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327 - 343 Frankton Road, Queenstown 9197, New Zealand
Hotel amenities
Oaks Shores
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78%
Ranked #27 of 57 hotels in Queenstown
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335 reviews from our community

Traveller rating
    145
    109
    42
    29
    10
See reviews for
Families
96
 
Couples
153
 
Solo
6
 
Business
6
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed 14 June 2013 NEW via mobile

Stayed here with our family and was more than pleased with how fabulous the 2 bedroom apartment was with fireplace, underfloor heating and comfy beds after a fun day of snowboarding Secure parking for guests and only 10 mins by car into Queenstown Value for money and quiet and relaxing

Was this review helpful? Yes
See 5 more reviews by BenSas for Queenstown
AaronJeffrey, General Manager at Oaks Shores, responded to this review
16 June 2013

Hello and thankyou for your review. Ski season is here and it is fantastic to come back to an apartment with a fireplace and underfloor heating. We are well positioned nearby the town and close to the ski bus route. I hope you have the opportunity to return to Queenstown and stay with us again. More

Bangkok, Thailand
Contributor
15 reviews 15 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 10 June 2013

Five of us from Thailand spent 8 nights in the 3 bedroom/3 bathroom suite facing the lake. The room was delightful, clean and perfect. There was a fireplace in the living room which added to the coziness of the accommodations. The views were spectacular. Parking was underground and plentiful. The staff were helpful and kind. What else could I say... More

Was this review helpful? Yes
See 14 more reviews by Patira K for Queenstown
AaronJeffrey, General Manager at Oaks Shores, responded to this review
16 June 2013

Kia Ora! Thankyou for your comments. I am absolutely thrilled that you enjoyed your stay with us. The fireplace is a welcome touch, particularly after a day out in the winter chill. I agree the views over the lake and up to the mountains are spectacular. Thankyou for staying with us and we look forward to your return. Kind Regards,... More

Brisbane
2 reviews
5 of 5 stars Reviewed 3 June 2013

Second stay at Oaks Shores and would return again. Can not put any faults on either stay. Staff have always been friendly and helpful during check in / out and booking tours etc which makes enjoying my holiday a lot easier. The apartments are a good size with unbeatable view of the lakes and surrounding mountains. It’s handy to have... More

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AaronJeffrey, General Manager at Oaks Shores, responded to this review
5 June 2013

Welcome back! I am thrilled you enjoyed your latest visit. I hope you make the trip to Queenstown soon and stay with us again. More

Auckland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 June 2013

We stayed here for 4 nights recently in a 2 bedroom apartment. The apartment was nice and tidy. Comfortable beds, spacious rooms, kitchen and living area. The kitchen was well stocked with mostly what we needed. Beautiful views outside our apartment. The receptionist was very helpful in reminding us to drive slowly down the driveway and repeated several times the... More

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AaronJeffrey, General Manager at Oaks Shores, responded to this review
5 June 2013

Hello and thankyou for your review. I am pleased you enjoyed your stay with us. I have sent you a message regarding the housekeeping matters you raised. I hope to hear from you so I can investigate further. I appreciate your recommendation. We hope you have the opportunity to return to Queenstown and stay with us again. More

Dunedin, New Zealand
2 reviews
5 of 5 stars Reviewed 26 May 2013

This was a lovely luxury apartment for our family Easter break. Really appreciated the full working kitchen, two en-suites and fantastic views. We has an apartment only one floor up so it was easy to access the walking track next to the lake.

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AaronJeffrey, General Manager at Oaks Shores, responded to this review
2 June 2013

Hello and thankyou for your review. I am thrilled you and your family enjoyed your stay with us. I hope you have the opportunity to stay with us again. More

Sydney
1 review
2 of 5 stars Reviewed 25 May 2013 via mobile

Despite staying for 4 nights, our room was not cleaned once. The cleaning staff would simply replace the towels and make the bed. They did not wipe down any surfaces, vacume, or unpack a clean dishwasher and by the end of our stay the room was very dusty and messy. The kettle was revoltingly and you would not drink out... More

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AaronJeffrey, General Manager at Oaks Shores, responded to this review
27 May 2013

Thankyou for your feedback. Our housekeeping team are required to follow a scripted process when undertaking the daily servicing. This includes changing towelling, making the beds, replenishing the tea/coffee/sugar/washing and dishwashing powder, emptying the rubbish bins and vacuuming the floors. I am unable to explain at this stage why your apartment wasn’t serviced on the third day. However, mentioning it... More

sussex
Top Contributor
56 reviews 56 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 22 May 2013

