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Sheraton Agoura Hills Hotel

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Traveller (153)
Room & Suite (48)
Dining (19)

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#3 of 5 hotels in Agoura Hills
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Service
Value
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bowling offsite
Board games / puzzles
Car hire
Parking
Paid internet
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Snack bar
Special diet menus
Vending machine
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Interconnected rooms available
Room service
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Safe
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Mountain View
Languages Spoken
English, Spanish
Hotel links
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652Reviews1Q+A100Room tips
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Bose2 wrote a review Feb 2024
New Brunswick, Canada250 contributions140 helpful votes
Nice suburban Sheraton outside of Los Angeles, we decided to stay here because parking was free and it's a good value using Marriott Bonvoy points. The property is due for a remodel but is still decent, the bed was very comfy, the room was fairly clean but kind of dark and filled with bulky & dated furniture. The room had a balcony which was pleasant and we had a club level room with lounge access, the offerings were nice and the breakfast was adequate. The young soft spoken lady at checking was friendly and lovely, we did not have much interaction with the staff other than that. We thought it was well located if you don't need to stay in Hollywood or LA proper, we were still within 30-45 minutes to attractions in Burbank and Hollywood. Hotels in the LA area are crazy high, so this remains a good option value-wise if you can find a decent rate or a Bonvoy reward option. I would return for its value aspect and the location in the Santa Monica mountains was lovely. Canoga Park/Calabasas is not far with lots of shopping, restaurants and the Westfield Topanga Mall.
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Date of stay: February 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Navigator14152423821 wrote a review Feb 2024
2 contributions
When we checked in Friday night late. When we got to the room - I noticed there were only two towels in the shower and a random hanger on the door. The next morning, I woke up and there was a sock that was not our on the floor, a "hand print" on the head board. That morning 10:00am, I went down and told the front desk. I even took pictures to show her the room was not cleaned. She told me house keeping will clean it ASAP. I went off to run errands came back at 1:30pm my room was still not cleaned. Stopped by the front desk again told her my room was not cleaned. She said they will get right on it. Got back that night! Guess what the room was not cleaned but there was a note from Rhea Lopez with a fruit tray that said - they apologize for the inconvenience and that she tried to call me on my number on file. This is not true cause I am a lifetime member and my number that is on file is my cell. She never called. It was 11:30 at night when I got back to my room and I was tired but the next morning I stopped by the front desk again. Gave them my number and asked Rhea to call me to discuss the dirty room. Still no call back. I would not stay here.
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Date of stay: February 2024
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Trip type: Travelled with family
Room Tip: Find a new hotel!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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RickSolvang_CA wrote a review Jan 2024
Solvang, CA36 contributions9 helpful votes
Was concerned after reading reviews. Glad we still went. Check in and bartender outstanding. Room was clean, quiet and great size. Because the lounge was closed for the holiday they gave us drink coupons and morning breakfast. Outstanding staff at breakfast. Free parking. They do plan to renovate hotel, rooms are dated, but nothing for me to knock review. Thanks Sheraton!
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Date of stay: January 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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nfriendly wrote a review Oct 2023
Atlanta, Georgia88 contributions36 helpful votes
This hotel is in sad shape and is probably the worst hotel I have ever stayed in. The bath tub had rust. The carpet had holes. The drapes were broken. The walls were scratched. It smelled damp and musty. My guess is that it has not been renovated in about 20 years... That being said, I actually slept well as the bed itself was nice and newer, but everything else was gross. I would never stay here again.
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Date of stay: October 2023
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Dan wrote a review Sep 2023
San Mateo, California17 contributions2 helpful votes
My recent stay at this Sheraton was fine. Nothing great but there are some fixes they can complete to make stays better. The hotel is in major need of a remodel. While there isn’t anything they can do about the low ceilings in the hallways and rooms, the biggest and easiest thing is probably relighting. Hallways are dark and so are the rooms. Some natural light helps but at night with the blinds closed the lamps are the harsh yellow/orange lighting and the lamps are old. The furniture is really showing its age. The pool could also have been a bit cleaner. Many dead bees, bugs and tree branches. The bed was comfortable though and Sheraton does have the best smelling bathroom amenities of all the Marriott brands, in my opinion.
