Palm Cove is a great place to stay and the Novotel is well located although a bit difficult to find if you are driving. The rooms are spacious but rather noisy if you are on the ground floor. We had a tour group arrive late at night and were woken by suitcases being wheeled along the walkway. The staff were... More

Booked in four days early here because of out early exit from Novotel Twin Waters because of noise. Totally different here with a nice A la Carte restaurant and not many screaming children, possibly because they don't come to fine dining because of the price. Beautiful pools and location for a relaxed stay. Reception were extremely helpful with touring advice.... More

We just finished an 8 night stay in a superior suite at the Novotel Palm Cove. Overall I was a little dissapointed as usually the Novotel's standards are very high. The good things: - the staff were very friendly and accommodating - gluten free options available on both the bar and restaurant menus - short easy walk to Palm Cove... More

Check in and check out was great. Hotel in great location short walk to beach / shops and a great pool / water slide for kids. Staff very welcoming & friendly. Ordering room service on first night was a disaster. With hungry young children 2+ hours later and following up 3 times finally arrived. Subsequently we never had room service... More

We were there in January 2013. We had a fantastic time palm cove is even more beautiful than I remembered it from 15 years ago. Kids loved the pool and we loved the bar. We at at the restaurant a few nights as they had free kids meals with adult meals. They staff were friendly and helpful. My only issue... More

This Novotel property is definitely showing its age and is in need of a makeover. Rooms are tired and the general feel of the property is dated. This could also be that we were spoilt after staying at the Sea temple in port Douglas, however I still think a makeover is much needed. Didn't try the restaurant as there are... More

We stayed at Novotel Palm Cove for one week from 15th. April 2013 and really enjoyed the experience. From the Manager to the Cleaning staff everyone worked hard to ensure our stay was enjoyable. I would have no hesitation in recommending this resort.

We arrived late Friday night and were checked into our room, lovely looking with the usual beautiful linen and toiletries. Unfortunately, disappointing to find rubbish in the bin and an open milk container in the fridge. It became obvious that they have limited staff and with only one person on reception, who also deals with tour bookings and purchases from... More

my Partner and I book in at the Novotel for 5 nights. during our visit we where always greeted by welcoming and friendly reception staff. and the house keeping was done daily and was well presented, apart from the aircon when we would turn it off and open the doors beacuse it was too cold the kitchenette floor would get... More