My husband and I were using the GPS to get us to Disneyland and hoped to stumble across a Residence Inn as we'd recently stayed in one on Long Island and enjoyed it. Right off I5 it was one of the first hotels we came across so we went straight in to ask for a room. The guys on reception...
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After staying inside the park at Grand California the last 2 times I'll admit I've been spoiled as far as location & cleanliness but since the price is so high I thought why not try another hotel this vacation? So I went to Tripadvisor & found how high this place was rated and thought why not? Well after staying there...
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Dear NkNik75,
I want to begin by thanking you for your honest feedback. One reason we love TripAdvisor is because it allows the guest to express their familiarity with our hotel. With that being said, I would like to take this time to address the topics you have brought up about our hotel:
1. Distance: Being that we are exactly...
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I have stayed in RI in SFO and San Diego and this was the worst one by far. Rooms are old and need refurbishing, sofa bed the most uncomfortable in the world even with two extra covers on it. Even sitting on it was uncomfortable and the chair threadbare and dirty. Front desk staff on check and generally not very...
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Dear yarraridge,
I want to begin by thanking you for taking time to fill out a review about our hotel. TripAdvisor is very helpful in voicing our guest feedback. With that being said, I am truly sorry that our hotel did not live up to your expectations. We are aware that our hotel has been through a bit more “wear...
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The Residence Inn is very convenient when you have kids and are staying for an extended time to visit Disneyland. The outdoor amenities like the BBQ area and pool are great. The included breakfast makes everything that much easier in the morning. While the rooms where clean, the furniture could use some updating. Because of the use it probably gets...
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Dear Bluestraveler_9,
Thank you for taking the time to share your experience with us. I agree with you in that our outdoor amenities tie in perfectly to our sunny California weather. The BBQ’s are so helpful when cooking up a meal for a big family and being that the pool is open 24 hours, it will sure keep you occupied....
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The Residence Inn was great for what we needed. It is hard to find a hotel that allows the kids to have their own bed. This was perfect for that. The downstairs bedroom of our penthouse had 2 queen beds that the kids slept in. Upstairs in the loft was a very comfortable king bed for my husband and I....
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Dear TaraTraveler,
Thank you for such a great review. It’s great to read that your stay was accommodating for your family. I have noticed that we have been receiving a lot of positive feedback to the replacement of our beds since last year. It is very important to get a good night’s rest when visiting Disneyland.
You are absolutely correct...
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My family of 5 stayed here Friday to Tuesday. We were super happy with nearly every aspect of the stay. The room was clean; kitchenette includes a dishwasher and full size fridge; breakfast had a huge selection; we were only one stop from Disney on rte. 7 of ART. A few negatives, none of which was a staffing issue: tub...
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Dear nbgarrett,
Thank you for taking the time to write about your stay with us. It is such a pleasure to know that you enjoyed everything about your stay with us. Our hotel generally gears towards families who travel to Disneyland. With that being said, our hotel offers everything to prepare you for a long day at the park such...
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After reading many reviews of this hotel, and seeing the responses of the manager, Kimberly, who obviously cares about her customers; it was apparent that this was the hotel for us to choose for our romantic getaway. A great place to stay, with comfort and relaxation in mind, small luxurious touches, and yet non-pretentious. We were greeted at the front...
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Jolean N,
First I would like to say a big “happy anniversary” to you and your husband! It is an honor that you would spend such an unforgettable moment with us. It is common that the front desk staff goes out of their way to do something special for guests celebrating special occasions. The best part about this is that...
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Stayed here with a friend and her 8 year-old son -- he declared it was the best hotel EVER -- for the Tinkerbell Half Marathon. Great staff. Everyone was super pleasant and helpful. Pool was great for a mid-afternoon break and we we're well within walking distance.
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Dear DawnR17,
There is not doubt in my mind her son has a great taste in hotels! I want to start off by congratulating you for completing the half marathon. Having known people who have trained to do marathons, I know that it is very tough and it takes a lot of training.
Thank you for all of your generous...
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My family and I stayed here for a quick trip to Disneyland. The staff was very helpful and the location is very convenient with a shuttle stop right at the hote. The room was comfortable, space-wise, for a family of 5, 2 beds and a pullout couch. However, the pullout was incredibly uncomfortable with a very thin mattress. Also, the...
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Dear Famde5,
Thank you very much for such a great review. The great advantage of our hotel being right around the corner from Disney is that it allows guests to have options on transportation to the park. There is the option to walk, take the ART Shuttle ($4-Adults, $1-Children) or park in the structure. I apologize that the sofa bed...
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Through the years we have stayed at 10 to 12 different hotels in the area around Disneyland. This was by far our favorite. Since we were traveling with 2 families with teenagers this trip we loved the full kitchen and room to spread out. Enjoyed the patio area with the heatlamps and umbrellas for breakfast since it was really hectic...
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Dear ellemom,
It is so awesome that we ranked highest in all of your hotel stays! You set a perfect example of how beneficial the fully equipped kitchens are for families. I am also glad to know that the alternative seating arrangements during breakfast worked so well. I have spoken to many guests who enjoy the scenic view outside while...
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