Thanks for your feedback, and for choosing us for your recent stay. I really appreciate the nice comments about the staff--they do enjoy what they do! One of the benefits to our location is that we're situated slightly off the busy street, so it's quieter than many urban locations. Getting a cab can be tricky, but we're using a new... More

Thanks so much for giving us a second chance, and I am absolutely delighted that you had a better experience! We've made a lot of positive changes to the hotel over the past year, and I'm most appreciative of your feedback. The sleep sofas were actually ordered this week, so they should be here in late summer or early fall.... More

Hello, and thanks for your feedback. I'm glad you found the staff to be helpful with restaurants and directions while you were visiting the city. We're near to a lot of dining and other attractions, and it gives us great pleasure to introduce our guests to Washington, DC. There are times when something can be done about a particular issue... More

Since my Guest Service Manager and I have already spoken with you personally, I feel confident we have addressed the concerns you raised. It would be inappropriate for me to comment any further on the details of the situation. I would like to again offer my sincere apologies to you and your fellow travelers. More

So glad you and your family enjoyed your time with us--thanks for taking the time to write a review! Our spacious suites and our complimentary food and beverage offerings make us a great value for leisure travelers. And I really appreciate your comments about the staff,...thank you!! If your travels bring you back to Washington, DC we hope to see... More

Thank you so very much for taking the time to share your experience and all the positives about your stay with us! I'm so glad that you found us to be an oasis in the city. Despite our very central location, we are situated in such a way that the hotel is quiet which allows for a great nights sleep.... More

Thanks so much for your response and your nice comments about the hotel. I'm especially pleased that you found the staff to be friendly--we really do aim to please! And the good news about the sleep sofas is that they have been ordered and will be in later this year, which our entire team is very excited about. Thanks again,... More

Thanks for your response--I'm so glad we've created a new fan of the Homewood Suites brand!! Our large suites and complimentary food and beverage offerings make us a great value for both business and family travel. I hope to have you back with us again! More

Thanks so much for your nice comments! I'm delighted you were pleased with our location and food and beverage offerings (minus the coffee...sorry!). We look forward to having you back with us. More