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Mandarin Oriental, Prague

5.0 of 5
Nebovidska 459 | Mala Strana, Prague 11800, Czech Republic (Praha 1)
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Mandarin Oriental, Prague
Ranked #41 of 673 hotels in Prague
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444 reviews from our community

Traveller rating
    351
    66
    13
    7
    7
See reviews for
Families
46
 
Couples
222
 
Solo
31
 
Business
70
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Timisoara, Romania
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 13 May 2013 NEW

I had some difficulties while picking a hotel for staying in Prague. The variety was huge. So I picked Mandarin and it appeared to be a good choice. Prague is indeed very touristy place. Multitude of people on the limited historical area. Living there is uncomfortable. Unlike another good hotels, Mandarin is at the very calm location, about 0.3 km... More

Was this review helpful? Yes
MO_Prague, General Manager at Mandarin Oriental, Prague, responded to this review
14 May 2013

Dear Guest, Thank you very much for sharing your experience of your recent stay at Mandarin Oriental, Prague with the Tripadvisor Community. I am delighted to hear that you have enjoyed your stay with us, in particular as you mentioned the calm location of our hotel as well as our attentive and competent staff. Your kind words are the best... More

San Francisco
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 10 May 2013

We were initially booked elsewhere but than found out about a third night free promotion through Amex (I believe they had a similar promo available directly from MO also). We are so glad we switched to the Mandarin Oriental. The staff (front desk, doormen, restaurant, concierge, everyone) was uniformly friendly and completely conversant in English -- in fact, embarrasing us... More

Was this review helpful? Yes
MO_Prague, General Manager at Mandarin Oriental, Prague, responded to this review
14 May 2013

Dear Guest, I would like to thank you for investing your time in sharing such a positive review regarding your recent stay at Mandarin Oriental, Prague with the Trip Advisor Community. I am very delighted to hear that you have spent such a wonderful time at our hotel, especially I was pleased to find out that the equipment of the... More

Los Angeles, California
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 8 May 2013

NIce enough hotel away from the city centre. Just a short walk away. Rooms were ok...not quite Mandarin Oriental standards in the US. The service was great. Especially, Katarina, the concierge. She was fabulous in securing reservations. We were celebrating our anniversary so they welcomed us with a bottle of champagne,white chocolate strawberries & heart shaped roses on our bed.... More

Was this review helpful? Yes
See 3 more reviews by RosettaP for Prague
MO_Prague, General Manager at Mandarin Oriental, Prague, responded to this review
9 May 2013

Dear Guest, Thank you for sharing such a positive comment about your recent stay at Mandarin Oriental, Prague with the TripAdvisor community. I am delighted to hear you have enjoyed your stay with us especially as you mentioned the attentive service of our staff. Please rest assured I will share your words of appreciation with Katarina and with our entire... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 7 May 2013

This hotel is great value for money. The staff were very helpful, capable and extremely nice. They remembered little details of your desired requests. The staff helped us in booking a delicious and romantic dinner out and also arranged a guided cycle tour of the city for us. The location is fantastic. It's right in the heart of the city... More

Was this review helpful? Yes
See 2 more reviews by afoxywife for Prague
MO_Prague, General Manager at Mandarin Oriental, Prague, responded to this review
9 May 2013

Dear Guest, Thank you very much for taking your time and sharing your generous review with the Trip Advisor community. I am thrilled to read that you have enjoyed so many aspects of your stay, including the beautiful and peaceful location of our hotel, the attentive service of our staff, the equipment of our rooms as well as of our... More

London, United Kingdom
Top Contributor
54 reviews 54 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 May 2013

I have been a few of the Mandarin Oriental hotels. All of them have had one common factor, they have all had a fantastic customer service, making sure the customer goes first. Although staff in general was very supportive, my experience is that if I did not know I was in the Mandarin, I wouldn't have never realised. It is... More

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See 2 more reviews by rgpepe for Prague
MO_Prague, General Manager at Mandarin Oriental, Prague, responded to this review
9 May 2013

Dear Guest, Thank you very much for taking your time and sharing your review with the Trip Advisor community I regret to read that after your last visit to Mandarin Oriental you did not feel delighted. All our guests comments are extremely important to us. Your feedback regarding the breakfast and a late check-out are well taken indeed, please rest... More

New York City, New York
1 review
1 of 5 stars Reviewed 23 April 2013

Being a frequent traveler for both business and pleasure for the last 2 decade; the reason I have always prefer to stay at a Mandarin Oriental is the impeccable service your hotel delivers no matter what part of world I happen to be in. I recently stayed at your hotel with a large group of my colleagues and clients and... More