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Date of stay: September 2023Trip type: Travelled on business
Room Tip: Free Parking (always a plus)!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Annette F wrote a review Sep 2023
San Diego, California10 contributions3 helpful votes
My husband and I travel to the Thousand Oaks/Northridge area from San Diego every two to three months to visit my son and his family. We usually stay at the Warner Center, (where we will stay at again), yet wanted to try another hotel. We are so happy to have stayed here. I found the room to be well designed and very romantic. The bed was a dream and the room was nicely laid out. Loved the shower. Roomy bathroom and the lighting was good. Plenty of (Free) Parking. We loved the serene location. The Staff were very kind, welcoming and attentive. It's a short drive to restaurants, Wood Ranch Grill is a fav of ours. There was a Tesla charging close by. We are looking forward to our stay later this month.
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Date of stay: June 2023
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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RoadWrangler wrote a review Aug 2023
Cupertino, California651 contributions234 helpful votes
Check in was easy by the friendly staff. The room was a good size and clean, with all amenities (coffeemaker, mini fridge), but was very dark. Unfortunately, there was only a power outlet on one side of the bed--not good in this modern age of electronics when two people need to charge devices at bedside! The bed was so tall to climb up into, but once there it was comfortable and had non-feather pillow options--great for allergy sufferers. Unfortunately, the air conditioner was noisy--aside from the loud rushing air, there was a jarringly loud bang sound every time the unit would auto turn off, making it difficult to sleep, and the room was too hot in July to turn it off completely. The bathroom (also dark) had a shower/tub combo with mold in the tile grout--housekeeping needs to give it a good scrubbing. The water pressure was great but the water itself was very soft. There wasn't a hair dryer in any drawer, cubby hole, or closet; after calling the front desk twice they finally brought one, about an hour and a half later (guess the first front desk guy forgot). The wall mounted magnifying glass was a nice touch. The free WiFi was painfully slow to connect and kept cutting out; maybe our room at the end of a hallway was out of range but that should be fixed so signal reaches all rooms. The hotel has a large, open-air parking lot. I've stayed here before and despite the issues I might stay again the next time I'm in the area or I might decide to look elsewhere.
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Date of stay: August 2023Trip type: Travelled as a couple
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Laura D wrote a review Jul 2023
1 contribution2 helpful votes
I stayed here for a wedding for two nights a few months back. I was hesitant to post a review because I rather hash it out with the hotel but they eventually went the route of ignoring me. The hotel was overall fine, I’d put it as a two star hotel, dirty carpet, corners of room were dusty, vents dusty, whatever it happens. However, the comforter was the most disgusting thing I’ve ever seen in an hotel before. When making the bed one of the mornings, we noticed the comforter was ridden with mold, dirty, I don’t even know, I’ve never seen anything like this. We didn’t want to make a huge fuss at the front desk hoping that the bride and groom would not find out about our experience but we took some photos are shared it with the hotel desk staff. They were disgusted and shocked, they told us they would send up the cleaning service to disinfect the room and change the bedding. There must have been a miscommunication because the only change to the room was that the comforter on the floor was picked up and put right back onto the bed and the bed was made. We honestly just removed the comforter for the duration of our stay because she didn’t want to argue and we’re so disgusted, slept with our hoodies and sweatpants on. During checkout we were about to meet Rick, “the manager”, immediately he was defensive, rude, confrontational as if we had told him his own kitchen in his house was dirty. My ask of rec was to get a refund for the two nights, as it’s absolutely unreasonable to stay in those conditions, especially after bringing it up twice, and if he wasn’t able to give me a refund, I was looking for points to be added to my account. Nothing more than that just my money back - pretty reasonable. Please see Ricks response to my email: “Sorry for the delay.  We did some testing with the chemical supplier. This was not mold as first stated not was it dirt.  Feather can scorch when old and inside a sealed comforter like we have. When you first came down you were mentioning congestion or sinus issues because you believed it to be mold.  This is not the case and these linen items, while old, are not dirty. I hope this clarifies things for you.” Scorched feathers lol?? I followed up via call, voicemails and emails after the fact. Zero response. Such poor management and disgusting experience.
