We booked this hotel because it had good reviews and looked really nice. When we arrived we checked in and asked if the hotel was busy and were told it was extremely quiet which quite pleased us. We took out bags to our room and ventured straight out. The city is so pretty and there was snow, it was freezing... More

The staff is very friendly and helpful. The Hotel is super clean. It is right in the center of the wonderful old town of Tallinn. It is a beautiful historic building. We highly recommend this hotel. We enjoyed our stay there. More

Lovely hotel located right in the heart of the old town in Tallinn - just a few steps away from the main square and a few minutes walk to most restaurants and bars. The staff were absolutely exceptional - so friendly and helpful. Breakfast was a fairly standard buffet, but you could also choose a cooked option from a very... More

We were there in early December. Having read the reviews I was expecting the room to be cold but it wasn’t. There was an electric heater which boosted the temperature when needed. We overlooked the courtyard, which I think would be lovely in the summer but was packed up for the winter. I appreciate that rooms onto the street may... More

I travel a lot. And I am in the hotel business which makes me a customer from hell. So it either takes something really terrible or something very special to make me come onto TripAdvisor and pass judgement. I came to Tallinn as part of my New Year celebrations and I decided to stay at The Merchants House Hotel, a... More

Enjoyed a 3 night break at this hotel in Nov 11 and would not hesitate to recommend to others. The location is a 30 second walk off the main square in the Old Town.An absolute must for exploring this wonderful medieval town with its amazing narrow streets, stunning churches, cathedrals etc, The rooms are well equiped (standard we had),contemporary, clean... More

We loved this hotel. it is 30 seconds walk from the main square of the old town and is a charmingly restored boutique hotel. The staff are helpful and friendly. We were disappointed with the small cold room we were given at first so we asked if they could move us which they did to a larger warmer more comfortable... More

Good hotel all round, quick response to emails when booking and happy to negotiate a good price on the hotel room. Friendly welcome on arrival and taxi arrived on time at airport that was pre-booked both ways. Room was clean and spacious and a good all rounder. I think hotel should just keep an eye on the mildew that was... More

We booked three nights at Merchant's House Hotel in The Courtyard Suite at a cost of 175 euros per night, including breakfast. The suite was freezing - there were four radiators, all of which did not work. We complained to Reception and were offered some electric heaters, which were totally insufficient and unsatisfactory. However, the Receptionist was lovely and as... More