The room was small (but clean) and the decor was very dated and could do with a freshen up. The bathroom was clean, but the basin tap had no pressure and the shower was not the greatest either. On the plus side, the bed was comfy with nice linen and pillows. Also we had a balcony with a great view... More

One of the worst hotel experiences i have had in a long time. Arrived on friday, checked in and were give no information on anything, Got ready to go to the spa and couldnt get in, so went to reception only to find out tha it was "undergoing maintenance" and the spa was 1 of the main reasons we choose... More

Stayed for 3 nights on the 8th floor. Amazing views. Friendly staff and a nice short walk into town. Breakfast buffet was good (loved the friendly chef). Rooms were dated, on the small side and a little shabby. Found the bed and pillows to be great though. No wifi throughout the hotel which would have been brilliant and the lifts... More

We stayed in a lake view room on the 9th floor. The view truly was amazing. And we enjoyed the breakfast offering each morning- they even had gluten free bread. But the room itself was rather dated and a little shabby. The desk's finish was half gone with wear, the shower caulking was definitely the worse for wear, and the... More

This has to be among the top hotels in Queenstown. The views were unbelievable, and we could sit on our balcony as the weather was lovely. Rooms were great, although parking was usually on the street outside (not a problem as it was free).

Reviewed this hotel before we left Australia and as it was our 40th Wedding Anniversary thought it would be a perfect setting to celebrate. The initial room we were offered was a little disappointing space wise as very tiny and I requested a larger room which was much more comfortable. The staff were very friendly and the Ben Lomond Restaurant... More

We stayed here for 5 nights and thoroughly recommend it. Value for money at around Aus $100 a night - shoulder season - fantastic lakeside views, very comfortable good sized room with a balcony ,there's an upstairs bar and restaurant and the hotel is in a perfect location - only 5 to 10 minutes walk to all of Queenstown's attractions... More

This Hotel is only 500mtr walk into town, on lake front, beautiful views in our suite. Cant go wrong, Rooms were tidy, loved having a bath and soak and warm up. Nice and clean. Didn't eat in restaurant and spa pool was being upgraded getting ready for winter.

We stayed 7 nights in a Junior Suite. It was well worth the extra to have a sitting area rather than having to sit on the bed. We were on the first floor overlooking the lake and did not find the traffic noise an issue. The room was clean and comfortable. It was showing a little age, but we expected... More