I have stayed in this resort several times in the past 13 years. I doubt we will stay there again until they remodel. This was once a charming, elegant hotel. The rooms were remodeled a few years ago with a modern, white, plastic theme. The lobby still has the deep, rich elegant feel but the rooms seem out of place.... More

I've been vacationing at this hotel at least once a year for the past 5 yrs. For the 2nd time in a row; this year I'm making a 2nd trip back because I loved it soo much. The vibe of the crowd is amazing, service is excellent & the rooms I prefer: Garden Lanais 1st floor ONLY which are all... More

My girlfriend and I went for a vacation and decided to stay at this hotel. I read the reviews on trip advisor and they were not so good. I should have listened to the reviews. I know people who stayed at this hotel and liked it. So I went by their review. The hotel hallways were dirty, the carpet was... More

went on trip with my daughters and their husbands last year based on the 5 star rating on this site! what a huge disappointment, we stayed in the "newly renovated" main structure. the rooms had white leather like furniture that was very dirty, the general state of the room was poor, marked walls, tile grungy in the bathroom, but the... More

How is the mode ranking 5 stars? Have people stayed at other hotels? Comments. Bad: 1. This hotel is severely dated both the lobby, but especially the the rooms. 2. As others have noted the walls are paper thin. I mean normal volume and you can literally hear EVERYTHING. 3. The room decor is straight from the 1980s. This is... More

Stayed at the El San Juan last week with a few girlfriends for a quick getaway. The place was very clean, and the staff very friendly and hospitable. Our room was very nice, except the bathroom was tiny. We had dinner at Koco and La Piccola Fontana in the hotel---both excellent restaurants with a very nice atmosphere, great service and... More

This is an awesome looking hotel, and I was excited about staying here, however constant noise every night was a huge distraction. The room walls weren't insulated or something. If you are going to San Juan to party, then this hotel is for you. If you're there for business, you probably won't sleep well do to constant noise through the... More

Great mini gettaway with my girlfriends. Staff is super friendly and attentive. Everyone just makes you feel so welcomed. This is my 2nd time coming to P.R. and I plan on going back in 2013. Also loved the club Braava!

The beautiful people of Puerto Rico dazzled me from the start. Mara at the front desk blew me a way with the birthday brownies and she took time to listen to me and my happiness was her only concern. I often waved to her during my passings at the front desk and she had that same beautiful smile. It even... More