Was this review helpful? Yes
MO_Prague, General Manager at Mandarin Oriental, Prague, responded to this review
3 May 2013

Dear Guest, I would like to thank you for your time to discuss your comments in the detail via telephone. Once again, I apologize for the inconvenience and I would like to assure you that I have shared your feedback with my entire team. I have taken necessary steps that will enhance our usual attention to service towards our guests.... More

Orem, Utah
Top Contributor
83 reviews 83 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 22 April 2013

My wife and I spent 5 nights at this hotel in Prague. It is an old Monastery and is a beautiful oasis in the middle of the city. The service is excellent. The rooms are beautiful and well designed. The meals we had there were tasty and well presented. I liked everything about this hotel from the location to the... More

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See 8 more reviews by Ray J for Prague
MO_Prague, General Manager at Mandarin Oriental, Prague, responded to this review
25 April 2013

Dear Guest, I would like to thank you for investing your time and for sharing such a positive review about your recent stay at the Mandarin Oriental, Prague with the Trip Advisor Community. I am very delighted to hear that you have spent such a wonderful time with us, especially I was pleased to find out that the hotel location,... More

1 review
2 of 5 stars Reviewed 18 April 2013 via mobile

You may think I'm being petty, but there are some things I'd expect in a 5 star hotel that are sorely missed here: * Drawers for my smalls! This hotel has nowhere to put folded clothing. No drawers! None! * A stand alone shower! I almost broke my back trying to rinse my (long) hair in the ludicrously designed over... More

Was this review helpful? Yes
MO_Prague, General Manager at Mandarin Oriental, Prague, responded to this review
22 April 2013

Dear Guest, Thank you for taking your time and sharing your review with the TripAdvisor community. I regret to hear that we did not meet your expectations. I am sorry for the inconvenience and I would be grateful for the opportunity to discuss your experience into detail at your earliest convenience. Please kindly contact me directly by telephone on +420... More

London
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 16 April 2013

I had been here for work before so I knew where it was and how great it was. So taking my wife to Prague for 2 nights for the first time meant we had to stay here. From the moment you walk in you are treated so well. The room was perfect, we were in 304, with a view of... More

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See 3 more reviews by retired_backpacker for Prague
MO_Prague, General Manager at Mandarin Oriental, Prague, responded to this review
17 April 2013

Dear Guest, Thank you very much for taking the time to share your experience of our hotel here on TripAdvisor. I am pleased to read you have enjoyed your stay at Mandarin Oriental, Prague, especially the room ambience, the view to the garden as well as our legendary service. Also, I am happy to read that my colleagues went an... More

The Hague, The Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 15 April 2013

We chose this hotel because the spa was suppose to be one of the best in Europe. Well, this hotel had NO disappointments! The location to what we wanted to see in Prague was perfect. The spa experience was heavenly. The gym was great. It was a little crowded at times but just because it was a great gym that... More

Was this review helpful? Yes
MO_Prague, General Manager at Mandarin Oriental, Prague, responded to this review
16 April 2013

Dear Guest, I would like to thank you for investing your time and for sharing such a positive review regarding your recent stay at the Mandarin Oriental, Prague with the Trip Advisor Community. I am very delighted to hear that you have spent such a wonderful time at our hotel, especially I was pleased to find out that the location... More

 
 
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Additional Information about Mandarin Oriental, Prague

Also Known As:
Mandarin Oriental, Prague Hotel Prague
Mandarin Oriental, Prague Hotel
Mandarin Oriental Prague
Mandarin Prague
Prague Mandarin Oriental
Prague Mandarin
Address: Nebovidska 459 | Mala Strana, Prague 11800, Czech Republic
Phone Number:
Region: Czech Republic > Bohemia > Prague > Praha 1
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#30 Romantic Hotels in Prague
#34 Family Hotels in Prague
#35 Luxury Hotels in Prague
#43 Business Hotels in Prague
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Mandarin Oriental, Prague has been designed as an intimate, luxurious hotel featuring a contemporary, elegant interior style, housed in an exceptionally beautiful building that began life as a monastery in the 14th Century. Ideally located in the heart of Prague's rich historic centre, in the Mala Strana district, the hotel is within easy walking distance of the city's major tourist attractions. ... more   less 
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Mandarin Oriental, Prague
Enter dates & see best prices* (from Booking.com, Travelocity, Expedia.com, and 6 more)
Enter dates 1 night 2 nights
Show Prices