I received a copy of your review, and wanted to take a moment to personally respond. The issues you described are not acceptable, and we sincerely apologize for your experience. To prevent this from happening again, my team is addressing these issues in each room every day. We are grateful for the feedback you provided so we are able to... More

Thank you for taking the time to make us aware of your experience at Crosssland Economy Studio, Denver Aurora location . Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology.Let... More

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you had a bad experience with us. In response to your feedback, I would like to mention that our loyalty to our guests is what prompts us to respond to our reviews personally. We continually work to improve... More

I recently received a copy of your review of our hotel.  Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post.  Please accept my most sincere apologies. I do appreciate the opportunity to address your concerns about the cleanliness of your accommodation. First, please know... More

Thank you for taking the time to make us aware of your experience at our hotel.  I know how committed we are to satisfying our guests, which is why it gave me great pleasure to read your kind words about our staff.  Given this commitment, it was with great concern that I read the rest of your account.  You have... More

Thank you for taking the time to make us aware of your experience at our hotel. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology. Our hotel prides itself on... More

I would like to personally thank you for taking time out to write such wonderful things about your experience at our hotel.  We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month.  It sounds like we were able to do just... More

I would like to personally thank you for taking time out to write such wonderful things about your experience at our hotel.  Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. ... More

Let me start by saying congratulationson your wedding! Thank you for beginning your honeymoon at our hotel and to also take the time to write such wonderful things about your experience with us.  We strive to provide a "home away from home" for all of our guests, no matter if they are staying for a night, a week, or a... More