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The Bonerowski Palace

5.0 of 5
Rynek Glowny 42 / ul. Sw. Jana 1, Krakow 31 013, Poland
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The Bonerowski Palace
Ranked #13 of 233 hotels in Krakow
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138 reviews from our community

Traveller rating
    104
    22
    7
    4
    1
See reviews for
Families
13
 
Couples
76
 
Solo
7
 
Business
3
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Rochester, New York, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 13 May 2013

We stayed here for 8 nights in late April/May 2013. What a lovely hotel! Located directly on the main square, it is an ideal starting-point for touring all of Krakow's center city. The hotel was charming... delicious and hearty buffet breakfasts, super-comfortable bed and spacious room (we chose one with a king bed and shower), VERY quiet with double-pane windows.... More

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Barbara Z, General Manager at The Bonerowski Palace, responded to this review
21 May 2013

Thank you very much for taking the time to express your opinion about your recent stay in The Bonerowski Palace*****. I am more than happy that all of you liked the service and enjoyed our hotel. It is a nice for me and my staff to read such satisfied opinion. We were delighted to read you enjoyed the location of... More

Bergen, Norway
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 May 2013

Really nice hotel. No two rooms were the same (our group had 7 rooms). It was clean and everything was in top condition - nothing shabby. The breakfast was excellent. The only issue that we had was with the front desk staff. We had booked a restaurant and asked them how to get there. When they heard the name of... More

Was this review helpful? Yes
See 5 more reviews by BrowmanH for Krakow
Barbara Z, General Manager at The Bonerowski Palace, responded to this review
13 May 2013

Thank you so much for your recent stay at the The Bonerowski Palace and feedback. We take all our guest feedback very seriously and apologise for all the inconvenience caused. We hope to welcome you back as a guest soon! Regards, Barbara Zamorska. More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 30 April 2013 via mobile

The hotel couldn't have had a better location for a stay in Krakow. In the middle of the center, close to everything. We were seven couples traveling together, and none of the rooms we got were looking the same. The breakfast was excellent, friendly staff.

Was this review helpful? Yes
Barbara Z, General Manager at The Bonerowski Palace, responded to this review
13 May 2013

Thank you for taking the time to review our The Bonerowski Palace. It was great to hear that you found the location to be so perfect and the room to meet your every need. We shall look forward to welcoming you back. All the best…Barbara Zamorska. More

1 review
5 of 5 stars Reviewed 8 April 2013 via mobile

After being met at the airport by a Cresta rep telling us that the hotel we had booked months before - the Sheraton, was overbooked we were told that we had been relocated to The Bonerowski Palace. Initially my husband and I were apprehensive but our taxi driver told us that we would be pleasantly surprised. We certainly have been,... More

Was this review helpful? Yes
Barbara Z, General Manager at The Bonerowski Palace, responded to this review
18 April 2013

Thanks a lot for recommending our hotel! We are central to so much of what Cracow is famous for whether it be sightseeing, shopping, or dining, it is all just minutes away from The Bonerowski Palace*****. Thank you for your outstanding review, and kind words about our staff. Thank you again and hopefully we will see you soon! Barbara Zamorska More

Milton Keynes
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 8 April 2013 via mobile

Stayed there 3rd to 7th April 2013, room 205 was excellent (see photos). Staff very friendly and food (breakfast buffet) very good. The hotel is right on the main square so you can walk everywhere with ease. We asked the receptionist (Anna) to arrange transfers and site seeing tours and those arrangements door-to-door were excellent. Everyone was very helpful, and... More

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Barbara Z, General Manager at The Bonerowski Palace, responded to this review
18 April 2013

Thank you for delighful review and for your kindness! We are happy that you enjoyed your stay with us with us. I appreciate your mention about the staff. All of the staff prides themselves on giving great customer services. We work hard to constantly better our level of service and quality of product so that our guest's expectations are always... More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 22 March 2013

I researched hotels on Trip Advisor as I always do and the write up for this hotel was always good. We were not disappointed. My husband and I visited Krakow from 18 - 21 March 2013. It was freezing and snowing. The hotel was very comfortable. We never saw the staff who cleaned the rooms (like you usually see in... More

Was this review helpful? Yes 1
Barbara Z, General Manager at The Bonerowski Palace, responded to this review
3 April 2013