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Date of stay: June 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Amy L wrote a review Jun 2023
Monte Sereno, California23 contributions8 helpful votes
My hotel was broken into with a master key and my bags with my car keys were stolen. If you're planning on using this as the hotel for your wedding guests I would stay elsewhere because security here sucks and the general manager is unresponsive. I stayed at this hotel for my friend's wedding with two other young women over labor day weekend. We closed the door behind us and it locked automatically. When we returned, our bags were stolen. Nothing could be done that night because the sheriff's department couldn't come till morning. The daytime manager tried to help us in the morning but was unable to do much. She later told us that a master key was used to get into our room but they couldn't tell when because the key logs were showing all the keys were used at the same time which was inaccurate because we were in and out of the room all day. They couldn't give the officer any useful information because they didn't have security footage of every exit/entrance of the building nor did they have footage of our hallway. Our stuff was eventually found in a ditch in Ventura county but my keys with my key fob were still missing which meant I was stranded in LA County until the dealership services opened up the following Tuesday. Even though it was their fault our stuff was stolen due to their lack of security they still wanted to charge me $100 for the extra night. They kept promising they'll get back to me in regards to comping me for reprograming my key fobs, the extra day I took off from work, changing the locks to my apt., etc. but I still haven't been contacted by their insurance. I've been trying to get a response from the general manager Rick Englehard since October.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Laura B wrote a review Jun 2023
1 contribution2 helpful votes
TOTAL NIGHTMARE! The absolutely worst experience I have ever had at a hotel and I travel all the time and have stayed at hotels around the world. I booked on Priceline and paid in full for 2 nights before I ever arrived at the hotel! At check in, the hotel charged our card their $150 USD for incidentals AND an additional $837 USD. After I checked out and realized they had charged $837 USD I called and complained and waited for the unauthorized and erroneous charge to be reversed and credited to my account. I waited a week for the reversal to credit the $837 USD. This was actually the beginning of the continuing nightmare. The following day my card was charged $543.43 USD and when I called to complain AGAIN the manager then took my call and apologized and advised me that they had charged my card instead of Priceline and that Priceline's card was not accepting the charge. That was not my problem to pay as I had already paid Priceline in full before my arrival. The manager Rick emailed me some statement showing they reversed the charges. NOT ONLY DID THIS NOT HAPPEN.. IN FACT THEY CHARGED ME ANOTHER $534.43 USD!!! Now the hotel owes me $1068.86. I even showed up at the hotel 9 days after check out to demand my funds be returned to me and a rude staff member named Liz called the "merchant" and assured me it was all a mistake and my funds would be returned. Three weeks later I still have NOT had my unauthorized, illegally taken funds returned! I have disputed the transaction with my bank, called Marriott, emailed and called the hotel, emailed and called the owners Khanna Hotels, filed a complaint with Priceline and the Better Business Bureau. The manager Rick will not respond to emails nor will Khanna Hotels. I hope my bank or Priceline or Marriott or the Better Business Bureau will help me retrieve the funds taken from my account! SHAME ON MANAGEMENT AND OWNERSHIP OF THIS HOTEL!!
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Date of stay: May 2023
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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PRICE RANGE
C$242 - C$261 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
agoura hills renaissance
FORMERLY KNOWN AS
Renaissance Agoura Hills Hotel
LOCATION
United StatesCaliforniaAgoura Hills
NUMBER OF ROOMS
280
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Sheraton Agoura Hills Hotel - UPDATED 2024 Prices, Reviews & Photos (CA) - Tripadvisor

Frequently Asked Questions about Sheraton Agoura Hills Hotel
Which popular attractions are close to Sheraton Agoura Hills Hotel?
Nearby attractions include Malibu Creek State Park (7.6 km), The Gardens of the World (7.2 km), and Cinepolis Movie Theater (4.3 km).
What are some of the property amenities at Sheraton Agoura Hills Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness centre.
Which room amenities are available at Sheraton Agoura Hills Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Agoura Hills Hotel?
Guests can enjoy an on-site restaurant and a snack bar during their stay.
Is parking available at Sheraton Agoura Hills Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Sheraton Agoura Hills Hotel?
Conveniently located restaurants include Lure Fish House, Wood Ranch BBQ & Grill, and The Stonehaus.
Are there opportunities to exercise at Sheraton Agoura Hills Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Sheraton Agoura Hills Hotel located near the city centre?
Yes, it is 0.2 km away from the centre of Agoura Hills.
Are any cleaning services offered at Sheraton Agoura Hills Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Agoura Hills Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Agoura Hills Hotel?
The staff speaks multiple languages, including English and Spanish.