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InterContinental San Juan Resort & Casino

4.0 of 5
5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
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InterContinental San Juan Resort & Casino
Ranked #6 of 14 hotels in Isla Verde
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1,505 reviews from our community

Traveller rating
    516
    552
    230
    105
    102
See reviews for
Families
283
 
Couples
591
 
Solo
39
 
Business
90
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
1 review
5 of 5 stars Reviewed 22 May 2013 NEW via mobile

Felix, joey, pedro la bomba service is excellant. You must visit the sPlash bar. The hotel is conveint to souvienier shops, eateries and old san juan has beautiful beaches and amazing people with nice pool area and interesting drinks at the splash bar defenetly planning on returning again to visit them again!

Was this review helpful? Yes 1
Mount Laurel, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 22 May 2013 NEW

This was the first trip to an InterContinental Hotel. Everybody went out of their way to make our trip enjoyable. You must visit the Wine Bar at night, they have a great bartender who can teach you a lot about wines. The Ruth Chris happy hour is also a must.

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Andover, Massachusetts
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

My husband and I just returned from a five night stay at the Intercontinental Hotel in San Juan, Puerto Rico. We took my 91 year old mother with us and she had a great time. This is a spotlessly clean, well-maintained older hotel. The staff is well trained and friendly. I have never stayed at a hotel that has treated... More

Was this review helpful? Yes 1
See 3 more reviews by Carlotta M for Isla Verde
brooklyn,ny
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 13 cities Reviews in 13 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

This was our fourth time staying at the intercontinental and it never gets old. the service is always top notch and the grounds are well kept. There's never any pressure when staying at this hotel, your there too relax and enjoy yourself. There isn't any loud music playing at the pool or activities that you have to join in. Your... More

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See 6 more reviews by RussJ35 for Isla Verde
Sunny Isles Beach
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 19 May 2013 NEW

My husband and I recently celebrated our first anniversary at the InterContinental San Juan. He travels globally for work and was just coming off a few weeks on the road, so he wasn't necessarily looking forward to yet another hotel, yet another flight, yet another trip, however he really enjoyed it and experienced some much needed relax and fun time...as... More

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East Rockaway, NY
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

The hotel was clean, room comfortable and pool terrific. We enjoyed our stay at this hotel, the staff (all except one lazy, rude and sarcastic maintenance man) were very helpful and accommodating. The concierge, Luis, gave us good restaurant and travel information and was very pleasant. The Avis rep was also very polite and handled our rental quickly and efficiently,... More

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InterContinental_SJU, Public Relations Manager at InterContinental San Juan Resort & Casino, responded to this review
20 May 2013

Dear sue110253, Thank you for sharing with us your comments about your recent stay at the InterContinental San Juan. I’m happy to read that you liked our property and our staff. I also would like to take this opportunity to thank you for bringing to our attention the inconveniences that you experienced. Please rest assured that they were discussed with... More

Houston, Texas
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 15 May 2013

We recently spent 5 nights at this hotel and I cannot say enough wonderful things about it. The property is beautiful with a great pool and easy access to the beach. The restaurants and casino are also excellent. The room we were in looked a bit dated, but obviously well maintained. However, what stands out more than anything is the... More

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InterContinental_SJU, Public Relations Manager at InterContinental San Juan Resort & Casino, responded to this review
20 May 2013

Thank you so much for your great comments about our service and our property. I’m so glad to hear that you had a first class experience with us and that you enjoyed the service levels that InterContinental brand is known for. I, along with our colleagues at the InterContinental San Juan, look forward to welcoming you back to Puerto Rico... More

New Orleans, Louisiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 15 May 2013

Pros: overall the hotel itself was nice. Location and amenities were good. Beach was perfect. Cons: well I want to keep it positive so let me help make this a better trip for anyone else. 1. Please, by all means if you pay for a ocean view do not accept a room on any floor lower than 8. They will... More

Was this review helpful? Yes 1
InterContinental_SJU, Public Relations Manager at InterContinental San Juan Resort & Casino, responded to this review
17 May 2013

Dear Rae504, Thank you for taking the time to write a review about our property. I’m very disappointed to hear that your experience with us was not a memorable one and I completely regret that we did not exceed your expectations this time. Please accept my sincere apologies for the inconveniences that you experience with us. Rest assured that we... More

New York
1 review
5 of 5 stars Reviewed 14 May 2013

Absolutely gorgeous hotel with a wonderful view of the ocean. The water is nice and warm. The swimming pool-amazing. They don't seem to use any chlorine in it and the water was awesome. You won't be disappointed booking at this place.

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New York, New York, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 14 May 2013

I spent 4 days/3nights with my girlfriend in May at the Intercontinental in Isla Verde. The rooms were great. We had a city view and that was fine. The open shower layout in the bathroom was romantic and fun. The rooms themselves were very spacious and clean. The pool area is one of the best in San Juan, better than... More

Was this review helpful? Yes 2
InterContinental_SJU, Public Relations Manager at InterContinental San Juan Resort & Casino, responded to this review
20 May 2013

Dear David R, Thank you for sharing your experience with us. I greatly appreciate your taking time to give us your positive feedback and I’m very happy to hear that you found our location convenient and that you liked our facilities and services. Regarding the elevators, I would like to mention that we are currently up grading them and that... More

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Hotel Summarization (Beta)

What travellers say

  • Pool area(70)
  • Very nice(54)
  • Ocean views(36)
  • Hot tub(18)
  • Ruth Chris(18)
  • Mi Casita(16)
  • El Yunque(13)
  • Fast food(13)
  • Friendly and helpful(10)
  • Isla Verde(10)

Additional Information about InterContinental San Juan Resort & Casino

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Phone Number:
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar/Lounge Beach Business Centre Casino Fitness Centre Free High-Speed Internet Children Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotels in Isla Verde
#3 Romantic Hotels in Isla Verde
#4 On the Beach Hotels in Isla Verde
#4 Casino Hotels in Isla Verde
#7 Family Hotels in Isla Verde
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The beachfront InterContinental San Juan Resort & Casino is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children, free Wi-Fi are just a few of the perks. Do more than just visit an exotic place; immerse yourself in it. Stay at InterContinental San Juan Resort & Casino and allow us to pamper you with our warm hospitality. ... more   less 
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Also Known As:
Intercontinental San Juan Hotel Isla Verde
Intercontinental San Juan Resort And Casino
Intercontinental San Juan Resort
Intercontinental San Juan Hotel
Intercontinental San Juan
InterContinental San Juan Resort & Casino Puerto Rico/Isla Verde

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InterContinental San Juan Resort & Casino
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