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All 70 Queenstown accommodations »

Oaks Shores

4.5 of 5
327 - 343 Frankton Road, Queenstown 9197, New Zealand
Hotel amenities
4.0 of 5 stars 230 Reviews
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230 reviews from our community

What travellers say about this Speciality lodging
  • Bedroom apartment(14)
  • Full kitchen(6)
  • Car park(6)
  • Hotel room(5)
  • Lake Wakatipu(5)
  • Reception staff(4)
  • Living area(3)
  • Bus stop(3)
  • Main road(3)
  • Min walk(3)
Traveller rating
    101
    69
    29
    23
    8
Only show reviews for Family (64) | Couples (110) | Business (3)
Date Rating
TLGadventures
Albany, Western Australia, Australia
Contributor
12 reviews
3 of 5 stars Reviewed 16 February 2012 NEW

Firstly the view from our balcony was amazing! We only got a hotel room which was quite nice but if your staying for longer than 4 or 5 days then I'd recommend upgrading to an apartment. The service was good but nothing flash. BBQ area was nice & kept very clean & was great to go out to for a... More

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Annapa M
Bangkok, Thailand
Senior Reviewer
9 reviews
3 helpful votes
4 of 5 stars Reviewed 14 February 2012 NEW

We stayed at 3 bedrooms apartment. The unit is large with full option of facilities and has beautiful view. We were there after first half of our trip. So my tour members were quite tired with long rides and this place was so perfect for our 2 nights stay. I could finished all laundry with the washing machines and seperate... More

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Oaks Hotels and Resorts, Director of Sales at Oaks Shores, responded to this review
15 February 2012

Many thanks for commenting on your family trip to Oaks Shores. We are very happy to read your positive comments and look forward to seeing you again in the future. Please also be assured that your comments in regards to welcoming staff have been forwarded through to the Learning & Development Team for investigation. More

Just_Been_Travelling
Adelaide, Australia
Senior Reviewer
10 reviews
4 of 5 stars Reviewed 14 February 2012 NEW

A friend and I booked a hotel room for our 12 day stay in Queenstown and were very pleased that we could see the lake from our room and even had a small balcony!We had two single beds and really,for us,the room was plently big enough. The kitchenette is very basic and only includes a toaster and kettle. Some of... More

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Oaks Hotels and Resorts, Guest Relations Manager at Oaks Shores, responded to this review
15 February 2012

Thank you very much for your comments on Oaks Shores Apartments. It is wonderful to read that you had an enjoyable stay. We apologise for the elements that left you feeling dissatisfied, and please be assured that your comments have been passed onto the Hotel Manager for investigation. Oaks Hotels & Resorts looks forward to welcoming you to one of... More

appieo55
Christchurch
2 reviews
4 of 5 stars Reviewed 13 February 2012 NEW

Friendly staff. Well serviced. We found furnishings of good standard. The lake side views were perfect, easy access down to the lake and within walking distance along the shore to Queenstown. More

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Oaks Hotels and Resorts, Guest Relations Manager at Oaks Shores, responded to this review
15 February 2012

Many thanks for your positive review of Oaks Shores. We are delighted to read that you found the apartments well serviced with friendly staff. The team looks forward to welcoming you back again soon! More

bellaview
england
Reviewer
4 reviews
1 helpful vote
5 of 5 stars Reviewed 12 February 2012 NEW

We stayed here as part of our Honeymoon, and WOW what a place! The location is just spectacular overlooking the lake and mountains. Our room was simply wonderful, it totally made our holiday, beautiful views, spotlessly clean and spacious, with every amenity available (including a kitchen area, and a log fire). The staff were so friendly and accomodating, and it... More

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Oaks Hotels and Resorts, Guest Relations Manager at Oaks Shores, responded to this review
13 February 2012

