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DoubleTree Denver Aurora

3.5 of 5
13696 E Iliff Place, Aurora, CO 80014-1319
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DoubleTree Denver Aurora
Ranked #13 of 49 hotels in Aurora
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158 reviews from our community

    Trip type
Traveller rating
    54
    56
    23
    15
    10
Date Rating
Denver, Colorado
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 14 May 2013 NEW

No one at the front desk read the reservation notes prior to our arrival. They preassigned rooms without reading the notes, so they had to move rooms around when we got there. I had to speak to 4 people before one of them spoke enough english to understand that my husband and I are allergic to down and needed new... More

Was this review helpful? Yes
David G, General Manager at DoubleTree Denver Aurora, responded to this review
17 May 2013

Thank you posting your review of your recent stay with us. So we can continuously work on improvement, we always appreciate feedback from our guests. I apologize for the inconveniences and frustrations we caused you. The issues included in your review are being taken seriously and are being addressed. I have shared your review with the management team and they... More

Honolulu
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 8 May 2013

The place was undergoing construction and there was dust everywhere. I had entered my hotel room earlier in the afternoon and no smells. When I returned to it a couple of hours later, I couldn't even breathe. There was some kind of chemical epoxy which smelled very strong and VERY toxic. Many hotel guests complained of the same thing. I... More

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David G, General Manager at DoubleTree Denver Aurora, responded to this review
10 May 2013

Thank you for taking the time to write a review about your recent stay. And, yes, we have been working to improve the quality of the hotel, including our guest rooms. However, the overall project is just about done. The hotel now looks better than ever. I do apologize for the problem we caused you during your stay. I hope... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 7 May 2013

The restaurant manager knew I was vegan and created a dinner menu and a breakfast menu for room service especially for me. This hotel rocks! After being on the road the third week in a row and staying at high end 4 diamond hotels, I had better service and felt more at home here than I had in the previous... More

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David G, General Manager at DoubleTree Denver Aurora, responded to this review
10 May 2013

Thank you for your business!.And, thank you for your very kind comments and 5 star review! I am so glad you had such an enjoyable experience at the DoubleTree by Hilton – Denver/Aurora. All our team members know that many travelers have dietary restrictions. We pride ourselves on our flexibility to offer a variety of menu alternatives when requested. I... More

Dolores, United States
1 review
5 of 5 stars Reviewed 7 May 2013

My room was extremely quiet and comfortable. It was clean and had everything I needed, coffee maker, refrigerator, comfortable bed. The only thing I didn't like was apparently someone was smoking in their room about halfway down my hall. Other than that (which the hotel does not have control over), I would stay here again. The conference rate was very... More

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Review collected in partnership with DoubleTree by Hilton

Seattle, United States
1 review
5 of 5 stars Reviewed 3 May 2013

Beautiful new lobby, excellent staff, excellent value. Cookie on arrival is always nice and being vegetarian, it was nice to see a veggie wrap on the breakfast menu in the dining room. Parking is not a problem and at no extra charge.

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Review collected in partnership with DoubleTree by Hilton

Billings
1 review
2 of 5 stars Reviewed 3 May 2013

The Doubletree in Aurora had a decent room for us: clean, a tv, a bed, a bathroom. My complaints: when we went down from breakfast, we were asked, "Do you have coupons? Do you have vouchers?" I don't know how you get the coupons or the vouchers, and no one told us either. So if you don't have the vouchers,... More

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David G, General Manager at DoubleTree Denver Aurora, responded to this review
6 May 2013

Your comments about your recent stay are very much appreciated. Please accept my apology for the unsatisfactory greeting you received at breakfast. Recently, we have had a number of groups stay at the hotel where breakfast was included in their rate. Our service team made an error in assuming that all guests had a coupon. We have recently made significant... More

El Paso, Texas
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 May 2013

My husband and I have stayed at this Double Tree year after year during our visits to Denver. This last visit, there was a change in management and ongoing reservation. The customer service is non existant. The rooms were unclean with old linens. The waitress was sitting at the bar folding cloth napkins while eating cookies; thus, cleaning her hands... More

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David G, General Manager at DoubleTree Denver Aurora, responded to this review
7 May 2013

All of here at the DoubleTree by Hilton – Denver/Aurora welcome guest reviews. Direct feedback is important as it gives us valuable information as to what we are doing well and where improvement is needed. I am very sorry that we failed to meet your expectations. Your review has already been shared. Each manager has committed to change and to... More

Blacksburg, Virginia
1 review
5 of 5 stars Reviewed 1 May 2013

I got stuck in Denver during "second winter" this April and they were very accomodating when I requested a room for another night. In a rush to the airport the following morning, I left clothes hanging in the closet. I called and spoke with the front desk and they mailed me my clothes the next day! The room was very... More

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David G, General Manager at DoubleTree Denver Aurora, responded to this review
7 May 2013

Thank You!! Wow, 5 out of 5!! Your kind comments are very much appreciated. Our front desk and housekeeping teams will hear your praises. I hope you will stay with us again. When you are in of a reservation, I would be pleased to assist. I can be reached at david.garon@hilton.com. More

Cortez, United States
1 review
5 of 5 stars Reviewed 1 May 2013

Very enjoyable and will probably return again. It was nice to able to stay and attend the conference in the same facility. Even though the lobby was under construction the staff was very efficient and friendly.

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Review collected in partnership with DoubleTree by Hilton

Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 28 April 2013

Three key things drive my reviews: good bed, quiet room, and good shower. The beds here are comfy and nice linens. The room was quiet and I even had trashy neighbors but couldn't hear them in my room. The shower though needs a redesign. I'm 5'10 so not very tall and I had to duck and twist about to wash... More

Was this review helpful? Yes
David G, General Manager at DoubleTree Denver Aurora, responded to this review
7 May 2013

Thank you for your review. I enjoy hearing from recent guests as direct feedback reinforces what we are doing well and where our guests say improvement is needed. I am so pleased to see you enjoyed our “sweet dreams” bed and the quietness of your guest room. And, please feel assured that the hotel’s refresh is just days away from... More

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Additional Information about DoubleTree Denver Aurora

Also Known As:
Doubletree Denver Aurora Hotel Aurora
Doubletree Denver Aurora Hotel
Doubletree Hotel Denver Southeast
Doubletree Hotel Aurora
Address: 13696 E Iliff Place, Aurora, CO 80014-1319
Phone Number:
Region: United States > Colorado > Aurora
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotels in Aurora
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Attractive Suburban Hotel in glass-&-brick building with 6-story Atrium. ... more   less 
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DoubleTree Denver Aurora
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