Thank you for taking the time to share your feedback of The Bonerowski Palace*****. It is good to hear that you were pleased with the rooms, location, food. The Bonerowski Palace is truly ideally located at the heart of cultural Cracow. Milano Restaurant has a fantastic selection of dishes. So It is really nice to hear that you were happy... More

London, United Kingdom
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 22 March 2013

Perfect position on the square. Opulent decor throughout (we had a standard room). My only minor gripe was that the bath towels were too small. Fabulous choices for breakfast with chef preparing eggs & pancakes to order. Free wifi and mineral water in the rooms. We had a delicious meal in the Milano Restaurant and enjoyed the ambience of the... More

Was this review helpful? Yes
Barbara Z, General Manager at The Bonerowski Palace, responded to this review
3 April 2013

Thank you very much for recommending The Bonerowski Palace*****. Thank you for nice words about them - “We had a delicious meal in the Milano Restaurant and enjoyed the ambience of the cafe too”. We do have a great team in the restaurant so for us is very important. I am very glad to hear you were able to enjoy... More

Bergen, Norway
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 20 March 2013

We booked an executive suite, and was lucky enough to be upgraded to the penthouse apartment, which was superb. The location of the hotel could not be better, right on the main square in beautiful surroundings. A well-trained staff helped us with all our needs, and were very service minded. The breakfast buffet was tasty, with a good selection to... More

Was this review helpful? Yes
See 7 more reviews by TriTrond for Krakow
Barbara Z, General Manager at The Bonerowski Palace, responded to this review
3 April 2013

Thank you for delightful opinion. We are delighted that you enjoyed many of the services at the Bonerowski Palace and you found the quaility and design of the room to your satisfaction. We hope to welcome you back as a guest soon! Best regards, Barabra Zamorska More

London, United Kingdom
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 17 March 2013

What a gem! The whole thing was absolutely wonderful and I am very eager to return! We stayed in the Bonerowski suite which was massive and overlooking the main square with flowers decorating the little balcony. The breakfast was to die for, the chef actually cooked something that wasn't on their menu when I asked if it was possible. The... More

Was this review helpful? Yes
Barbara Z, General Manager at The Bonerowski Palace, responded to this review
18 March 2013

Thanks a lot for recommending The Bonerowski Palace*****. I am glad you enjoyed your stay with us and loved our breakfast and location. I enjoyed reading the many kind things you shared about our staff. Thanks again and we look forward. Best wishes, Barbara Zamorska More

kilmarnock, united kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 17 March 2013

My friend and I stayed at the Bonerowski early in March. It took about 30 minutes to get to hotel from airport. We had pre booked a taxi which cost £30 return. The hotel is situated right on the main square which if you are visiting Krakow is the most perfect location. We arrived at the hotel to find we... More

Was this review helpful? Yes
Barbara Z, General Manager at The Bonerowski Palace, responded to this review
3 April 2013

Thank you for taking the time to review your recent stay at The Bonerowski Palace*****. I am pleased to see that you enjoyed the location, tasteful dishes served by our restaurant and our breakfast. I enjoyed reading the many kind things you shared about our staff. I am delighted to read that their service makes you feel so welcome. Welcome... More

 
 
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Additional Information about The Bonerowski Palace

Also Known As:
The Bonerowski Palace Hotel Krakow
The Bonerowski Palace Hotel
Palac Bonerowski Krakow
Palac Bonerowski Hotel Krakow
Address: Rynek Glowny 42 / ul. Sw. Jana 1, Krakow 31 013, Poland
Phone Number:
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Pets Allowed Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#5 Romantic Hotels in Krakow
#8 Luxury Hotels in Krakow
#38 Family Hotels in Krakow
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The Bonerowski Palace is situated in the heart of Krakow, on the corner of Św. Jana Street and the Old Market Square. It is seated in a meticulously restored and richly refurbished UNESCO edifice of the Middle Ages. The elegant interior of the palace contains both unique polychromes and beams, gothic column, antique stone safe, as well as modern forms and technologies, serving to the safety of the guests. The palace also prides itself on the Europe longest, 22-meter long chandelier. The palace windows face an incredible sight of St. Mary Basilica, Drapers Hall (Sukiennice), St.Wojciech’s Church and the statue of Adam Mickiewicz. ... more   less 
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The Bonerowski Palace
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