Thank you very much for your review of Oaks Shores. We are delighted to read that your honeymoon with us was enjoyable! Thank you for positive comments. We hope to welcome you and your husband again soon. More

calvin_nz
Auckland, New Zealand
Senior Contributor
31 reviews
9 helpful votes
2 of 5 stars Reviewed 25 January 2012
3
people found this review helpful

Recently stayed at Oaks Shores with my wife for 5 nights. Upon arrival the man on the front desk set the tone for the rest of our stay - he was completely disinterested. We stayed in a hotel room - this came with 'tea and coffee' making facilities. There was a small bar fridge, and toaster. If you wanted to... More

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Oaks Hotels and Resorts, Guest Relations Manager at Oaks Shores, responded to this review
2 February 2012

We appreciate your review of Oaks Shores. Please accept our apologies for the inconveniences you suffered, and be assured that your comments have been passed onto the Hotel Manager for serious investigation. We do hope that you and your wife will stay with Oaks Hotels & Resorts again in the future. More

LilSmurf2012
Shanghai, China
Reviewer
4 reviews
3 helpful votes
2 of 5 stars Reviewed 21 January 2012
3
people found this review helpful

Pros: beautiful view, plenty of space in the two bedroom apartment, laundry, and Jack, who works in the bar and restaurant. Cons: poor service. We stayed here for 5 nights. The second day housekeeping did nothing more than make the bed. The bathrooms did not appear cleaned, towels unchanged, and the dirty dishes left in the sink. The bed linens... More

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Oaks Hotels and Resorts, Guest Relations Manager at Oaks Shores, responded to this review
24 January 2012

Thank you for taking the time to share feedback on your recent stay at Oaks Shores. Please accept our apologies that time with us did not meet your expectations. As a team we always endeavour to provide exceptional service and quality accommodation that exceeds guest expectations, and it is disappointing to read that we did not achieve this during your... More

Helen Z
Adelaide, Australia
Reviewer
4 reviews
2 helpful votes
5 of 5 stars Reviewed 19 January 2012

The 2 bedroom deluxe apartment was very modern and extremely comfortable. All the utilities worked perfectly which I have found quite rare in most places I have stayed. The views were stunning and the staff were easily approachable for anything we needed. eg internet access, cleaning equipment for the bbq etc. I cannot find fault from the friendly and helpful... More

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Oaks Hotels and Resorts, Guest Relations Manager at Oaks Shores, responded to this review
23 January 2012

Many thanks for your positive review of Oaks Shores. It is great to hear that you enjoyed your holiday with us. We very much look forward to welcoming you back again soon. More

Debbie N
Brisbane, Queensland, Australia
Senior Reviewer
6 reviews
1 helpful vote
3 of 5 stars Reviewed 18 January 2012
1
person found this review helpful

We booked the 4 bedroom penthouse expecting it to be spread across the top of the apartments as most penthouses are - very disappointed to find it was actually 2 x 2 bedroom apartments with an interconnecting door on two different levels!! Whilst the views were spectacular the configuration split the group up (3 families). The 2 bedrooms on top... More

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Customer Feedback, Guest Relations Manager at Oaks Shores, responded to this review
19 January 2012

We appreciate your review of Oaks Shores and are happy to read that you enjoyed your time in Queenstown. However, we are sorry to hear about your disappointment in the penthouse layout. Please accept our apologies for the confusion. Oaks Hotels & Resorts looks forward to welcoming you and your family friends again in the future. More

Cater63
Napier, New Zealand
Contributor
16 reviews
11 helpful votes
3 of 5 stars Reviewed 16 January 2012

We have stayed here before and loved it,so we booked and asked for same 1 bedroom apartment again..which we were assured we would get. We didn't get same room....no, we were given a 1 bedroom apartment right up the top by the road!! It was same layout and fantastic views,but the room was in need of a revamp as was... More

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Oaks Shores Also Known As

  • Oaks Shores Queenstown
  • Oaks Shores Hotel Queenstown
Address: 327 - 343 Frankton Road, Queenstown 9197, New Zealand

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