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Fagus

4.5 of 5
Ojtozi Fasor 3, Sopron 9400, Hungary
Hotel amenities
Fagus
Ranked #10 of 13 hotels in Sopron
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29 reviews from our community

    Trip type
Traveller rating
    2
    7
    11
    7
    2
Date Rating
Budapest
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 18 April 2013 via mobile

This was 3rd time for us to spend few days here. Actually, we would never come back after bad experiences, unless we do not read on website about new management. This was the reason we gave another chance, and it was worth! We realized really lots of positive improvements: - quality of food: delicious dishes, much wider choise than before!... More

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Kovacs M, Director of Sales at Fagus, responded to this review
24 April 2013

Dear pp77 Guest from Budapest, Thank you very much for your valued review. We are very happy you visited us again, and we would like to thank you for your kind words. Thank you for your advices also, what and how can we our services let improve more for. Certainly we will manage these things like old, broken toys, missing... More

Budapest, Budapest, Hungary
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 14 April 2013

Positive: If you are visiting Sopron, location is good. 15 mins drive from Sopron. Hotel on edge of forest for great walks. Hotel rooms very clean and modern. Staff were outstanding and helpful. most of them spoke enough English to understand us. Baby chairs available. Small outdoor playground, a little tired but functional. Negative: no amenities except a shower cap... More

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Kovacs M, Director of Sales at Fagus, responded to this review
16 April 2013

Dear Angela K, Thank you very much for your review. We have learned a lot from it, we will discuss your points on the management meeting tomorrow, and we will manage them as soon, as we can. We are comitted to provide better services to be a better and friendly hotel here in Sopron. Kind regards, Miklos Kovacs More

Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 December 2012 via mobile

I stayed several times in this hotel for business. Usually it is OK, but the management (and service company) had been change recently and it is not yet in place. We stayed there the day after and they couln't supply any alcohol drinks in bar, etc.

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See 5 more reviews by Krisztian M for Sopron
Kovacs M, Manager at Fagus, responded to this review
14 December 2012

Dear Krisztian M, Thank you very much for your rewiev. It's true, there is a new management and a company of operation in our hotel. We are realy very sorry for your unpleasant experience, on the first few days of our starting period. We realy couldn't sale alcoholic drinks, as we haven't permission to do it. Now we are working... More

Budapest, Hungary
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 December 2012 via mobile

This is a four star hotel, but the service is very poor. There is no chair for little baby in the restaurant. There is no water kettle. There are no towels in the wellness. You can not change the dinner for lunch, if you paid half-pension. The wellness is very small, the sauna is dirty.

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Kovacs M, Manager at Fagus, responded to this review
14 December 2012

Dear Grisham73, Thank you very much for your review. We are realy very sorry for your unpleasant experience. We took the hotel for operation just two weeks before, and we have to develop a lot of things yet. We bought already a lot of new catering tools, like glasses, water kettles, spoons, forks, etc.-etc. We will buy also baby chairs,... More

Budapest
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 26 October 2012

We have spent a short week as the hotel was promoting a package for Children, with our 2,5-year old son. We booked a bigger suite. Positive: - nice design - package offered free tickets for bob skating and Familypark - small but nice wellness and pool, without crowd - nice location - lots of activities possible in the surroundings Negative:... More

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Kovacs M, Manager at Fagus, responded to this review
14 December 2012

Dear ppV77, Thank you very much for your review. We are a new management and operational company in Hotel Fagus, we operate the hotel from the end of November. We realy very sorry for your unpleased experience in our hotel and we try to improve the service level, concerning as especialy to catering, cleaning and the motivation as well. Thank... More

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2 of 5 stars Reviewed 23 October 2012

positives: - polite and helpful reception - good location negatives: - poor cleanness (spots on the beds, bedlinens, carpets) - old, overused towels - small restaurant, low quality foods (especially desserts), rude and unpatient staff, poor breakfast, chaos, dirty cutleries, plates and glasses - small and amortised "wellness" (?), no wellness towels - parking for extra fee - extremly low... More

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Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 25 September 2012 via mobile

The hotel' location is great, on top of the hills and with forrests around. The rooms are OK, but beds would need to be changed, quite consumed. Bar is hectically opened, seems to not be intrested about that income. The kitchen is poor.

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See 5 more reviews by Krisztian M for Sopron
Warsaw, Poland
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 21 September 2012

We organized a 3-day event at this hotel a few days ago for a bigger group (60+ pax). Terrible doesn't even begin to describe the experience. Giving this hotel four stars is a straight-out joke. For a start, the rooms were dirty and smelly (as in: hair in the bathtub). Some people from our group actually needed to change their... More

Was this review helpful? Yes 1
Vienna, Austria
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 September 2012

We spent 2 nights in this hotel, 4 adults and 2 young children. Even though it is 4* the hotel did not come up to our expectations. Location of the hotel: excellent! It is in a beautiful park with playground and there is a forest next to it as well Rooms: nice big balcony, size OK. Bathroom shower mouldy. Not... More

Was this review helpful? Yes 1
St Albans
Senior Contributor
22 reviews 22 reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 27 August 2012

Stayed two nights. Not bad - nice room with a big balcony, decent beds, clean, good powerful shower, friendly staff. Surprised to find no little shampoos etc in the bathroom - one gets lazily dependent on such things. Breakfast was a bit lack-lustre - wasn't tempted to try the cooked options, but juices, coffee and cereal options could have been... More

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See 2 more reviews by chasm205 for Sopron
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Additional Information about Fagus

Also Known As:
Fagus Hotel Sopron
Address: Ojtozi Fasor 3, Sopron 9400, Hungary
Region: Hungary > Central Transdanubia > Gyor-Moson-Sopron County > Sopron
Amenities:
Fitness Centre Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 13 hotels in Sopron
Price Range: $
Hotel Class:4.5 star (4.5*)
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