We stayed 2 nights as part of 8 day tour and this was without doubt our best hotel. Well located, clean comfortable. friendly staff . We had probably worst view from window room 116 as we looked directly at a blank wall. More

Having toured Cuba, staying in several hotels, including the Nacional in Havana, this beautiful hotel was a real treat. The reception staff are charming and immediately offer a welcome drink. The decor is very attractive and our bedroom opened out into a little courtyard. Everything was immaculately clean and well maintained. We only had breakfast and a lunch at the... More

I love the elegant colonial architecture of this hotel. It's in the center of the city and very convenient. I had a room overlooking the square which was very nice. The room was spacious and there was good hot water supply. The internet was however down during my stay. After all, I was in Cuba, so I think I can't... More

We stayed for 4 nights in this wonderful hotel. Our room was front facing with a balcony. We had a brilliant time here. The staff were all very friendly and helpful. Breakfast was very good, plentiful and fresh. More

Ideal location in central Trinidad. Staff welcoming and pleasant - breakfast buffet style - the widest choice imaginable. Room was of a good size and we were luck to have a front room with large, shared balcony. No other outside space at the hotel. Park opposite hosted a very loud amplified music event for the whole week and there was... More

Our 3 night stay in the Iberostar was excellent. The rooms and service are first class. The restaurant was also of a good standard. The staff are polite and helpful and make an effort to make your stay as comfortable as possible. The Hotel is right in the centre of town and close to all the sites of interest, including... More

Unfortunately, I had a bad experience with this hotel for three reasons: 1) Although I had a prepaid voucher for 2 nights, I could only be offered a room for 1 night 2) The (corner) room was large and comfortable, but VERY NOISY. A party was going on in the square and the adjacent street on the Sunday I stayed... More

Overall Cuba's hotels and service standards are pretty average until you come to the Iberostar Grand at Trinidad. We were there for 2 nights and had been experiencing poor service and also the lack of hot water in 5 star hotels including the Parque Central in Havana. Iberostar's team in Trinidad is headed up by Yudi, she did a fantastic... More

We arrived at this hotel after a stay in Havana at the Parque Central Hotel which is also part of the Iberostar group. We understand this is one of a handful of hotels in the Iberostar group with some special attraction. We saw in this in the Iberostar brochure in the room unfortunately it was in French so we couldn’t... More