I have stayed at this hotel many times over the last 3 years. I am SPG Platinum and always got a suite upgrade. The beds are truly heavenly. The 9th floor lounge is awesome. The staff that work the lounge are great. They have handled my every request very quickly. The Italian restaurant that is in the hotel is very... More

Not what you would expect out of a Westin, the rooms are smaller and older. Beds are so so, the shower only has half glass so the water spills out onto the floor and the service is very slow. We stayed on the Executive floor (9) but nothing to write home about It's good for a night or two and... More

I travel frequently through latin america for work, and this is one of my favourite hotels! The beds are the most comfortable I have ever slept in (I'm considering buying the Westin mattress!), the breakfast buffet is delicious and huge, and the hotel SMELLS so good... don't know how they get the scent to waft throughout the rooms and hallways.... More

I write this review from the hotel itself, this being my third stay. Pros: - Free, direct, comfortable shuttle from the airport - Heavenly bed - Good AC/heating with modern controls, no noise, and pretty comfortable rooms with large modern TVs - Impressive pool and gym - Location Cons: - Loves to nickel-and-dime. Forgot your toothbrush? They'll send one up,... More

This hotel has a great look. Elegant, international, business looking and close to what they call ZONA VIVA where you can have some fun in bars and get some dancing thu-sat (those are the best days). The pool is great and if you like swimming you can actually "have a good swim" and get into the hot tub afterwards (located... More

Great location near many restaurants and a short walk from several museums. Also ate one night in the hotel restaurant and the food was very good; nice that they give free water. More

this is one of the oldest hotels in guatemala city, part of the westin chain and classic decor. The restaurants are OK. More

Our stay was pleasant. The hotel is beautiful and ideally situated in Guatemala's Zona Viva, the safest and best place to stay in the City. The FREE (yes, you get something for FREE at this Westin!) shuttle service to the airport is fantastic and professionally ran. I am sure you can find other hotels in the area that are also... More

Stayed early December for 5 nights, took a Deluxe suite.. roughly $150 per night with taxes. This is a landmark hotel bang in the centre of the Zona Viva (zone 10) of Guatemala City. Minutes from the airport with free trouble-free shuttle; good quality room; excellent vast pool and separate hot tub pool; extensive breakfast and I think possibly the... More