Now, there are lots of reviews here praising this place but sadly I am unable to add to them. I booked a room for myself and husband on a well known travel website, luckily it was for only one night. I hadn't quite realised that this is not a hotel as such but just lots of 'serviced' apartments. I mean... More

Was this review helpful? Yes
See 2 more reviews by Priss58 for Queenstown
AaronJeffrey, General Manager at Oaks Shores, responded to this review
27 May 2013

Hello and thankyou for your feedback. I apologise that you had difficulty finding us. We have an Oaks Shores street sign and building signage. However, I will review this to determine whether there is a more effective way to improve our presence. We pre-authorise credit cards of all arriving guests for security. I am unable to explain why we had... More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed 29 April 2013 via mobile

Hubby and I stayed here for 3 nights. Paid more than other places in NZ but the apartment was truly stunning. Large lounge room and kitchen, well equipped. Large balcony with bifold doors which overlooked the lake. Good bedroom and small e suite bathroom. We loved having some space after a couple of weeks on the road and also loved... More

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AaronJeffrey, General Manager at Oaks Shores, responded to this review
30 April 2013

Thankyou for your review. Our apartments are well equipped and have stunning views. I apologise you found the room dusty and with dirty glasses. This should not occur. I have sent you a message separately to find out further information regarding your booking so I can investigate and discuss with the housekeeping manager. We are currently reviewing the internet plans... More

Perth
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 28 April 2013

Would highly recommend this hotel. Our room (205)was immaculate with stunning views of the lake. The carpark was easy to get into and out of with plenty of parking for everyone. Apartments very very well appointed with everything you'd need in the kitchen and bathroom. Lovely gas fire and electric blanket to keep you cosy. Very comfy beds and pillow.... More

Was this review helpful? Yes
AaronJeffrey, General Manager at Oaks Shores, responded to this review
29 April 2013

Hello and thankyou for your review. I agree the apartments are well appointed and are positioned to take full advantage of the magnificent views. We are currently reviewing alternatives for additional storage in the bedroom. A clothes airer will be added as part of our upcoming refurbishment. I appreciate your recommendation, thankyou. More

Canberra, Australia
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 23 April 2013 via mobile

Very good hotel. Lovely views from the 2 bedroom apartment of the lake, with balcony and lovely bifold doors. The apartments are well designed with easy access from the car park. Beautiful bathrooms and a well equipped kitchen. Easy access to the stunning Queenstown Trail by the lake. The hotel isn't cheap, but amazing two bedroom apartments never are... You... More

Was this review helpful? Yes 2
AaronJeffrey, General Manager at Oaks Shores, responded to this review
25 April 2013

Kia Ora and thankyou for your review. I am thrilled you enjoyed your stay with us. Photos can often be large files which take time to upload and erode the available data limit. I believe it is possible to change the format of pictures to reduce their size and make the process quicker and easier. I apologise for your experience... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Bedroom apartment(9)
  • Full kitchen(5)
  • Lake Wakatipu(4)
  • Main road(3)

Additional Information about Oaks Shores

Address: 327 - 343 Frankton Road, Queenstown 9197, New Zealand
Region: New Zealand > South Island > Queenstown
Amenities:
Business Centre Fitness Centre Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Romantic Hotels in Queenstown
#18 Family Hotels in Queenstown
#25 Luxury Hotels in Queenstown
Price Range: $
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Located on the very scenic Lake Wakatipu, Oaks Shores is a luxuriously appointed Queenstown apartment-style hotel in the most popular New Zealand’s ski resort town, Queenstown. Each spacious apartment is impeccably appointed with chic, contemporary furnishings and balconies, most with stunning views over the lake and mountain ranges (Hotel Rooms do not have views). This perfectly located Queenstown accommodation includes 1, 2, 3 and 4 bedroom apartments, all with under floor heating, double glazed windows and superb kitchens/kitchenettes and bathrooms. There are also 3 & 4 bedroom Penthouses offering absolute style and comfort, and studio hotel rooms which feature tea/coffee making facilities, underfloor heating, and en-suite bathrooms. ... more   less 
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Also Known As:
Oaks Shores Hotel
Oaks Shores Queenstown
Oaks Shores Hotel Queenstown

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Oaks Shores
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