. We also offer... More

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Additional Information about Mercure Resort Queenstown

Also Known As:
Mercure Resort Queenstown Hotel
Mercure Resort Queenstown Hotel Queenstown
Mercure Hotel Queenstown
Mercure Queenstown
Address: Sainsbury Road 9197, Queenstown 50071, New Zealand
Region: New Zealand > South Island > Queenstown
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotels in Queenstown
#28 Family Hotels in Queenstown
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more   less 
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Mercure Resort Queenstown
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